Canu00B4t open a query

Hi experts,
one of my customer can´t open a query with the BEx analyzer. We are using BW 7.0 and frontend 3.5.
When the user tries to open any query on our bw test system nothing happens. No message, no error. Just nothing.
On our productive system the user can open the queries without any problems. With the same frontend on the same computer.
Any other user can open a query on the test - system on the same workstation.
Maybe some authorization issue?
I have started a trace and got the following informations:
10:19:52:272 CMOD    - - -   rstspc_prepare_f Parameter:
10:19:52:272 CMOD    - - -   rstscb_call_back Parameter:
Can anyone help me out?
Thx!
Regards,
Mario

Hi,
the frontend is installed in a citrix environment.
So the user can´t update the frontend for himself.
Many other users are using the same frontend via citrix and doesn´t have such problems like this one.
Any other ideas?

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    Assign points it useful.....
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    New features
    Additional general information that is not specifically for this BW front end patch.
    Procedure
    Downloading BW front end patches via FTP from sapserv
    Downloading a BW front end patch via Online Correction Support (SAPnet)
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    Installation on PC
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    Problems during the installation of the BW front end Patch
    Distributing a patch per script (for administrators only)
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