Captivate 4 AICC LMS

Hi everyone, Could someone help please? I have designed a Quiz in Captivate 4 and published it with AICC LMS Option. Now you can see that Captivate 4 produces the .au, .crs, .cst and .des files. I have brought the Quiz into the LMS (namely, Isoph Blue (Learn Something) using the four files. The Quiz appears in the LMS and you can open and answer the questions. But the issue is that no completion message or tracking is recorded in the LMS. The quiz tracking message for Quiz complete is not recorded in the LMS. Isoph Blue (Learn Something) is AICC comply. Some other AICC training modules have been tracked successfully, so the LMS is AICC comply What do I have to do to solve this issue, can somebody troubleshoot this? PS: I can provide more information and files, etc if needed.

I've been using Inquisiq EX from ICS Learning group for about 4 months (Hosted version). I've got 4 Captivate4 courses running on it so far with no problems (SCORM 1.2).
We spent about a year evaluating LMSs and finally settled on this one. They have a free trial available on their website.
Dave

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Captivate 4 LMS/AICC

Hello There,
I'm an LMS Administrator trying to load a course (built with ppt slides) into my LMS.
I've tried many variations of the publisher settings. There is an imbedded quiz (weighted) along
with 3 survey questions(not weighted). Upon completion, I get confirmation from the LMS, but
when I view the transcript the course status is "CBT Not Attempted". Can anyone provide some guidance?

Hi there
I'm surprised you missed seeing the sticky links on the Captivate forums landing page.
Click the image below for a possibly larger view.
Your answer would seem to be listed in the Frequently Encountered Issues link.
Click here to view
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Problems with Captivate 5, LMS, and AS3

I recently acquired Captivate 5 and I am having difficulty getting it to work with our LMS (Plateau). When I publish a presentation to AICC using Captivate 5, and try to load it in the LMS, it doesn't get past the loading page. I've tried it with an existing course, and I've tried making a simple (3 slides with a text box) new presentation in Captivate 5 and I have the same problem. However, the .swf and .htm files load fine when viewed directly. It's only when run through the LMS that I have a problem.
I was able to reproduce the problem with Captivate 4 by publishing to ActionScript3. It worked fine when I used AS2. Unfortunately, Captivate 5 doesn't allow publishing to AS2, so I'm at a loss of how to address this.
Any suggestions? Is anybody else experiencing this problem?

What brand is your LMS? (What manufacturer)
What versions of SCORM does it support?
What version of ActionScript does your LMS support? AS2 or AS3?
Have you tried uploading a short Captivate 5 lesson with only a few slides and one or two questions (example: True False question)?
If you have Captivate 3 or 4, have you tried uploading a lesson in AS2 to see if your LMS accepts it?
We need more information than just saying: Course not work.
Test first on very simple short lessons to make sure the LMS will accept Captivate 5 content at all. If it will play simple content, try more complex content.
Your issue could be caused by some component or object in the course, or it could be some issue with the LMS. At this stage we do not know the cause, but it can often be determined by testing with simple projects first and then adding complexity until something breaks.

Captivate 6: LMS not showing learning is "Complete" when e-Learning has actually been completed.

I've read and researched variations of this topic for the last two days before resorting to ask a new, but related question so sorry for the repetition.
My problem is that our users are using our Captivate 6 module and although they pass it, their profile does not register as complete. Once I change the settings and the LMS recognizes a class has been complete, then bookmarking fails in the course and their place isn't saved.
I've changed the Template from Default to SendTrackingDataAtEnd to help with score reporting.
Here are the settings I have tried so far:
Reporting
In Advanced:
In addition, in the Advance LMS settings area, I initially selected Never Send Resume Data, but I learned that prevented bookmarking, so I unchecked it and republished the e-Learning. However, when the Never Send Resume Data was selected, the CBT would register as completed once one viewed 100% of the slides.
There are quizzes within the CBT, however, they are not scored. The only scored quiz is at the end and the user does not need to pass: I've provided an image below just in case:
I really don't know what else to do, so if anyone could provide some assistance with this I would be very appreciative.
By the way, we are uploading the CBTs to Adobe Connect ver 9.1.
Thanks so much!

Hi Erik,
I thank you and everyone else for chiming in. I am about to do just that: set to 'User Access", because I have no idea how to correct this.
I've attempted all variations that Reporting will allow me, but nothing will seem to work. My only choice is no bookmarking, but once they complete the e-Learning module, the LMS will mark it as complete OR allow bookmarking, but the users' training area will always show Incomplete although they really completed it.
Also your comment to me on Nov 25:
"You don't explain why 'Set exit to normal after completion' is unchecked. That should be checked. 'exit' should be 'suspend' when you want a lesson to bookmark properly and 'normal' (or null) when you want it to restart every time..."
Whenever I check that box, the LMS won't show Complete although the user completed the course. I tested it and it never changed on my system to Complete until that box, 'Set exit to normal after completion', was unchecked.

Issue with .flv Captivate and LMS

Hi, I am testing an LMS that we will be rolling out in the
New Year. We have produced some Captivate2 modules and have
successfully loaded them as SCORM2004 onto the LMS and they run
okay.
I tried creating a .flv using Studio8 and inserted it into a
Captivate 2. The module runs okay on my harddrive. I create the
manifest.xml file and zip all the content and upload onto the LMS.
The LMS will launch the file okay and it plays and stops at the
point where the flv should play - but it doesn't there is nothing
not even the small flv controls are displayed. If I click on the
forward button it advances to the next part of the Captivate as
normal.
Has anyone else experienced this and found a solution?
thanks
Gerry

I highly recommend you look at:
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=67&catid=470&threadid =1203710&highlight_key=y&keyword1=flv
This issue is one that is CAUSED by Adobe. The flvs work fine
on an Adobe server. They are trying to force people to use their
service.
It sucks, and I hope someone fixes it soon -- not being able
to play flv is ridiculous.

Captivate and LMS JavaScript Problem

We use Captivate and a Plateau LMS. We had an issue with
bookmarking within our course. The first lesson worked just fine,
but later lessons were not bookmarking. We added javascript alerts
to the code to see when the Captivate content was setting LMS
variables.
We feared the issue was the bandwidth between the client and
the LMS was so limited that the script attempting to set the LMS
variables was failing, but this is not the case. The script appears
to not run at all sometimes at random intervals. When it does run
it is successful each time. The first lesson, which works reliably,
is much smaller than the other lessons, maybe the size of the SWF
factors into the ability for the script to run properly?
Has anyone else run across this issue? Does anyone have
advice in deeper troubleshooting an issue like this?
Any input is appreciated.
Thanks!
Chris

I think that CP3 sends back its data on a time basis, not a
slide
basis...like every 7 seconds or something?
We've had customers who are tracking interaction data in
their CP
quizzes which have like 40 questions. If they go through it
too quickly,
the timed 'save' to the LMS gets behind quickly...so by the
time the
user is done, only 2/3rds of the suspend data has been
saved...
And I imagine the bookmark could be left out entirely as
well.
So see if it's a timing thing? Go through slowly, see if
posting happens
on a timed basis...maybe that will help determine where the
issue is...
I do wonder how CP4 sends its data back...
Erik
chrishillman wrote:
> The script appears to not run at all sometimes at random
> intervals. When it does run it is successful each time.
The first lesson,
> which works reliably, is much smaller than the other
lessons, maybe the size of
> the SWF factors into the ability for the script to run
properly?
Erik Lord
http://www.capemedia.net
Adobe Community Expert - eLearning
http://www.adobe.com/communities/experts/
http://www.awaretips.net -
Authorware Tips!

Captivate and LMS Force 10

Does anyone know if Captivate works with the LMS system Force
10?
Thanks,
Jeff

I think that CP3 sends back its data on a time basis, not a
slide
basis...like every 7 seconds or something?
We've had customers who are tracking interaction data in
their CP
quizzes which have like 40 questions. If they go through it
too quickly,
the timed 'save' to the LMS gets behind quickly...so by the
time the
user is done, only 2/3rds of the suspend data has been
saved...
And I imagine the bookmark could be left out entirely as
well.
So see if it's a timing thing? Go through slowly, see if
posting happens
on a timed basis...maybe that will help determine where the
issue is...
I do wonder how CP4 sends its data back...
Erik
chrishillman wrote:
> The script appears to not run at all sometimes at random
> intervals. When it does run it is successful each time.
The first lesson,
> which works reliably, is much smaller than the other
lessons, maybe the size of
> the SWF factors into the ability for the script to run
properly?
Erik Lord
http://www.capemedia.net
Adobe Community Expert - eLearning
http://www.adobe.com/communities/experts/
http://www.awaretips.net -
Authorware Tips!

Captivate 4 - LMS Completion Status Updating

Hello,
We recently published Captivate 4 assessments to our LMS (Learn.com LearnCenter) that have a 3 attempt limit and require a score of 80% or greater to pass. We are finding that many will fail the first time, and when they pass the assessment on their second attempt the LMS gains the new higher % score but does not gain the "completed" status. Any ideas on what could be causing this?
Thank you,
Connor

Is the Captivate quiz set for multiple tries? I'd assume so...
If it's sending the updated score, it is likely sending the updated status...
But only way to be sure it to see what the Captivate lesson is actually sending.
If your LMS does not offer any way to 'trace' or otherwise see the actual lesson communication, perhaps try something like 'SCORM Cloud' (websearch) or the Reload Editor. I know the first, and perhaps the second, offer ways to see the actual communication between the lesson and the LMS.
(the official ADL Test Suite also offers this functionality but is more complicated to use, at least last time I tried it).
IF you can validate that the CP lesson is indeed sending the updated status to the LMS, but the LMS is not showing that updated status, then it's something to take up with your LMS vendor.
If CP is not sending that updated status...then it's a CP setting...somewhere...(I don't have any precise things to try, but the setting the quiz to allow retakes would be the first thing to look at).
HTH
Erik

Captivate 4, LMS, close project

Hello,
I am using Captivate 4 and Pathlore LMS. I have attached a Captivate quiz content object to the LMS as both an .swf and .exe. The .exe does not even launch (as I learned from searching that this is the normal behavior between LMS and .exe) and the .swf does not close.
I have attempted to use the "Close project" action and the error message, "Internet Explorer cannot download. Unspecified error." is launched. I have also tried to execute various JavaScript to close the window, to no avail.
I have searched the forum and the internet and cannot seem to find a solution to this.
Help please?
Thanks,
John.

Hi there
I'm surprised you missed seeing the sticky links on the Captivate forums landing page.
Click the image below for a possibly larger view.
Your answer would seem to be listed in the Frequently Encountered Issues link.
Click here to view
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

ADOBE CAPTIVATE 5 LMS course launch #Scene_1

I have an adobe captivate course my associate has created in Captivate 5. This course is just like everyone of his previous courses he has created. But this course starts on a page title captivatecourse.htm and after about 30 seconds to 1 minute redirects the URL to captivatecourse.htm#Scene_1.
notice: this redirection does not happen in the mozilla or firefox browsers. Only in Internet Explorer.
OK SO THIS IS THE PROBLEM.
We us a inline frame to launch our training courses inside of our LMS. This little redirection " #Scene_1 " in the browser is causing the course to behave terribly and causing the course to stop responding. Sometimes it just causes the content to jump around.
When this happens it also causes the sytem to not bookmark and not save scores. Actually all LMS activity stops responding after it hits #Scene_1.
I was wondering if anyone has run into this problem with a CAPTIVATE COURSE and what is the work around. To note: the workaround of opening the course in a new browser window is not an option right now. Management wants the course to stay within the same browser window.
-doug lubey of louisiana

how is this causing a problem.
when the captivate course /javascript changes the url / page title from coursexxx.htm to coursexxx.htm#Scene_1; it causes the javascript to load a swf file some how. it appears to be a bug in the captivate course / swf files /javascript files or the combination their of.
What the #Scene_1 is doing: it is causing the course to load
A 2nd time
A 3rd time
A 4th tine
Etc..
I think the problem is caused by the captivate course causing some javascript to run:
because the Url changes to coursexxxx.htm#Scene_1 and the title of the course in the browser
also changes to course title + scene 1
search reference captivate 5 year:2010
problems running a captive course using inline frames
captivate training course url is changed once the course is launched
course posted as a scorm 2004
i tested this problem in multiple lms systems and it is a consistent problem when playing the content within a inline frame

Anyone battling to load Captivate onto LMS so it can be viewed on my iPad?

I have tried to view all the tutorials as to how to load onto Moodle and then to view my captivate on my iPad....I am definitely missing something!
Please can someone help?

You publish it as a zipped SCORM module and then upload the zip archive to Moodle as a SCORM. If you don't know what a SCO or a SCORM is then you need to do some study about that. If you don't know how to set up a course in Moodle as a SCORM course then you need to go to the Moodle.org forums and do some study on that.

Captivate 3 bookmarks using AICC

I am creating some online training courses with Adobe Captivate 3. We have an LMS and have set the assessments to AICC. I would like to allow the user to leave a course and come back later to the same spot they left off. Is there any way to do that in Captivate 3? Thanks ahead of time.
Darin

Hi there,
This is how I set my Captivate projects to work with our AICC LMS. This may be the default settings, but try it anyways.
1. In your Quiz Preferences window, select the Reporting option, and click the Settings button under Advanced Interaction:
2. Verify that Never send Resume Data is un-checked.

Captivate 6 Compatible LMS

Is there an official / official list of LMS's that are compatible with Captivate 6?
We're just putting together an RFP and want to narrow down the potiental vendor list based on Captivate 6 compatabilty.
Any/all recommedations appreciated.

Max – Captivate will work with any LMS that is SCORM 1.2/2004 and AICC complaint.
We went a step ahead and verified Captivate 6 content on a bunch of LMSs, to ensure it works out-of-the-box.
That list is here - http://blogs.adobe.com/captivate/supported-lms
Akshay

How to adjust the AICC compliant CBT's to fit all screen sizes across browsers in Captivate 4

Hi,
I have made changed my Adobe Captivate 4 files to be AICC compliant by changing the Settings in Preferences.
When I publish the files, the standard.js file no longer adjusts the CBT's to fit all screen sizes across browsers, as it was doing before by adding the below code -
<style type="text/css"> html, body, #CaptivateContent { height:100%; }
body { text-align:center; margin:0; padding:0; overflow:hidden; }
</style>
Is there a way to scale Adobe Captivate AICC compliant files across different browsers?
Thanks!

That code doesn't go in the standard.js file but goes in the head of the HTM template used for AICC output.
Look in your Captivate install directory for the Templates > Publish > AICC > Default.HTM file and add the code there.
If you want 300 more troubleshooting tips for Cp, you'll need to read the book:
http://www.infosemantics.com.au/troubleshoot-adobe-captivate

Spike in help calls - Captivate running on LMS

Just wondering if anyone else is experiencing and increase in the number of help calls regarding Captivate running on an LMS.
We have around 150 Captivate 4 courses, each having an average of 4 SCORM lessons. We have around 8,000 users. Our courses run on a hosted LMS (InquisiqR3). We were averaging around 300 calls per month. Calls are up about 25% now. Outside of the normal calls (forgot password, weak wireless connections, user errors) we've begun to receive calls on courses that have been running fine for the past 3 years, but are now freezing up in the middle of a lesson, not passing SCORM data to the LMS at the end of a lesson and displaying a variety of error message. Our LMS host says they have not made any changes. And we have made no changes to any of these courses. Browser issues is the only thing making any sense to me. With all the updates that are occuring with the browsers these days. I know IE9 is causing some issues with our courses and the cure is to switch to compatibility view. FireFox seems to come out with an update every month. Many of our users can't tell us what browser they're using (ie: "I'm using RoadRunner browser").....
Anyway, is anyone else experiencing Captivate and LMS issues. I'm looking for trends.
Thanks,
Dave

UPDATE:
Looks like there are issues when running Firefox with Flash 11.3. I was able dulplicate the errors some users were having when I used a computer with this Browser/Flash configuration. A Google search confirmed this. Updating to the latest Flash version solved the problem. Note: problems only occured with Captivate lessons containing Flash animations inserted into pages.

Captivate 4 AICC LMS

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