Captivate 5 not working with LMS when linking to AICC published file

Question

When we publish and link our Captivate 4 files. Everything works fine. Now that we've upgraded and tried launching the Captivate 5 files. We only get a loading screen. Can someone help us? We provide training for over 10,000 employees and train several departments to use Captivate for our LMS, but now with Captivate 5 not working it brings up a big issue for us.

Answer 1

another HotFix worked for me:
This is with reference to the issue you are facing with AICC courses on LMS.
Please follow the steps mentioned below and let me know if this solves the issue for you.
1.       Close Captivate if already launched.
2.       Navigate to Captivate installed folder ( For Ex : C:\Program Files\Adobe\Adobe Captivate 5)
3.       Navigate to folder “Templates”
4.       Open folder “Publish”
5.       Open folder “AICC”
6.       Rename the HTM file “default.htm” to “default_old.htm”.
7.       Download the zip the file from https://acrobat.com/#d=rZv8-z9C0z4PPMpqjbkZIQ , Unzip the contents and copy the HTM file “default.htm”
8.       Paste it inside “AICC” folder.
9.       Launch Captivate and open the project.
10.   Re-publish the project and upload the content to LMS.
Let me know if this solves the issue.
Thanks,
Ashwin Bharghav B
Adobe Captivate Team
hope it works for you!