Captivate 5.5 Not Capturing All Screens

I'm making a demo for an online registration application that features several screens, each with many data input fields. We put Captivate in record, run through the application, and close out only to find that Captivate has zoned out somewhere in the middle and most of the screens are missing. We'll get the first couple of screens, one or two in the middle, and the end screen, but that's all. I experienced this problem a few times in the past but it seemed to correct itself without explanation and I've created several demos since with no problem. However, today it happened again - twice in a row with two different apps before we gave up.
I have no idea what could be causing this erratic behavior as this demo and the previous successful ones are very similar. A successful capture usually produces about 100-150 slides, but we're only getting about ten seemingly random ones. Same client, same server, same computer, same software. Almost nothing is different except for the app itself, which runs just fine all through the capture process. In fact, the app itself is only slightly different from the others. What could be the problem? Any insight would be appreciated.

Yes, I am using Captivate to capture the SAP (BW in this case) steps to be followed by a user. I wish your recommendation was all it would take. Unfortunately, it does NOT resolve the issue. The process of navigating the tool (SAP) includes steps that will execute the selection screen and Captivate seems to do one of the following:
1. Ignore all steps while the selection screen is processing
2. Potentially Freeze Captivate altogether - occasionally resulting in loss of work for the project being captured
3. Refuses to launch the Record option until I close the selection screen
I appreciate your willingness to offer a solution, unfortunately, a "work-around" is probably not a solution to this issue for us. I am leading a global course design team producing multiple courses and was hoping to utlize this software. This will not be possible if the tool can not operate effectively for these screens. I know that it can because Captivate 4.0 worked fine and developers were able to provide a temp solution in the past.
Adobe Developers:
You may recall our work together in the past for this issue. Please contact me and advise on what solutions you can put in place that will be a patch to the existing versions of the software. It is not an option for us to wait and upgrade for the multiple users we will need to use both Captivate 5.5 & 6.0. Thank you!

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Hi Doug
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Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcererStone Blog
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Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
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SorcerStone Blog
Captivate eBooks

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Changed the title to be more clear. Message was edited by: Kevin Monahan

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Captivate 5.5 Not Capturing All Screens

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