Captivate 4 Open url from a button not working?

Hi All,
I have published a scorm course from captivate 4 and have installed to our servers. I would like to have a link to a document that is online (.doc) but whenever I click the transparent button it starts to load, opens a window (which has the correct title name) but then disappears with no warning or error message.
The link resides behind a transparent button, and has the settings On Success open url or file in a new window. I know the problem is not specific to this document because I have had the same problem with a completly different online file location in the past.
Please Help!!
Many thanks in advance.
Chris Maile

Hi there
Please send me a private E-Mail message to rstone75 (at) kc (dot) rr (dot) com and advise of the exact file name of the file you are linking to.
I'll send you back a file that you can use to test and see if the link works.
Cheers... Rick
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