Cant use purchased items on new computer with new email address

i bought a new laptop then changed isp from aol to bt then backed up my itunes from old laptop to disc ,tried to put music from discs onto new laptop with new email address and my purchased items are on itunes but cant use them as a message appears saying that i cant play music due to computer not being autherised but when i go to autherise computer in itunes the message your computer is autherised appears ......... please help

I have almost the exact same problem. I have a bunch of music, ringtones, TV shows, movies... stuff that I purchased that I can't authorize. All of these items were purchased with the same account I'm still using now. The difference is that I've changed my email address. I don't have the original email address from when I made those purchases and I'm unable to authorize them. I can see that when I view info on one of these purchases the "Account Name: " has my old email address... not my iTunes or Apple account. So, if I'm authorizing my iTunes using my new email none of these older purchases will work.
I'm really curious how to fix this. I've got quite a few purchases from years back that I'd like access to, but I can't authorize using my new email/iTunes or my old email (the one used for the original purchases).
Take a look at the info and tell me if you see "Account Name:" on one of your purchases. And is that associated to your old email address? There has to be a way to fix this or 'transfer' older purchases, especially if it's all under the same real 'account'.

Similar Messages

I purchased music on my computer with old email address, same computer new email address, but I get play music becasue it tells me computer not authorized...how do you authorize???

I purchased music on my computer with old email address, same computer new email address, but I get play music becasue it tells me computer not authorized...how do you authorize???

I have almost the exact same problem. I have a bunch of music, ringtones, TV shows, movies... stuff that I purchased that I can't authorize. All of these items were purchased with the same account I'm still using now. The difference is that I've changed my email address. I don't have the original email address from when I made those purchases and I'm unable to authorize them. I can see that when I view info on one of these purchases the "Account Name: " has my old email address... not my iTunes or Apple account. So, if I'm authorizing my iTunes using my new email none of these older purchases will work.
I'm really curious how to fix this. I've got quite a few purchases from years back that I'd like access to, but I can't authorize using my new email/iTunes or my old email (the one used for the original purchases).
Take a look at the info and tell me if you see "Account Name:" on one of your purchases. And is that associated to your old email address? There has to be a way to fix this or 'transfer' older purchases, especially if it's all under the same real 'account'.

I create my apple Id but the email for verifying didnt send! It doesnt workout! and Icant create the new one with my email address

I create my apple Id but the email for verifying didnt send because of that It doesnt workout! and Icant create the new one with my email address! what can I do?

annray wrote:
I have changed my apple ID as I have a new email address. This was changed but when I go to the store to buy an app or my email it tells me I have the wrong password as it is still showing my old ID.
Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID
Apple ID FAQs > http://support.apple.com/kb/HT5622
annray wrote:
How do I change this on my handset and ipad?
Settings > iTunes and App Store > Apple ID = Sign Out...
Then Sign In using the preferred Apple ID.

Authorizing computer with old email address.

I was trying to put some songs from my computer onto my Itouch. There were some of them that said they weren't available until I authorized my computer. It then listed an old email address that is not my current email address. (My computer is authorized on my current email address.) I can't seem to get around this problem with the songs being associated with an old, defunct, email addy. What to do?

I have almost the exact same problem. I have a bunch of music, ringtones, TV shows, movies... stuff that I purchased that I can't authorize. All of these items were purchased with the same account I'm still using now. The difference is that I've changed my email address. I don't have the original email address from when I made those purchases and I'm unable to authorize them. I can see that when I view info on one of these purchases the "Account Name: " has my old email address... not my iTunes or Apple account. So, if I'm authorizing my iTunes using my new email none of these older purchases will work.
I'm really curious how to fix this. I've got quite a few purchases from years back that I'd like access to, but I can't authorize using my new email/iTunes or my old email (the one used for the original purchases).
Take a look at the info and tell me if you see "Account Name:" on one of your purchases. And is that associated to your old email address? There has to be a way to fix this or 'transfer' older purchases, especially if it's all under the same real 'account'.

I want to authorize a second computer with same email address ?

I want to authorize this computer but adobe says a previous computer is registered with this email address and is not allowed.
Can I cancel the earlier authorization or is there another way I can have adobe

Billscott which specific Adobe software or service is your inquiry in relation too? Please see Activation & deactivation help - http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html for more information regarding activation.

HT1206 Since transferring my iTunes from my pc to my Mac I can't play the songs I purchased on my old account with a email address I no longer use, so all my songs on my play list that I had on my PC I can't play, nor can I deauthorize my computer.

Please help.

That email address which you no longer use, was it created as an Apple ID?
Yes? Great
Know/Remember the password for that Apple iD?
Yes? Great
Goto Appleid.apple.com - Manage - Sign In - Edit Old Email Apple ID to New Valid Email - Save - You get to keep your purchases. [Unless you already created a whole new Apple ID with the most recent Valid Email address... At bottom of reply.]
Old unavailable Email created as an Apple ID?
No, Sorry unable to merge purchases - those will be gone
Yes To Apple iD?
Great
Know/Remember the password for that apple ID?
No, hmmm a few things - however still not a gaurantee
1 - Reset Password at My Apple ID [Appleid.apple.com]
Reset Password - Found under Manage
Chose either [Email Authentication OR Secureity Questions]
[Email Authentication will only work IF you had/have a recovery email set up - Other wise hope you remember the answers to your questions]
2 - Contact AppleCare Account Secureity via Expresslane.apple.com
Note: Hope you can Verify your information - As only way to have password reset
Not able to Verify Information? Sorry purchases are now no longer available.
And ajnother Note:
If you have already went and create a New Apple ID with your most recent Valid Email Address - you are not at all completely out of luck [Unless you are unable to reset your password for the Original Apple iD then you are.]
But can create another [Valid/bogus] email from a free domain.
Once get password reset for Old un-available Email Address Apple ID
Then you first want to edit the New Apple ID with the other new email
This frees up the email you want to use for your apple id
Sign into Older Apple ID edit with email you want to use.
Hope this information helps you!

I have just changed my computer as my old one died... but now cannot access my old itunes account so i have set up a new one with another email address. how can I sync my ipod to my new computer without wiping all my music ?

I have just tried to sync my ipod to a new computer as my old one died but as I cannot remember my previous log in I created a new itunes account. I now want to sync but it says it will wipe my music off my ipod. Does anyone know how I can do this now ?

If you have purchases on your iPod Shuffle that you want to sync back to iTunes, but are under the Apple ID you no longer have access to, you'll need to reset that account information. You can use this link to reset your password.
https://iforgot.apple.com/
If that doesn' work or help, you'll need to contact iTunes support and have them walk you through the process of resetting the older account information. Once you know the email and password again, you can authorize your new computer and transfer any purchases from this account back to iTunes.
For all non-iTunes purchased content, you'll need to the assistance of some sort of third party software that is not supported by Apple. See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock
B-rock

Best method to assign old itunes library on old hdd to new computer with new itunes software on ssd.

Hi everyone,
I put an old windows xp desktop to rest that had all my itunes software and files on it. I pulled the 3.5 internall hdd with the xp os and all the itunes program software and itunes music files from this old computer. I just added into my new computer via sata cables and its showing and i have access to it. I have an ssd as my main drive on my main new computer. This is where windows 7 pro is sitting. Ive never had itunes on this computer. Im wondering if it is as easy as the below;
1. install itunes on the ssd c: drive
2. hold down shift while opening itunes for the first time
3. point to the library.itl file on the old 3.5 internall hdd
Will itunes then always see and link to this itl file on my old hdd and work fine? My concerns are;
1. does it matter that this old hdd has a windows os on it along with the itunes program and all its associated files/ folder
2. i dont want itunes to start copying all those music files from the old hdd to my ssd. this would crash my ssd, as its not very large.
3. if the above works fine will my ipod when first mounted sync up fine?
4. are i do the hold down shift thing, what settings should i change in itunes? i know ill have to auth the computer. but how about organization settings?
And final question. I plan on using this old hdd just to store itunes music. I plan on deleting all the other folders, program files etc. Everything but the itunes folder. Is this safe? Should i leave certain windows os files on the hdd as to not disturb necessary processes?
Thanks!

Still no luck on this. Would it be easier to migrate the iTunes across using migration assistant? Is it possible to migrate it across while making it save the migrated library to the second eHDD (I would erase the copy of the library on that drive before doing so)
The PB is a G4 867 with firewire 400 (but only UBS1) and running 10.3.9 (not sure what version iTunes) - I can daisy chain it to the mini's FW800 with couple of external drives I have.
I have held off using migration assistant as all the files and stuff I want is on the eHDD and I don't want any unnecessary legacy items from the PB getting onto the mini.

Have new computer with new Windows 7, Palm m105, and 4.1.4 palm desktop, trying to get it to synch correctly.

With new computer I have had to add a USB serial converter to the hot synch cradle. I spent most of the day trying to get the new serial converter to be recognized so that a synch could be performed. It now will synch when I put the palm in the cradle. After installing 4.1.4, In order to get everything to work, I took a recent historicalbackup version of my palmOne program file folder in the Program files, and replaced the entire folder with my historical version. When I opened the desktop software, all my data appears to be there, except that many of my previous entries in the Calendar are now three hours earlier than they used to be and some are moved to an adjacent day. My palm still has the correct information, but a custom synch to overwrite the desktop data with the handheld data produces no change, even though it went through a long synching process. I also have an older computer that has a complete backup copy of everything and the palm software in that one is working properly, so what should I do to correct the data in my Calendar on my new laptop?
Post relates to: Palm m105
This question was solved.
View Solution.

It looks like you will need to "clean" uninstall Palm desktop and re-install.
Here are the clean uninstall instructions for XP, see if the palm folders are in the same location. We have not received any info. on windows 7 and how Palm desktop syncs with this version.
You should first make a copy of your data to have just in case something
happens. You can find your data files by going to C:\Program Files\Palm or
Palm One. Highlight your Palm Desktop username and right click and copy.
Then go to your PC desktop, right click on a blank spot and select paste.
If this is the first time you are installing Palm desktop and encountering a problem, skip the previous step.
For Palm desktop 6.2, look in the following location for the folders and files, my documents, PalmOS desktop. You will find the username folder in this location.
Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer. Like the above folder, delete the Palm folder. Once this is done, you will need to delete some registry keys
from your PC Operating System registry.
Word of warning, going here and deleting the wrong thing can cause your PC
to not start up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This will show them everything
they need to delete. To retain your current Registry settings, we need to do a backup of the Registry.
On the PC, go to start and run type "regedit" without quotes
Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As
box. Current location is fine should be in My Documents or you can change to a location you will remember. In the file name box, type "Regbackup[todaysdate]" i.e. Regbackup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are
you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer
Then reinstall your Palm desktop from the CD and do a hotsync. If it asks
you for a username, enter the name that is on your device in the upper right corner of the hotsync screen and sync.

How do I set up iTunes to read my music from my external hard drive after I have changed to a new computer with new operating software (previously WinXP now Win7)?

Before I got my new computer (which was operating on Windows XP), I successfully moved my itunes library to my external hard drive and ran it off that so as not to take up space on my laptop. I now have a new computer which runs off of Windows 7. I've tried going to iTunes-->preferences-->advanced-->"itunes media folder location" and pointing it to my external hard drive but it still doesn't show my library. What do I need to do to make my iTunes library on my new computer read my iTunes library off of my external hard drive?

As Chris says... but if the media is on an external drive as above then you also need to make sure the external drive has the same drive letter on the system you are moving to or iTunes won't be able to find the files.
You might also find this topic useful: Make a split library portable.
tt2

New Computer with new iTunes

Good day
Please pardon me if you have dealt with this question previously. I cannot seem to find any discussion if there is any or something to help me resolve my issue.
I have changed computer. On the previous computer, I had iTunes 11.1.5 running and a backup made from my iPhone and iPad. Before changing my computer, I copied the ...\App Data\Apple Computer\..... I have lost my iPad and will like to restore the device from the last backup I made. I see that there are data on the ..Apple Computer\MobileSync\Backup. How do I point the restore to this location?
Thanks in advance for you help in this question.
Regards,
Theo

Copy the ENTIRE iTunes folder (not just the media folder) from the old computer to the new computer.

I redeemed my $25 itunes gift card on a new account with no email address how do I get the credit on my regular itunes account?

I got a $25 itunes gift card and tried to redeem it on my regular itunes apple ID account and I had a message saying the code was invalid so I made a new account and redeemed it on that account but it doesnt have a valid email address and I cant even remember what it was how do I get the credit from wherever it is onto my regular itunes apple ID account?

Qauzzy, The credit was applied to the account you used at the time you redeemed the card. There is no way to transfer the credit to another account.
You might as well just spend the $25 on the new account, and then stop using it and go back to your regular account..
For future reference, do not start a new account just because you have a problem with the code. Rather, follow the suggestions in this document: iTunes Store: Invalid, inactive, or illegible codes

Linking ipad, icloud, iphone and computer with changed email address and password?

I changed my email address and password on Apple and am now having trouble getting my ipad, iphone, icloud and computer to accept changes. What should I do? Thanks.

Hello gmille1,
It sounds like you no longer have access to the email address that is also your Apple ID and you cannot remember the password for it. According to the following article you may be able to reset the password either by answering your security questions or sending a password reset email to your rescue email address if you had one setup.
If you forgot your Apple ID password
Answer your security questions
Select “Answer security questions,” then select Next.
Select your birth date, then select Next.
Answer your security questions.
Set a new password and select Reset Password.
Use email authentication
Select “Email authentication,” then select Next. Apple will send the email to your primary or rescue email address.
Open the email and select the link to change your password.
When the My Apple ID page opens, set a new password and select Reset Password.
Use these steps if you didn't get the email or can't find it.
Thank you for using Apple Support Communities.
Take care,
Sterling

Can not retrieve my password using my email address nor birthday as security question, can not access my purchases to update them even if I creat a new account with same email address, what can I do?

Has anyone had an issue with password and not been able to retrieve it using email nor answering security questions? This is my case, I tred to do both, I do not get any email from Itunes to let me know how to do. If I try to reset it using my security question, which was my birthday, does not work either. I believe someone changed everything for me and I do not know what to do because in oder to update all my purchases I need my original account. I just created one using same ID and e-mail address, all successful, but it does not mean that I'm able to retrieve all my prurchases because it's a new account...Please, any idea, I appreciate your comments and/or feedback, Thanks!!!

Content and Apple IDs -
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with one Apple ID with a new Apple ID.

HT1473 my computer crashed and i have a new computer with new itunes, i am trying to get my music from my old iphone 4 into the library but as soon as i unplug the phone it no longer appears in the library

my computer crashed so i have a new itunes and i am trying to put my music from my old phone into itunes, it doesnt transfer only shows up when my phone is plugged in?

The iphone is not a backup/storage device. The sync is one way - computer to iphone. The exception is itunes purchases: File>Devices>Transfer Purchases
You shouldcopy everything from your backup copy of your old computer, to your new one. This one of the main reasons it has laways been very basic to always maintain a abckup copy of your computer.

Cant use purchased items on new computer with new email address

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