Captivate 4 can't publish or preview files/sound layers appear black

After re-installing Captivate 4, I was unable to preview or publish files. Additionally, my sound layers appeared as black, empty layers.
I had a difficult time finding a solution, so I wanted to post it here in case somebody else has the same problem.
I was indicating in my searches that I was unable to publish or preview files in C4 and could not find a solution, then I switched the focus of my searches to the audio layers and that's when I found a solution at: http://blogs.adobe.com/captivate/2009/03/adobe_captivate_4_installation.html
Now, I have to say this for anyone who may not be aware. You should always back up your registry anytime you make changes to it and that changes to the registry can cause problems. Having said that, here is the fix I used:.
Adobe Captivate 4 Installation Issues on Microsoft Windows XP
You can use SubInAcl tool from Microsoft to try fixing the permission issues in the Windows Registry.
Close all instances of Adobe Captivate and do the following steps -
1) Download the SubInAcl tool from Microsoft Download Center and install it.
2) Download this zip file
3) Extract the zip file in a temporary folder. You will get two files - restoreRegPermCP4.bat, restoreCP4regentries.bat
4) Copy the restoreRegPermCP4.bat to the folder which has SubInAcl.exe installed. Typically this would be at C:\Program Files\Windows Resource Kits\Tools\.
5) Double click to run the restoreRegPermCP4.bat file.
6) Copy the restoreCP4regentries.bat to the folder in which Captivate 4 is installed. Typically it is at C:\Program Files\Adobe\Adobe Captivate 4
7) Open command prompt and navigate to that folder.
8) Type restoreCP4regentries.bat and press enter.
9) Make sure that all the messages that popup say "DllRegisterServer in 'some dll name' Succeeded"
This should have fixed the registry issues and things should work fine.
I hope this saves someone hours of searching for a solution.

So glad it helped you! I know what you mean about Adobe.
Take Care!
Tannia Elsworth
Senior Instructional Technologist,
Training Services
Products & Support
Amadeus North America, Inc.
T: 1 305 499-6522
F: 1 305 499-6964
[email protected]
Amadeus e-University® Website
Amadeus e-University® Blog
568568568568 <[email protected]>
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Tannia Elsworth <[email protected]>
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Captivate 4 can't publish or preview files/sound layers
appear black
568568568568 <[email protected]>
Please respond to :
[email protected]
06/24/2009 04:01 PM
tannia: Thanks for your post. I have been struggling with this issue for
over a year. I have a serious love/hate relationship with Adobe. If it
weren't for folks like you, I'd swear off any and everything they make.

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