Captivate 4 crashes after recording, while trying to import

Question

I have encountered a problem with Captivate 4 when recording new slides into a project.  It will record the slides I want, however, when it is in the process of importing into the project, I get a message stating, an error has occurred and would need to shut down.  I have tried the following ways to find the problem, but still haven't found a solution.  1)  I created a new blank project and copied all the slides into that project.  That worked a while, then the problem reappeared. 2) I tried creating smaller files and then importing them into the larger file, this didn't work.  3)  I have just completely reinstalled all the software on my system, including my windows XP OS, and still the problem exist.
I have a Dell Latitude E6500 with 2.72GB available physical memory, 1.96GB Available virtual memory. X86-based PCprocessor is x86 Family 6 Model 23 Stepping 10 GenuineINtel 2659 MHz.  I also have the creative suite in my system.
I would appreciate any help with this problem, I am working on a project and have already been delayed a month, trying to fix the problem.

Answer 1

The "corruption" of the entire .cp file seems to occur when we click record, get
our screen captures, end the recording and then it gets stuck on the Importing dialog box and the error below appears.
Going forward, regardless of what we try to record, the error occurs. Trying to insert a slide or copy/paste a slide causes the error to appear as well.
I have gotten around the error by using a screen capture program, strating a new project, pasting the image into captivate, and then merging the image into the background. This avoids me from having to go through the recording process. I just finished a 80 slide project this way and while it was a little more time, it got done without any probelms.
I have a file I can send you, I blanked out all the slides to remove any private information and tested it with the error still occuring. How can I send you the file?
Thanks!