Captivate 5 won't open Captivate 4 files~Please HELP!

Question

I upgraded from Captivate 4 to the eLearning Suite 2 with Captivate 5.  So far, everything's been great, except for the problem I'm having now and how rude the Adobe Tech Support guy I talked with yesterday was.
I can't open my Captivate 4 files with Captivate 5.  When I try to, it acts like it's working, then freezes on "Opening Project(s) - Upgrading Resources" (see below).  Eventually, it times out and closes all together.
I've tried opening 2 different files and on 2 different machines, one is Windows 7 and the other is XP (both with Captivate 5).  I even called Adobe Support, being that I just purchased a $2000 single-user eLearning Suite I thought they would be somewhat helpful, and was told very rudely that Tech Support cannot help me because my computer is connected to a network!   Seriously? Needless to say, I'm very frustrated right now, especially under a deadline to update projects I can't even open.  Please Help!! Are Captivate 4 files just not compatible with Captivate 5? It's a huge project and I'd hate to have to start over again.
Thanks for any information you can provide me! I'm desperate!

Answer 1

I was never given a case number when I spoke with Tech Support.
I appreciate the offer to help, but this problem was three months ago, on July 28th (sometime around 4pm Mountain Time that I called Tech Support). I was unable to find a solution, and had to spend weeks recreating my projects.  At this point I do not need additional support or solutions, although it would have been nice to have back in July.  I just wanted to pass my feelings along and share my frustration. I love Adobe's products, but I feel like a sucker that I paid so much money only to increase my workload by that much.  Then, it took 3 months of complaining on this forum to get any attention from Adobe. I do really appreciate the offer to help, but by now it is just way too late.
I understand that with new software there are always bugs, quirks, and other problems that need to be worked out.  The issue I experienced with the software was only a small fraction of the overall problem.  The worst part is that Tech Support was so unwilling to help.   The guy I was transferred to refused to talk to me, saying that they don't support the product if it is used on a computer that is on a network.  How is that even possible?  How many people are going to purchase expensive e-Learning software and not be employed by a company that uses a computer network?  He wouldn't make any effor to help, give me any suggestions, or check to see if it was a known bug.  The only thing he would tell me is that they don't support it if it's installed on a computer that is ever connected to a network. An acceptable Tech Support group would empathize and do their best to help, even if they are unable to fix the problem right away.
Obviously this is not an isolated incident, as you can find thousands of customer complaints about Adobe Tech Support online. I have personally known dozens of coworkers and friends that have had similer experiences to mine when calling Adobe. I can only hope that someone at Adobe can pull their head out of the sand, recognize the problem with your support team, and do something to correct it.
Again, thank you for the offer to help. I hope I have expressed my opinions and feedback in a way that can help.  All I can ask is that you do something to improve your support group, so that if I ever have a problem again that requires Technical Support from Adobe, I don't have to deal with the same ordeal again.