Captivate 4 won't launch while off my network (it was installed off network)!

HELP! Captivate won't start
Captivate 4 is installed onto my C: drive. All Captivate files are on this drive. As long as I am connected to my network, Captivate will open. However, if I am not connected to my network, Captivate will not open.
I sometimes, not always, get a message stating   Runtime error 217 at 004D5C7B
Other times a window opens stating:
Adobe Captivate has stopped working. Windows can check online for a solution to the problem the next time you go online.
Windows never seems to do that, though. In the same window, under Problem Details, it says:
Problem Signature:
Problem Event Name:               APPCRASH
Application Name:                    AdobeCaptivate.exe
Application Version:                  4.0.1.1658
After spending over an hour with Adobe Tech Support, we found a folder in the Registry, that, when deleted, solved the problem. I was told that the file in the folder (there was only one) was a Captivate preferences file. I wasn’t completely sold on that, though, and I don’t, unfortunately, have the name of the file. The folder was labeled “Adobe”.
Still off the network, I tried to launch Captivate and it worked! Later, I connected to the network. I, then, disconnected from the network and tried to launch Captivate. Once again, it failed to launch (just like before). Believing that the offending file was rewritten, I opened the Registry and navigated to where the Adobe folder was with the file in it. However, no such folder was recreated. So, the fix that I used successfully the first time, no longer applies. I’m back to square one where I can’t launch Captivate unless I’m connected to the company network. This is the only program that does this and I have a host of other Adobe products on the same computer.
Does anyone have any ideas as to why this happens? Any ideas on how to fix my problem so that I can launch Captivate without being connected to the company network?
Thanks in advance for any help.

Hi
I have pretty much the same problem. iphone 4, just over a year old ( so no longer under my service providers guarantee apparently !) Was using facebook with full battery and it just went black. I've tried hard-reseting holding the buttons for a full two minutes: nothing. Tried to connect to itunes: not recognised. It has crashed several times recently using facebook but always gone to homepages.
Can anyone out there help us ?

Similar Messages

ITunes doesn't see my iPhone 3gs. The sim card was pulled out while the 6.1.3 was installing. How do I restore the phone?

iTunes doesn't see my iPhone 3gs. The sim card was pulled out while the 6.1.3 was installing. How do I restore the phone?

iOS: Unable to update or restore - Support - Apple

Captivate 4 - Won't launch - Flash Player Issue

Wants Flash Player to install, tried several times and restarted, still won't launch Captivate. Also renamed preferences file, no luck.

Perhaps the Flash player has been upgraded enough that Captivate no longer senses it?
I might suggest downgrading the flash player and see if that helps.
Cheers... Rick

Siri won't launch on new ipad after iOS 6 install

I can't get Siri to launch from home button after iOS 6 install on the new iPad with Siri turned on in settings menu. Any Ideas?

Not sure, did you hold down the home button? That's how to get Siri to pop up? And your lucky, iOS 6 won't even install on my iPad 3, any suggestions?

Safari won't launch, and can't seem to re-install

Think I've got the same problem as Dr. Thunder and Mahamba. First, Safari won't launch, giving an error message stating 'Safari cannot open. Safari cannot open a browser window and may be missing important resources. Try installing Safari again.'
Then, tried to re-install from the Leopard install DVD, Optional installs, and all Leopard apps seemed to install. Restarted and launched Safari, same error message. Went to a different Mac, downloaded the Safari 3.1.2, moved the pkg over via flash thumb drive, and tried to install. Installer gave error message stating I need OS X 10.5.2 or greater, and I'm on 10.5.4.
Any idea what gives?

*Hi atw4, Welcome (Back)* to Apple's Users Help Users Forums.
Try a reinstall of the 10.5.4 Combo Updater. Can't harm and sometimes does wonders.
Good Luck, JP

Captivate 7 won't launch (Windows 7)

Having installed Captivate 7 (64-bit) on Windows 7, I've found the program won't actually open. Launching it asks for the Adobe ID, while the program flashes up for a second in the background. Having entered the ID, nothing happens. Trying to launch again just performs the same process, with the program itself never actually loading. Tried uninstalling and putting the 32-bit version on instead, but the same thing happens. This installation has been tried on three different computers (all Win 7), with the same result. Any thoughts as to what can be happening?

I have the 64 bit version and same problem.
It used to launch. Now my AVG anti-virus program says that at automatically-generated "CP" file in User > AppData > Local > Temp folder has "unknown" moderate risk and must be removed.
If I scan the folder with AVG, it doesn't find any threats. I have scanned it with a Microsoft tool too but it found no viruses. The file that seems to cause a problem is generated at the time of launch (must be the temporary Captivate file for the session about to begin).
I can only assume there is an incompatibility issue with a Windows 7 update. If everyone around the world suddenly has this problem, it's likely that, but I don't see many people on this thread.
I've tried uninstalling and reinstalling Captivate (after asking Adobe if it would be ok, given that I can't open the program to deactivate the license first). Same problem after fresh installation from CD.
Adobe Captivate team - is anyone following this topic? Some input would be appreciated because the program was not cheap and I cannot find good support.

Captivate 4 won't launch anymore

While waiting for Adobe Support to get back to me (if ever...), I decided to try my luck and cast the question out here.
I'm on Windows XP SP3, with 1.5G of RAM and a 1.66GHz Intel T2300 processor.
Captivate 4 installed and ran perfectly previously till I decided to deactivate and uninstall it temporarily.
This is what I did:
1. Deactivate Captivate 4
2. Uninstall (to free up some disk space temporarily)
3. Reinstall Captivate 4; entered my Serial Number during the installation and it was accepted.
4. Tried to run Captivate 4 via all conceivable options (all attempts failed):
    (a) Start > Programs > Adobe Captivate 4
    (b) double-clicking an existing CP file
    (c) Double-click "AdobeCaptivate.exe" in "../Program Files/Adobe/Adobe Captivate 4" folder
[note: "AdobeCaptivate.exe" is seen briefly in the task manager, but soon disappears. It should also be noted that the Captivate 4 splash screen is not displayed at all during the loading process.]
5. Uninstalled, Rebooted, Reinstalled (multiple times)
6. Tried and failed all troubleshooting steps listed here (http://kb2.adobe.com/cps/404/kb404171.html)
any suggestions is welcome!

Glad you got it sorted - because if you had to rely on Adobe "support" (joke)..not only would you have to wait forever and a day, but if/when they did contact you - you would be no better off than having someone reading from a script which ends in "uninstall / reinstall".
As you can gather I suffered at the hands of Adobe "support" not so long ago, and the only way I eventually go anyone from Adobe to help me, was to contact everyone and anyone within Adobe and threaten to go public about the appalling way Adobe treat their "customers".
From what you say, sounds like things have not improved.
Noel
Staffordshire
England

Captivate 5 won't launch after install

I've just installed captivate 5 on a Windows XP sp3 (fully patched) (previously the
computer had adobe elearning suite installed) but I can't launch captivate 5. each time I launch I get he captivate splash screen, and I can see that it's load ing components, then the splash screen goes away, a rectangular grey (blank) window appears and then it closes. Captivate does not load, no erorr messages display on screen, and I don't see anything in the event logs. How do I get this resolved? at the moment it's just a waste of disk space. I've checked and I have 112gb of free space on the drive so it's not the 5gb issue I've seen elsewhere. Any help would be appreaciated!

I am having similar issues with iTunes 10.5 crashing as soon as I open it. I have tried reinstalling but has not helped yet.

Captivate 8 won't launch

I just purchased the Educational license for Captivate 8 and after installing on my Mac with OS 10.9 and adding the license key when I go to launch the program the splash screen appears and says "Loading" forever. It never actually loads the program. I have to Force Quit as the "Application is not responding". What could possibly be wrong? I need this program to work and I am on a time crunch. Please help.

I called tech support yesterday and we figured out that I must have a corrupted font that was preventing the load. I had to empty my fonts folder in order to get Captivate to load. Once it loaded, I added the fonts back to the Fonts folder and it was fine. But when I restarted my computer and tried to open Captivate it was again frozen in the loading phase. It seems each time I load Captivate I will need to move my fonts then move them back after it loads. Could there be a work around for this? I have thousands of fonts so going through each of them to find a corrupted one would take forever.
Thanks.

Itunes won't launch while Ipod is connected

iTunes will work for me when my iPod isn't connected but as soon as I connect my iPod iTunes freezes. I've tryed the 5 R's but they haven't worked. Is the problem my iPod or iTunes and how do I fix it?

Hello,
Please have a read
http://docs.info.apple.com/article.html?artnum=93716

Why was Firefox 4 installed in WIN 7 Program Files x86 directory while Firefox 3.6.12 was installed in the Programs Directory?

After I installed the new Firefox 4.0 today, Secunia reported that there was an insecure version of Firefox 3.6.12 remaining on the computer.
OS = Win 7 Professional.
Firefox 4.0 installed in Program Files (x86) directory, while the old version 3.6.12 remained in the Program Files directory (file version = 1.9.2.3951)
Why did this happen, and can I just delete the old version in the Program Files Directory, or would there be negative consequences if I did this?
Thanks
Bruce

That's an interesting suggestion about how I acquired the 64-bit version.. However, I just responded to the Firefox updater when informed, and let it install itself - I did not get the 3.6.12 from another source, and wasn't even aware that there were 2 versions.
The important question for me is - How do I get rid of the reminants of the 64-bit version in the Program Files Directory? - Is it safe just to delete the Mozilla Firefox directory and its contents?
Is there a 64-bit version of Firefox 4 available, and if so, why didn't it sense that I have a 64-bit system and install the correct version?

App won't launch--deadlines looming--help

Is there anything else I can try? Quark won't launch while logged in as the main user but will as a different user. I tried dragging the .plist to the desktop. I tried replacing the .plist with the one created when I logged in as a different user. I've turned off fonts and most startup items that are active only for the main user. I don't think I've changed/added much since this started happening today. Is there a log or report I can post? Should I reinstall Quark? Any suggestions would be appreciated.

Can I give you my full spiel?... Fantastic!
Hopefully it will explain why some problems...
"Try Disk Utility
1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it finishes.
The usual reason why updates fail or mess things up, or things don't load/run, is if Permissions are not fixed before & after every update, with a reboot... you may get a partial update when the installer finds it doesn't have Permissions to change one obscure little part of the OS, leaving you with a mix of OS versions.
Some people get away without Repairing Permissions for years, some for only days.
If Permissions are wrong before applying an update, you could get mixed OS versions, if Directory is the slightest messed up, who knows!
If many Permission are repaired, or any Directory errors are found, you may need to re-apply some the latest/biggest updates again, or even do an A&I if you have enough free disk space.
The combo update for PowerPC-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateppc.html
The combo update for Intel-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateintel.html
Repair Permissions after re-install, then reboot again.
If all the above do not resolve the problem, then it's time for an Archive & Install, which gives you a new OS, but can preserve all your files, pics, music, settings, etc., as long as you have plenty of free disk space...
http://docs.info.apple.com/article.html?artnum=107120
The combo update for PowerPC-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateppc.html
The combo update for Intel-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateintel.html
Repair Permissions after re-install, then reboot again.
Not that I think those are all your problems, just a way to preven/cure problems in the future.
Do you think I should reinstall Quark?
I do think Carolyn's suggestion is worth a try, but you may need to uninstall it first, or get rid of every remnant anyway before installing, not certain, only used Quark 4 a couple of times & decided that I didn't need to spend a couple of years doing what I could already do on my Ataris of all things!

Indesign CS5 won't launch on new MB Pro 10.8

After migrating Creative Suite 5 Premium from Mac OS X 10.6.8 to new Macbook Pro 10.8.5 Indesign won't launch while all other components do. I've posted the crash report at http://pastebin.com/JrVw4Sm4. Can anyone help with this problem?
I've already browsed the forum but didn't really got a clue how to sort it out. The original software was downloaded from adobe.subscribenet.com three years ago and doesn't seem to be available anymore for reinstallation. Product keys are in place...
Any help would be much appreciated!

Thanks for your replies.
@Ankit:
Tried and removed the SING Datastore but still doesn't work.
@Salah
Updating also didn't work.
@Bob
I would have tried new installation but unfortunately don't have access to the original media installed from an electronic download. All I want to do is moving all applications from an old 13" MB Pro 10.6.8 to a new 10.8.5 and make sure they run within the new system before cleaning up the old one. Any idea what the specific problem is with InDesign since all other applications are running smoothly?

Acrobat XI won't launch

Downloaded acrobat xi successfully on my new pc (windows 8) but it won't launch, error 213:19. I previously installed and used it on my old pc successfully. I was thinking it might be a registration issue, so I just registered my Acrobat, but still no launch. Any ideas?

Hi Screenjolie,
Please refer to the following help document on Error code: 213:19 while installing Acrobat XI.
http://helpx.adobe.com/acrobat/kb/error-213-19-licensing-acrobat.html
Hope this helps.
Please if you face any problem.
Regards,
Sumit Singh

Captivate 4 won' start when network is down

Captivate 4 won't start
up when a network user logs on and the network is down AND the user's home drive points to a network location.
i know Captivate must be looking for seom files on the network, but can anybody tell me what files they are and if there is a workaround, rather than log on as a local user?

Since you WERE working over the nextwork on project files, Captivate is tracking where they were located so that it can populate the splash screen links or the Open Recent links in the File menu.
When it can no longer reach these files...
So it's still affected by the choice made to work other than locally. Captivate 5 just degrades more gracefully.

Captivate 4 won't launch while off my network (it was installed off network)!

Similar Messages

Maybe you are looking for