Cant view video message after skype vanished

hi there, im very confused. i sent a video message to a contact i send videomessages to all the time with no problems. but today when i logged on to my laptop, the skype rpogram had vanished from my computer. its wasnt anywhere even in my programs list. i reinstalled the latest version , no problem. restarted my computer no problem. sent a video message no problem. but when i recieved a video message i cant view it. please view print screen. please help.
also could i download this video? so i could view it offline? would that work. can you resend video messages? im very confused.
thanks
Attachments:
skype.png ‏148 KB

Please, run the DirectX diagnostics tool (32-bit version).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

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Hi,
A friend of mine sent me a video message but when i click it.It shows an error "Oops something went wrong.Please try again or get in touch if you need help".What should i do to view the video?
I can see the small preview of the video in the box but when i click the play button on it.It tries to load and pops up the above error.
I use the version Skype 6.21.73.104 and i constantly keep updating my skype whenever necessary but it still pops up some or the other errors.Please help.
Regards,
Kevin.
Attachments:
videomessageerror.png ‏4 KB

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Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
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Cant view video message after skype vanished

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