Captivate 6 crashes when publishing to mp4

I have published all of these files already in the SWF format and would like to publish them in mp4. Each time I attempt to publish in mp4 Captivate crashes and closes with no remark of what error occured. All of my 9 files to publish react the same way (each published to swf and all crashed to mp4). What can I do?
Also I have experienced another problem with the table of contents and publishing to PDF, the PDF will show up as a white screen with no content but the same file in SWF will publish just fine with the table of contents. Why is the table of contents crashing the PDF?
Thanks for your help

I am experiencing the same problem; however i'm on a MAC OSX 10.9.4 running Captivate v6.0.2.325
Steps to reproduce the crash on my system:
1) open the .cptx
2) File, Publish
3) in the Publish window, click Media
3) Select Type: MP4 Video(*.mp4)
4) I select the folder to publish the mp4
5) Select Preset: Custom
6) Check boxed "Copy Preset values and customize"
7) Profile: Main
8) Level: 41
9) Bitrate Encoding: VBR, 1 Pass
10) Target Bitrate: 2
11) Max Bitrate: 4
12) Advanced Options: Force republish all the slides and Scalable HTML content - ARE NOT CHECKED
I un-installed Captivate and re-installed but still I am having this crash issue every time I try to publish in mp4 format.
Can you please provide any help or assistance here.
Cheers

Similar Messages

Adobe Captivate crashes after publishing to mp4

I have read several of the discussion threads and tried things but it hasn't helped yet. Sometimes the publishing works but MANY times Captivate crashes. Here is the event viewer information of my last crash. I read in one of the threads that this might help someone to figure it out.
Message 1 (error message)
Faulting application name: AdobeCaptivate.exe, version: 5.5.0.257, time stamp: 0x4db56069
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x1e44
Faulting application start time: 0x01cdd893843faab3
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Captivate 5.5\AdobeCaptivate.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: d967f783-4486-11e2-8328-d0df9aa57a1a
Message 2 (information message:
Fault bucket 2811503758, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: AdobeCaptivate.exe
P2: 5.5.0.257
P3: 4db56069
P4: StackHash_5d2b
P5: 6.1.7601.17725
P6: 4ec49b8f
P7: c0000374
P8: 000ce6c3
P9:
P10:
Attached files:
C:\Users\Angela\AppData\Local\Temp\WER70CC.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Angela\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_AdobeCaptivate. e_2de121f3449f9ee8f829157b6c0b4d78f48bc16_1a428813
Analysis symbol:
Rechecking for solution: 0
Report Id: d967f783-4486-11e2-8328-d0df9aa57a1a
Report Status: 0

I am experiencing the same problem; however i'm on a MAC OSX 10.9.4 running Captivate v6.0.2.325
Steps to reproduce the crash on my system:
1) open the .cptx
2) File, Publish
3) in the Publish window, click Media
3) Select Type: MP4 Video(*.mp4)
4) I select the folder to publish the mp4
5) Select Preset: Custom
6) Check boxed "Copy Preset values and customize"
7) Profile: Main
8) Level: 41
9) Bitrate Encoding: VBR, 1 Pass
10) Target Bitrate: 2
11) Max Bitrate: 4
12) Advanced Options: Force republish all the slides and Scalable HTML content - ARE NOT CHECKED
I un-installed Captivate and re-installed but still I am having this crash issue every time I try to publish in mp4 format.
Can you please provide any help or assistance here.
Cheers

Captivate 6 crashes when publishing Media - MP4

It alwas crashes the firs time I try and I have to restart the progrm.
On the second or thied try it sometimes works.

I am also experiencing the problem and have tried four times today to publish a file as an mp4. Is there a way to prevent this?

Captivate crashes on publishing HTML5 output with a widget that uses "requires" tag in oam.xml

Has anyone else run into this problem?
I have an HTML5 widget that depends on certain (small) image files.
When I try to wrap those image files in the oam.xml file via the <requires> tag, the widget places on the Captivate stage just fine, but Captivate crashes on publish.
Remove the <requires> elements (but leave the empty tag) and it publishes just fine, but the images don't make it into the published folder.
Here is the oam.xml file:
<?xml version="1.0" encoding="UTF-8"?>
<widget name="PBEAWidget" id="com.iastate.widgets.PBEAWidget"
       spec="0.1b" jsClass='PBEAWidget' sandbox='true' width='180' height='30'
       xmlns="http://openajax.org/metadata">
    
<requires>
<require type="folder" src="assets/images"/>
</requires>
    
    <javascript src="js/PBEAWidget.js"/>
    
    <properties />
    <content type='fragment'>
    <![CDATA[
<div id="ConnectionDiv" style="display: inline-block; padding: 4px; vertical-align: center">
<img src="images/lights-02.png" id="statusLight" width="16" height="16" alt="Connection Status" style="position: absolute: left: 0; top: 0; margin-bottom: 2px; cursor: pointer"/>
</div>
<div id="FeedbackDiv" style="display: inline-block; padding: 2px 6px 0px 6px; height: 28px; border: solid 1px #fff; border-radius: 6px">
<img src="images/icons_01.png" id="createFeedback" width="24" height="24" alt="Write Feedback" style="cursor: pointer"/>
<img src="images/icons_02.png" id="finishFeedback" width="24" height="24" alt="Submit Feedback" style="cursor: pointer" />
</div>
<div id="PrintDiv" style="display: inline-block; padding: 3px 6px 0px 6px">
<img src="images/icons_03.png" id="printCourse" width="24" height="24" alt="Print Course" style="cursor: pointer" />
</div>
</div>
]]>
    </content>
</widget>

Hi
Can you please forward the file, or share it in a shared location, so that we can look into the issue?\
Thanks,
Mohana

Captivate Crashing when editing video demo

I have been having a lot of issues with Captivate crashing when I'm editing video demos. When I try to save, the save progress bar will get to 'thumbnails' and then freeze up. I have to close and restart the project and lose all information that has not been saved. I try to save after every thing just to be sure, but this is still very frustrating.
Does anyone else have issues with this?
The videos I'm working with are about 6 minutes long. I've trimmed a lot of information out in an attempt to make it a shorter video. It seems that after so many 'trims', Captivate doesn't function very well. I'm assuming a work around would be to just make shorter videos, however, if anyone else has an issue such as this I was wondering what your work around was.
Thanks

You left out one important number: how much free space left on your hard drive?

Captivate 8 crashes when publish "near CD quality" audio

When publishing a project using "Near CD quality" in the size/quality settings, Captivate 8 crashes midway through the publishing process. I can split the project in 2 parts and it will publish successfully. I am running Captivate as an administrator. My system: Intel Core i7-4700MQ CPU @ 2.40GHz, 8 GB DDRS RAM, GeForce GT755M, Samsung SSD 840 EVO 250GB (125GB available)

It appears, looking through the crash log, that this particular project/file has become corrupted so...
I would suggest you use the Selective Track Import feature in Logic and see how much of it you can rescue...
See....
http://www.apple.com/logicpro/how-to/#logicpro-transfer
and
http://documentation.apple.com/en/logicpro/usermanual/index.html#chapter=7%26sec tion=6%26tasks=true
...for more info...

Flash 8 crashes when publishing (Mac 10.3.9)

I've searched the forums and haven't found an instance that
is relevant enough to my situation.
Pretty basic, really. I have a registered version of Flash
and I go to publish. Not doing anything crazy with the publish
settings. The document I'm working on isn't immense or overly
complex, either.
It gets about 1/3 or 1/2 through publishing it, then crashes
(i.e., "The application Flash has unexpectedly quit.").
This is part of the message that my OS sends to Apple...
"Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x0e8e8d9e"
What's all that about?
From what I've read, Flash is a bit buggy (hit & miss)
with this whole crashing thing.
Anybody have any links or idears on how to get this fixed (or
at least working better/more reliably)?
I've repaired permissions, run Onyx (i.e., deleted system
cache, etc. etc.), restarted, updated, repaired permissions,
restarted. . .
In a pickle...
Can some kind soul help me out? I hate pickles...
Thanks,
-j

Well, I talked to Adobe support last night for about an hour
and this is the scoop. Evidently, I was only having problems with
one of my documents. I was able to successfully publish a different
document. I was also able to save it, too. This document, however,
was much simpler than the one I was having problems with.
In my troublesome document, I had imported some .swf
animations that I had exported from ImageReady. I didn't realize
that Flash creates a .swf library symbol,
and two library instances of
each frame (a bitmap and a movieclip symbol).
I realized that I had many, many duplicates and duplicates of
duplicates. My document had become ridiculously huge (~227MB). I
deleted all those instances, re-imported the .swf file and got my
file size down to about 77MB. I was now able to save my document,
but I still couldn't publish it.
So, the support guy told me to go into "Publish Settings",
click on the "Formats" tab and deselect "HTML". Click the publish
button at the bottom of the dialogue window and presto! It
published (albeit without the HTML file).
That's about where it ended. The support guy couldn't figure
out why this document was crashing Flash when trying to publish
both the .swf
and .html files. He recommended a work-around of creating
the HTML file in Dreamweaver. I had already been hand-coding the
html file as a work-around, so that's where we left it.
So, this is what I learned:
1. Repair permissions, run Onyx & clear your system cache
(don't have Onyx for 10.3.x? You can download the
zip
file. You need admin access. Be careful with it, you can screw
up your computer. Be conservative with the settings. Use at your
own risk).
if this doesn't solve it, then:
2. Make sure you're up-to-date on your system software, Flash
software, and Flash player. Repair permissions again after updating
any software.
if this doesn't solve it, then:
3. Go to Users > username > Library > Application
Support > Macromedia and rename the Flash 8 folder as "Flash 8
old". Flash will create a new folder when you load it (it's an app
preference folder). You may delete "Flash 8 old" if this solution
doesn't end up really screwing things up (or you can delete it if
it fixes your problem). If this solution does end up creating
problems (or if you had certain settings you just can't lose),
delete the new "Flash 8" folder and rename "Flash 8 old" to "Flash
8".
If it still doesn't work, re-evaluate your .fla:
4. Limit the size and complexity of your .fla (delete
superfuous library instances)
5. Library instances can become corrupt, leading to a crash
(delete suspect ones, re-create them)
6. Fonts can become corrupt, leading to a crash (validate
your fonts)
7. Importing .swf files into your .fla file is iffy, due to
different compression(?) settings. This could be the culprit in my
circumstance. I may try doing a loadmovie deal on it at some
point... when I figure out where/when it could be loaded in the
background.
7. Publish your .fla without the .html document.
If all else fails and your Flash app just ain't workin', here
are instructions for uninstalling the studio (and it appears,
individual applications):
Studio TechNote
8f101099
Hope this helps!
Keywords: Flash crashes when I try to publish crash crashes
crashing keeps crashing keep crashing Flash crashes on publish
Flash stalls-out when saving stalled stalling

Flash CS6 crashes when publishing fla`s with big libraries

Hi guys,
I am currently working with Flash CS6 and i noted that the bigger the libraries in my fla`s get the more likely flash will crash when i try to publish these fla`s. It already has gotten to a point where all the crashes, and then trying again to publish, has taken up a considerable amount of my time. But the thing is the publishing does not alway result in a crash, its more like 80% of the time it crashes. Also what i do once a file has crashed, i open it again and then just open and close some folders in the library, then safe and then try to publish again. After doing this 4 - 5 times publishing suddenly works again, but also just 4 - 5 times until it crashes again and i have to do it all over again.
So again, this only seems to happen with fla`s with big libraries. Is ther something i can do about this?

It's been my experience that Flash doesn't much like a few things in particular. One is large vector files with a lot of points; in other words stuff brought in from Illustrator or trace bitmapped from within the program so you might try reducing the amount of points in your art if you'r working with imported art. Flash seems to work best when all art has been created within the program. If you've converted it to vector via the Trace Bitmap or Illustrator's Live Trace it doesn't like that either. It also tends to bog down with high resolution bitmaps, especially with many layers (which greatly add to the file size) so you might try to flatten some of the art to make it more managable. In general, maybe see if you can reduce whatever file sizes you can in your project before you import them. I typically have some pretty big libraries and Flash doesn't crash so much for me so changing your workflow a bit might be useful. IF it's code that's crashing the render, that I can't help you with, but there's some pretty knowledgable people on this board who might be able to help in that regard.

Captivate Crashes When Loading Project

Hi:
Have ver 1.01 of Captivate and using Windows XP
History ... My computer crashed and I have the hard drive
from the crashed computer in a hard drive enclosure and connected
to my new computer.
Captivate is on drive g: and so are my cp files ... I can
open the Captivate sample file but when I try and open the cp files
I created Captivate closes when I try and load a project.
Anyone got any ideas .... have read about shortening path
names and the problems of using a LAN with Captivate. What is
confusing is that the Captivate Sample cp file opens but my files
that are in the same directory do not open.
All worked fine before the crash of my computer and the
addition of the hard drive enclosure. Thinking my best option would
be to download Captivate to my new computer and move my cp files
there.
Apprecitate any assistance.
Cheers
Doug

Problem solved ... downloaded Captivate ver 1.1 to my new
computer and all works ... Cheers, d

Captivate 6 - When publish, image backgrounds are black and open text entry is neon green

The files are fine when in Adobe Captivate, and they publish well. However, upon playing back the published file, all the images are black. The text entry field becomes neon green.
See attached images for "before" (in Captivate) and what it looks like "after" (upon publishing and then playing back that file).
Thanks for any help you can provide.

Hi there,
Can you please confirm the complete version of Captivate (Help > about Adobe Captivate).
Also please change the quality of slide to optimized or 24 bit, and do this for every slide.
Go to edit > preferences > SWF size and quality > uncheck Advanced Project Compression and Compress SWF file.
Then at the time of publishing check 'force re publish all slides'
Thanks.

Captivate Crashes when Changing Existing Projects

Hi
I've created 9 Captivate Projects using Captivate 4. I'm now going back to change some of them. With 4 of them, every time I duplicate a slide or add new recorded slides, Captivate crashes. I don't have time to recreate them from scratch.
The files range in size from 7.5 mb to 9.5 mb.
I'm using VM Ware to connect from a virtual Wyse terminal to a virtual PC. Captivate is installed on the virtual PC.
Any suggestions would be gratefully received.
Cheers
Kathy

That's a pretty complex setup for Captivate, especially considering how dependant it seems to be on local video card support. Your going through a lot of virtualization layers that - I'm surprised CP opens for you at all! ;-)
Is this the same setup you had when originally authoring?
There's no way you can try to edit directly on a 'real' PC?
If not, you could try copying all slides in the CP project file, then pasting them into a new, blank CP file (or, alternatively, create a new, blank CP file and do an import on the current CP file). Sometimes that process helps resolve corruption or other 'bad pointer' issues...
HTH
Erik

Flash Professional cc 2014 crashing when publishing

Updated from Flash Pro cc to 2014 version and Flash Pro now crashes when I try to publish to Android format. Worked in previous versions, this does this on all my Macs.

Hi,
Can you please send us the crash dump and also verify if it is happening with all the contents or is it specific to some content..If it is specific to publishing of a particular content, can you please provide us the content and exact steps for repro.
Thanks,
Sangeeta

Error message - Captivate has stopped working - when publishing to MP4

I get and error message that Captivate has stopped working when I try to publish to an MP4. I am using Captivate 6. How do I solve this problem?

Hi Shivers,
What is the Exact version of Captivate you are using (Go to Help > About Adobe Captivate) ?
Please try to clear the cache of Captivate ( Go to Edit > Prefrences > General Settings)
See Screenshot
Please clear cache from computer as well..
Go to Start>Run>Type %temp% and then click on ok
Delete all the files from that folder(Some of the files which are in used will not get deleted , Ignore them)
Then try to Run as Admin and check if this works
Thanks and Regards
Himanshu Satija

RoboHelp 9 Crashes When Publishing From Framemaker 10

Hello,
I am attempting to publish my Framemaker 10 doc in Robohelp 9. When I click publish, RoboHelp launches, and then quickly crashes while it says it's "loading components".
Both products are part of the TechComm Suite.
Anyway, it doesn't matter if I choose HTML Help, Adobe Air, WebHelp, for Flashhelp...this problem surfaces in exactly the same way.
The installation and output folders are all located on my local machine.
I can go to my Robohelp project and import my FM Book and get it to generate from there, but the problem with this approach is that it imports all of the xref references with each TOC entry, so this is unusable and impractical to edit by hand.
Is there an error log saved somewhere, so I can get more details on when exactly the application is crashing?

Not sure what you mean if you go into RH and import it – that’s basically what publishing is doing in FM. Have you set up a project and saved off the setting in the .isf file first? I believe you need to do that before the publish option really works.

Flash CS4 crashes when publishing big SWF that previously were working fine

Hi all,
This is driving me crazy, I tried looking into Adobe FAQs and other places inside this site but cant find a good solution to this, in fact I found people asking the same issue. The fact is Im making a game that after being published is 7Mb SWF, this was working great and in fact I havent made any critical change there, only updated a text field with a typo (no code), then when I tried to publish it crashed (other big games I made are making Flash crash too), and crashes the same when hitting CTRL+ENTER or just selecting File>>Publish or File>>Publish settings>>Publish, I reinstalled the whole CS4 6 or 7 times and even got a tool from here to uninstall the player (I thought it uninstalled the player used from IDE but its apparently the browser plugin) asuming the issue could be there but still keeps crashing after I re-install it, oddly small FLA files can be published, I looked into CS5 faqs and I have seen they can set the cache size there but I cant find in CS4, and Im unsure if is due to that but just my guess after all I read about this, could someone help me please? Thanks a lot beforehand, I have been fighting this for 4 days almost sleepless
Im only using as2 code in these projects I meantioned, and I have Windows Vista on this machine, just if this helps to solve it, again, thanks for any clue
Edit: Im unsure if this is the right section or not, please receive my apologies if its wrong place as maybe this is intended for only code doubts but I couldnt find the right section to ask it so please move it to the appropiate place when you can and Im sorry for the trouble

Well my friend, you saved me here =), that final advice you gave was the solution, I followed the steps, deleted the registry keys and deleted the folders with the preferences, then I reinstalled over the damaged Flash Pro version and it worked again!!, I even managed to recover my workspace with the folder I saved before, dont know why I never got a dialog to reset preferences in the middle of this process as you mentioned and as is said in the article, but the important is that it worked, and finally the Flash Pro is able to publish the mentioned as2 projects, takes a bit of time to publish but it was never too fast with bigger projects.
I owe you one, I would like to include a link to your site in the game as a way to thank you for this, but if you feel its wrong or you prefer any other way to show how much I thank you for this please let me know
The link I would like to add can be seen here in the game tittle screen and "About" section
http://mordaza.eu5.org/School%20Memories.swf

Captivate 6 crashes when publishing to mp4

Similar Messages

Maybe you are looking for