Captivate 3 Text/Audio NOT playing when previewed

I am able to see text boxes and hear the audio by playing the slide in edit mode but when I go to preview - no matter how - they do not present themselves.  The timing of the slide is still the same length as if they did play (i.e. 60 seconds of text/audio in edit mode...60 seconds of silence and blankness in preview mode).
Thank you for your wisdom
JC

How did you preview? Have you tried to publish and do you the same issue then?
Lilybiri

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