Canvio 3.0 1TB Drive No longer shows up

I have a Toshiba Canvio 3.0 1TB External USB HD. Today the drive disappeared in the explorer (no drive letter, etc). The drive still appears in the device manager, however the Disk Management utility shows the drive is Not Initalized and when I attempt to initialize it, it fails due to an I/O device error. I have the same problem using all USB ports and on another computer. I uninstalled the drive from the device manager and reinstalled the drivers, all to no avail. The light on the drive comes on and I hear the drive making noise but can't get to the data. Do I have any recourse or is my data gone?

This forum is a peer support forum. If the community can't help, I try to point customers in the right direction, but official customer support is not provided over the forum.
You could try contacting customer support at (888) 592-0944 or making a warranty claim at acclaim.
- Peter

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bAlternateSetting 0
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This question was solved.
View Solution.

Hi,
Please try Run now from the following link:
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also check the following methods:
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**Click the KUDOS thumb up on the left to say 'Thanks'**
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