Captivate 3 in trial not working

hi
im trying to install and run captivate 3 in trial mode and
each time i redownload and try to start it after the setup complete
.. i got 2 option enter a serial number or start it in trial mode
but each time i try to start it it said that i need to reinstall
and or reboot the system wich i did almost 3 time .....
i call adobe and the only thing they can do is to transfert
me to another departement ...
wondering why i can't start it in trial mode .
any help

Hi Kerm007, and welcome to the Captivate user-to-user
community.
I feel badly for you, but this time, you probably should have
taken the transfer to another department. Normally, Adobe does not
give support for the "Trail" version of their software, so if they
offered any help at all, it would have been "special".
It sounds like there might be a Windows Registry entry from a
prior install that is causing your problem - or a plain old
hardware/software problem. Are you running Windows? If so, which OS
version? And - to continue - are you running Windows as the only OS
(as opposed to a separate partition on a "Boot Camp" (Mac) system)?
Are your hardware resources up to minimum requirements? If you
don't know, you can
click
this link to see system requirements
That is about all I can suggest - hope there is some help in
getting you aimed the right direction, at least.
.

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