Captivate 4 will not record software simulation with Windows 7

Hi,
I have a Dell M6400 labptop, 32-bit, operating system is Windows 7.  The patch I downloaded through Help->Updates-> on Captivate fixed
my microphone problem, but did not help the software simulation problem.
I get as far in the process as having the screen setup with the red bounding box and controls visible.  After choosing automatic I then click on the record button.  There is a shutter sound, but it won't save anything.  I get back to Captivate and it has not recorded anything.
I then installed it on my main computer which is 32-bit and uses windows xp.  I did exactly the same thing as my above mentioned laptop and it did the software capture beautifully.  So it must be the Windows 7.
I am disappointed that the patch didn't fix that.  Will one be coming soon that will?

Okay, I have been trying to use Photoshop CS4 Extended as my software simulation.  It refused to work on Captivate 4
numerous tries, but now for some reason it is working fine.  The only thing that I did different was to go into Photoshop's
preference-->performance--> and the openGL was unchecked and I checked it.   I think that Photoshop had a problem and turned off the
the openGL.  I have the latest update for my graphic card, so I'm not sure why it affected the GPU.
I didn't think to try other programs, but now I have, and they are working fine too.
It could be that the problem was with Photoshop instead of Captivate.

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