Cant upgrade MicroPhoto Firmware! Won't detect pla

I have noticed that my firmware on my Zen MicroPhoto is not the latest, so I donwloaded the latest one and it, when I run it it does not detect the player? It comes up with the "Please connect your player message".
Please help!
P.S Is there anyway to safely disconnect the Player without turning off my P.C?

Jason-CL wrote:Are you using WMP or WMP0? Does the player works fine in the first place such as syncing audio tracks?Jason
Jason,
I am having the same problem with my microphoto. I contacted customer support because my player freezes up when I try to use the FM radio. They told me to upgrade some firmware to see if that helped. I downloaded the firmware to my computer. When trying to do the upgrade.. I get the message "your player is not connected...please connect your player". I am using WMP 0 and otherwise have no problem syncing audio tracks. In fact one time after getting the message... I downloaded some more music so in my mind my player is connected :smileytongue: but I am very non savvy bout these things and would appreciate any help.

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