Captivate 5 - Not sending LMS Finish

Question

All-
I need your help to solve a frustrating problem.  I have been using Captivate for several years, and recently started using Captivate 5.  The courses I designed in the past were hosted on an LMS that was not SCORM compliant or even conformant.  We are transitioning to Element K which professes to be SCORM compliant.  I started by taking the courses which were built for the old LMS and turned on reporting.  I have made several test files with different settings, however, I see my problem in every case. 
Here are the settings from my most recent upload:
Reporting enabled
SCORM 1.2
Template: Send tracking data at end
Manifest: Mastery Score set to 90%
Report Status: Complete/Incomplete
Report to LMS as Percent
Report Data: Quiz Results Only
Reporting level: Interactions and Score
LMS Customization Settings: checked - Never Send Resume Data; checked - Escape Version and Session ID (<--- What exactly does this do and why/why not check it)
Project End options: Close Project
If passing grade: Continue
If failing grade: Infinite atttempts, show retake button
My problems are as follows:
Element K launches the course in a new window.  Upon successful completion of the course (passing grade of 90% or better), the results page offers the "Continue" button. When the "Continue" button is pressed, the slide progresses to the next slide which instructs the user to close the window.  When the window is closed, it appears that Captivate does not send an LMS Finish command to the LMS, so the course is not marked as complete.  I used the ADL's "Test Suite" on the course and it failed because the course did not send an LMS Finish Command, however, I found that tool hard to use and sometimes I couldn't get the course to load at all.  Probably my newbie fault, but I don't know.
Is there something I need to set in Captivate to make it send the LMS Finish?
Should I remove that last slide that clicking the "Continue" button takes you too?  I put in in there becuse clicking "Continue" on the Quiz results page does nothing at all (at least on the front end).
Does the "Close Project" option under Project End Options send the LMS Finish command?  Should that be set to something else? 
Does the user have to click the "Continue" button on the Quiz results page to send the LMS Finish command? 
One one of my previous test courses, I unchecked "Never send Resume Data" as I wanted the user to be able to return to the course where they left off.  This worked fine until they completed the course (but was not marked as complete in the LMS due to the above problem); when they returned to the course again, they were sent to the last slide of the course (the one that tells them to close the window).  Will this always happen or will the bookmark "reset" once the course is shown as completed in the LMS?
I am new to SCORM and what little I know has been learned by reading on the web/forums while searching for solutions to this problem.  Any suggestions, hints, tips or tricks with regards to SCORM and Captivate 5 and/or Element K would be appreciated.  I have exhausted the forums and even tried scanning some resource books to try and understand the settings within Captivate in regards to what they do and how it effects the course.
Thanks in advance!
Katherine

Answer 1

HI
I've learned that using the "Close Project" option is the best one. Make sure that the "result"slide offers the last button available for the user. The one that shows up as deafult, marked "Continue", is the one I use to end the course. Rename it "Close & Save". By doing this the course closes and the SCORM results are sent to the LMS.
What I've noticed is that not all previous releases of browsers does this very well. 6 months ago, I couldn't make Safari, Opera, Chrome or FF work. But recent updates have fixed this. Today, Opera is the only one with an issue, it works,but very very slowly.
Hope this helps:)
BK