Captivate 5 won't open after clicking icon, but shows up in the task manager as a "Process". Help??

Can you please give me step by step help? I think I may have to uninstall and reinstall, but I want that to be a last effort.
-Jake

Hi Jake,
Please verify the following --
1) If you reboot your machine and the problem still exists?
2) If yes, then you might try verifying in case you have dual monitor and the application might be opened on second montior (which could be disconnected may be)
3) Is the problem persists, try recreating your preferences --
on Xp: C:Documents and Settings\Local SettingsApplication DataAdobeCaptivate 5
- on Vista/Win7:C:Users\AppDataLocalAdobeCaptivate 5
and then relaunch. Let me know if it still doesn't work.
Regards,
Anjaneai

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When I click on Firefox, it won't open... the icon flashes as if opening but no browser window opens. It also does not appear in the task manager

I click on the icon and it flashes as if opening.... no browser window appears.... I check the task manager to see if it is open but not displayed... nothing in the task manager..
So I uninstalled it leaving my preferences, and reinstalled it but it does the same thing. This time when I went to uninstall it again wiping the preferences away (in case it is those that is causing the problem) the uninstall program said that I had to close firefox first... but it isn't showing up as open in the task manager....
Final though... the last few weeks I have had a page pop up to advertise a need to update this or that, a need to click on this or that... obviously some kind of bug/virus.... help me get firefox going again...
On Windows 7 platform

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.
Do a malware check with some malware scanning programs on the Windows computer. 
Please scan with all programs because each program detects different malware. 
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
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*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

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*[[Firefox uses too many CPU resources - How to fix]]
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
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Captivate 5 won't open after clicking icon, but shows up in the task manager as a "Process". Help??

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