Captivate 5.5 mp4 publishing crash

Captivate 5.5 - Windows 7: I am attempting to publish a 38 second video to mp4 and no matter what I try Captivate crashes. It begins processing the slides, it says 'saving swf file' - then crashes stating that 'a problem caused the program to stop working correctly. windows will close the program....'. Is this a known issue? Is there some simple setting I can adjust to avoid this?

HI
I have installed Captivate 5.5 on Win 7 64 bit and even on my laptop which is Win 7 32 bit. On both machines I have installed it as an Administrator. I open Captivate and publish Mp4 --> works fine.
1> So you can try to run Captivate 5.5 as an admin. Also if it is a standalone machine, enable the built in user and then run captivate to publish mp4.
2> You can close/end other processes and then run Captivate to publish mp4
3> Try to re-install Captivate 5.5 in a new admin account and observe that are you facing the same issue or not.
Hope it helps
Thanks
VJ

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Help! I having trouble publishing a training that my employees can view. When they open the project they are getting the first image here that is essentially blank. I have attempted to reduce the size and save to different folders etc. but nothing seems to work.

Hi there,
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Re: Adobe Captivate 6 Error when publishing
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For drop down lists, menu items, etc, this is the only way out.
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After re-installing Captivate 4, I was unable to preview or publish files. Additionally, my sound layers appeared as black, empty layers.
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This should have fixed the registry issues and things should work fine.
I hope this saves someone hours of searching for a solution.

So glad it helped you! I know what you mean about Adobe.
Take Care!
Tannia Elsworth
Senior Instructional Technologist,
Training Services
Products & Support
Amadeus North America, Inc.
T: 1 305 499-6522
F: 1 305 499-6964
[email protected]
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Captivate 4 can't publish or preview files/sound layers
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Please respond to :
[email protected]
06/24/2009 04:01 PM
tannia: Thanks for your post. I have been struggling with this issue for
over a year. I have a serious love/hate relationship with Adobe. If it
weren't for folks like you, I'd swear off any and everything they make.

Captivate shuts down after publishing

Has anyone experienced Captivate shutting down after
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Hi Christine
If mattturley's advice fails to help, you may also want to
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Try moving it closer to the root, as in:
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Hi everybody,
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We are having the same issue with version 6.1.0.319
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deleted and reloaded the video files
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Pls help.
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Try viewing your MP4 in a different player to see if it works there. For example, the Adobe Media Player is a free application that you can insatll and use. It's more likely to be compatible with Adobe-created video than Windows Media Player.
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Hi llstewart,
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This should be an official bug report. Forgive me if there is a more effective way to submit a bug.
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Windows 7 64 Bit
Dell Latitude E5440
CPU: i5-4300u
GPU: Intel HD 4000 / Nvidia GT 720m switchable
RAM: 8 GB
HDD: 500 GB ST500LM00

Hi there
Official bugs are filed at the link below:
Click here
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Click image below for possibly larger view
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Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
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