Captivate 3 to 4 Conversion Problem - audio

First off, I love Captivate. Have since it was known as
Robodemo!!
Recently upgraded to Captivate 4.
When the conversion process from Captivate 3 to 4 completed,
the audio disappeared.
All I see is a black bar where there used to be audio - on
the layers.
I tried importing the mp3 audio back into the new file and
the error received states:
"Unable to decode and import the selected wav/mp3 file"
Please say there is a fix for this. Thanks!!!

quote:
Originally posted by:
mvlele
Hi Urs Humbel,
As you are facing the issue only on Vista, please try the
below steps:
1. Close Captivate 4
2. Run command prompt (cmd) in admin mode.
3. Go to the directory where Adobe Captivate 4 has been
installed
4. Run 'regsvr32 NSAudio.dll'
5. You should get a message 'registration of dll successful'
6. Now launch Adobe Captivate 4 in admin mode. (i.e. on the
Captivate menu item in program files > right click > run as
administrator)
7. Now check if audio files are playing.
Hope it helps.
FWIW, I'm testing C4 and text to speech on a 64 bit machine.
I didn't want to install it right onto my Vista installation
because I have C3 installed there so I installed it on a 64 bit XP
virtual machine. I encountered the same error and the 7 steps
aboved fixed the problem for me.

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    Thank you for contacting Creative Labs.
    To avoid installing the incorrect driver on your soundcard, we suggest that you do a full uninstallation using the guidelines, steps provided in our website. Shutdown your PC then take out the card and make sure to place it on another slot. Second, disable your onboard audio and if your graphic card comes with any audio support as well, disable this feature.
    Uninstalling Sound Blaster Drivers and Applications(Windows 7)
    http://support.creative.com/kb/ShowA...aspx?sid=55438
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