Captivate 3 freezes when File menu is active

I have Captivate 3 version 3.01.589 running on Windows XP Professional version 5.1 with service pack 3 and all available updates.
A while ago Captivate crashed. As I recall, I tried to preview a project from the Storyboard view and it froze. Since then,
the File drop-down menu doesn't work. If I click it it turns blue as if selected, but the drop-down options don't display.
Captivate freezes: the hourglass displays if I try to do anything at all. I have to end the non-responding program and start over.
I have tried reinstalling Captivate---twice. No difference.
Is there a file in the registry or in Windows someplace that affects this behavior, and may have been corrupted? Is there an update
that could prevent this behavior?
Thanks in advance for any help.
Kay

Hello,
Certainly since you are using CP3, I believe that your file is really too huge. Couldn't you split it up in different files, and daisy chain them?
Lilybiri

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