Captivate 4: Licensing for this product has stopped working

When launching Captivate 4, I get this error message: Licensing for this product has stopped working. "This product has encountered a problem which requires that you restart your computer before it can be launched."

Please use the document below to resolve this issue. First link is for Windows and second link is for Mac.
http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html
http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html
Regards,
Rajeev.

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