Captivate 6 editing - on timeline, audio is out of sync after pausing

I am trying to create a software demo for my company. I am using the HD video and then have imported audio recordings over the video.
The big work portion of this project is adding call-out smart shapes on the video during certain portions to highlight what the voiceover is discussing. However, when I pause the timeline so I can add a smart shape, upon resuming from the pause, the audio is out of sync. This happens even if I hit Stop on the timeline, and use my mouse to move the playhead.
This is adding significant amounts of time to my video editing process, to the point where I am missing deadlines for having the videos created. The only solution I have found to guarantee that the call-out smart shapes are in sync with the audio instructions is to Play the timeline from the very beginning, each time after pausing the audio.
Is anyone else experiencing these issues, or know of a way to fix it? This is adding enough time to the editing process that our company is looking into other video editing softwares to replace Captivate.

I always copy the entire PRIVATE folder from camera to hard drive, and then importing from that hard drive folder in to project.
I am saing original, becouse I do not convert them to diferent format. And how could be the original files of video and audio out of sync???
I am using Premiere for 10 years, I am not new to this software, but never had this problem.

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HELP! Audio goes out of sync after export!

OK, folks. I need your help. I have a looming deadline of THIS FRIDAY to hand this in.
I have a finished multicam edit of a show that runs 1 hr 20 min. It plays back perfectly in the timeline, all video and audio perfectly in sync. Looks and sounds exactly like what I need.
When I export the video as an H.264 file, the audio gets out of sync with the video by 13 frames! But that's not all... It doesn't happen to the entire audio track. There's about 50 minutes in the middle of the video where the audio goes out of sync. The audio at the beginning and ending of the video is lined up perfectly in sync. It's just the middle section that gets screwy.
What do I do?!
This has never happened before, and I've worked a lot with multicam in Premiere Pro CC before this. Never been an issue. I tried uninstalling and reinstalling Premiere, and also deleting all media cache files, but still no dice. I also tried copying the clips into a new sequence in the same project, copying the clips into a new sequence in a NEW project, nesting the sequence... nothing works.
My setup:
MacBook Pro Retina (Rev. A)
Premiere Pro CC (latest version)
Panasonic GH3 footage in 1080p 24p AVCHD timeline
3 cameras & 1 audio WAV file in Multicam
Any help would be greatly appreciated!

OK, I figured out how to fix it:
In Premiere Pro CC, click on SEQUENCE > DELETE RENDER FILES.
Try exporting the movie again.
It worked! I exported the same sequence, and it took a long while to re-render the audio files, but when it was finished exporting the audio and video were in perfect sync. I'm not sure what caused it, but this fixed it, so hopefully anyone else having this issue can save a lot of time by reading this.
Cheers!

My audio goes out of sync after import

I have a bunch of masters of 1h documentaries that I've done using Adobe Premiere CS6. I've exported the masters using exactly the same specs:
Apple Pro Res 422 (HQ), 23.98fps, 1920x1080p, 48kHz, 16b, PCM audio.
I have to do some changes on the masters of these shows. They all play fine on several players like VLC, Quicktime, Mpeg Streamclip, etc. However after I import the masters into Premiere Pro CC, 3 out of 10 shows get the audio gradually out of sync, even on the source monitor before I put them on a timeline. The behaviour continues even after I place them on a timeline.
The project settings are the same as the masters and so are the sequence settings. I've tried to recreate the project, delete and re-import, duplicate the file and import that, and no matter what I do the same 3 masters go out of sync after the import.
I've tried to find a solution in many forums and despite noticing that several people have the same issue, no one has a valid solution for my problem.
I cannot go back to CS6 since my company updated their systems to CS7 so I can't even cross check.
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Thanks in advance peeps.
NJ

Couple of suggestions.
First, rather than opening the Master export, go back to the original project. That should open fine in CC.
Second, with a CC subscription, you do have access to the full CS6 suite.

Audio is out of sync after capture.

I'm attempting an firewire capture from a DV source. When I'm logging clips and previewing them, the sound is fine, but when I view them after capture the audio is out of sync. I think I'm having timecode issues, is there any way around this?

I tried watching them in the timeline and viewer, all out of sync. No external monitor. I did get a message once about dropped frames and something else, it said I might have these issues, but it didn't tell me to change settings, just told me it was gonna happen, lol. So, I don't know where to start to fix it.

Audio falling out of Sync after importing into PP

Hello there,
I'm relatively new to this, so please when you're helping me, dummy it down as much as you possibly can.
I've been using Xsplit to record games while I play. I recorded a ~2 hour video and toward the beginning of the video it seems to be pretty a-okay but later in the video when I play it in premier pro, the audio starts falling out of sync.
I have no idea why it does this or what to do. When I play the original raw video the audio and video are both on time.
After googling this issue for about 40 minutes (and i'm not 100% sure what this means but I have a general idea) I read somewhere that the reason why the audio was out of sync was because xsplit uses a "variable framerate".
Not sure if this is true or not, but regardless, I tried exporting numerous times and the audio STILL falls out of whack.
I looked on xsplit and there was a setting that i could enable to force constant frame rate.... is this a solution to that problem?
Please, help me.
Thank you.

If your current video file DOES use a Variable Frame Rate, it will not edit properly in any version of Premiere
Force your software to create a Constant Frame Rate file and try again
Go to http://forums.adobe.com/community/premiere and, in the area just under Ask a Question, type in
variable frame rate
or
VFR
You may now read all the previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question
The PPro/Encore tutorial list in message #3 http://forums.adobe.com/message/2276578 may also help, with more help in message #5

Audio Drifts Out of Sync After Demux

Hi,
I demuxed an hour-long program from DVD to .m2v and .ac3 using MPEG Streamclip. The audio drifts out of sync very gradually, and by the end is way off.
I don't want to re-compress the audio, as it is already AC3. According to Quicktime, the video is 29.97 fps, and the audio is 16-bit 48 khz.
When I used to Export to DV option, everything stayed in sync. I can't go this route, however, since I can't afford to re-compress anything (I'm making a new DVD from this old one). Just an FYI that this worked.
Ever run into this problem before?

I am using version 1.9. In the preferences pane, I don't have anything checked.
To reiterate, all I'm trying to is demux the DVD as-is and bring those assets into DVD Studio Pro for an updated project. Not using FCP anywhere in this workflow.
Looks like I left out an important piece of info, though...When I demux the audio stream to AC3 (its original format), and try to import it into DVD Studio Pro, I get the error message: "Variable bit rate audio assets cannot be imported." I am not sure how the client originally encoded their audio, but the fact that it stays in sync on the DVD led me to believe they didn't do anything wrong. Could this VBR be throwing the audio off during the demux? The only instances where I've noticed it's out of sync are when I export to an uncompressed format like AIFF or WAV, and can actually view it.

Final cut pro - editing music video audio falls out of sync

filmed with canon 7D- i play the music in the background for th artist to perform. upon loading up the footage into final cut, i sync the start of the video audio with the record, as they both play it falls out of sync. i did not have this problem when i edited with premiere. any ideas

Sync issues are *usually* going to be mismatched sample rates, for instance, you imported 44.1kHz audio into a 48kHz project.
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It is also possible to manually resync audio by Retiming it. Turn on snapping (N), select the clip, type Command-R and drag the audio clip's retiming handle until the end of the audio snaps with the end of the video clip (this is actually amazingly accurate.) [If your recorded audio is not the same length of the audio on the video, then set markers on the video and audio tracks and retime until the markers snap.] You should do this before any other edits.

Audio goes out-of-sync after adding photos to video

iMovie HD 5.0.2 here. I have one main 10-minute video clip and am trying to splice the video to include a few photos, which maintaining that video's audio track throughout.
After importing the video, I extracted the audio. But when I dropped in a photo, any video AFTER that photo is now out-of-sync with the audio track. (I'm not really fiddling with the visual timeline; I just split the video clip at playhead, insert photo, and any video after the photo winds up out of sync.)
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OK
I'm a soft head. Now I understands what You want to do.
OK there is a smart way to exchange video for a photo but keeping the audio. BUT
I use a much more raw way of doing this.
I import my photo. Set a duration for it eg. 4 sec => 00:00:04:00 exactly
then I select the video clip
Extract sound - so that I don't affect this when doing the brain surgery
Cut in the video part away exactly 00:00:04:00
Select the photo clip - drop this before the un-needed video clip
Select the un-needed video clip and delete this.
Now I've replaced a pice of the video with a photo but the sound flows as it
was un-tuched.
I always work this way - think it has to do with super-8 film editings during
the stone-ages.
There is a function in iMovie that does this - replace action but I've never used it.
Yours Bengt W

Audio Video out of sync after Capture

I've read thru the Discussions posted but can't seem to find the exact same problem....
This has happened in both FCP5 and FCP6..
Last nite I captured wedding video into FCP6 from 2 identical cams with identical settings..The 1st Capture (18:00) went OK but the 2nd Capture of the same duration showed a window and transport bar. It stated something to the extent "analyzing audio". It's done this in the past and every time it occurs the audio is exactly 30frames off. The video precedes the audio by 1 second. It's easy to re-sync the two but annoying when it happens.
I'm capturing both videos into the same document so no settings change and the problem is not specific to just one camera. It has happened on both cams. I'm using the same tape deck to capture both videos and the same mini-DV tape brand.
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Thanks

To nomadesign: I've not tried that. I use the tape deck to reduce wear on the heads of the camera. If I knew which clips would have this prob then I could use the cam which originally shot the vid. I guess I could go back and re-capture the footage which slipped out of sync using the cam which shot it just for a test.
To 2reverb: the video was captured at 48khz. When I first got the cams they were default set to (is it 34 or 36khz) and i discovered the prob very rapidly so I corrected the cams right then.
Thanks to both of you!!!!

Audio falls out of Sync after a few hours

Here's my problem... After weeks of trying to get FME and FMS
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What I doing is capturing our stations live feed from an ATI
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The Encoding Machines Specs are:
Windows Vista Enterprise
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8 gigs Memory
The FMS Specs are
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Which version of FME are you using? is it the latest version
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Sound goes out of sync after pausing video

Hi everyone,
Got a 1 month old Apple TV which is working just great with videos bought off the store... However I've run into a really annoying problem when watching videos that I've encoded myself. They will all play just fine, from beginning to end - unless I pause them. When the videos are un-paused the sound is badly out of sync, and no amount of pausing/unpausing stopping/starting will get it back in sync again. Best I can do is restart from the beginning and fast forward to the same spot and this usually results in a better sync - but not perfect. This happens with both SD and HD encoded video. They are playing off the internal drive having been synced over from my itunes library.
My Apple TV is on 3.0.1 firmware and I'm running iTunes on a Windows 7 laptop. I've been using "Any Video Converter Pro" (http://www.any-video-converter.com/products/for_video/)to re-encode my videos as I don't know much about the subject and it has an AppleTV option which makes it really easy...
Here's the settings used for a typical video file: 1280x720 resolution with a 3500kbs bit-rate at 25fps, audio bit-rate of 128kbs with a 44100 sample rate. 2 channels.
Would be grateful for any ideas on what's going wrong here as this is really spoiling my enjoyment of the apple tv.
Cheers,
Steve

Sounds like the encoder software causing issues.
When I encode on the Mac from my Camcorder to itunes/ATV I use HandBrake with good results - there is linux and Windoze versions versions available.
It has a preset for ATV as the destination which saves the hassle of tweaking the settings to start with....
It's been around sometime and was fantastic help when I went from Windoze to Mac a few years ago, and I wanted to re-encode all those files I had still in raw DV format from the camera.

Audio/video out of sync after export

My son Charley and I are working on a simple project, where we have imported an MP4 file into Premiere Pro, then edited it, with no problems, but when he exports the file (either to an MP4 or FLV), there is a small but noticeable audio-video sync problem on the exported file. There does not seem to be a sync or other problem with the source file, nor with the edited file as viewed within PP. But on the exported file, the audio seems to run slightly ahead of the video.
When we upload one of these exported files to Youtube or Vimeo, the sync problem seems to become more noticeable than in viewing the exported flv or mp4.
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He can post screen shots of all the settings, if that will help. Adobe provides no phone support for PP and just sends us back to this Forum.
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Michael Lanning

Kevin: OK, that's helpful. Charley is at work until 3:15 Eastern; in the meanwhile, I'm trying below to reply to your inputs; sorry if some of my questions are illogical, just reflecting my confusion.
You say to match source settings, including audio sample rate, and (I think) that we should do that by creating a new sequence at which time we select the clip and drag it to New Item button. Perhaps doing that would make some of the following questions irrelevant, I'm not sure, but here they are:
We did not check the box "Match Sequence Settings" (just under 'Export Settings'); should we have done so?
On Presets, and using FLV vs H.264:
Do we need to leave the 'Match Sequence Settings' box Unchecked if we want to use a YT or Vimeo Preset?
FLV does not seem to have a pre-set for YT or Vimeo, but does have one for 'Web.' H.264 does have YT and Vimeo pre-sets. As I've mentioned, we have been trying to make this work with FLV, as Charley found that H.264 was giving us (worse) sync problems. Maybe we should go back to H.264.
You say that "if these things don't work, "...try an similar H.264 preset to upload to" YT. Do you mean to suggest that we try exporting in H.264 instead of FLV? (If that's not what you mean, and if we still work with FLV, then I don't know what "an similar H.264 preset" would be; do you mean like the 'Web' preset?
Whether FLV or H.264, I'm unclear how ensure audio sample rate matches source.
Codecs listed on source file are H.264, AAC; does that imply that under 'Basic Audio Settings' on Audio settings tab, we should use an AAC codec rather than the MP3 now indicated?
Should we be determining the bitrate settings of the source (ie, right click the file within PP to find the properties, including bitrate?) and then using that bitrate?
Or do we resolve all this about audio sample rate simply by creating a new sequence as discussed above?
I hope these questions make sense. Thanks again for your help.

How do I stop my video & audio going out of sync after adding a still.

Audio/Video Settings - Sequence Preset HDV - 1080i50, Capture HDV, Device preset SonyHDV 1080i50 Firewire, Vid playback Digital Cinema Desktop Preview-Main, Audio Default.
Easy Setup - Format HD, Rate 25.00fps, Use HDV.
Sequence Settings - Gen. Tab Frame Size 1440 x 1080, Aspect Ratio HD (1440x1080) (16:9), Pixel Aspect Ratio HD (1440x1080), Anamorphic unchecked, Field Dom. Upper(odd), Editing Timebase 25, Quicktime settings HDV 1080i50, Quality 100%, Audio Settings Rate 48kHz, DEpth 16 bit, Config Channel Grouped.
I have not tried reloading FCS.

Hold your horses everyone, I've done it ,Yippee!!
It's all down to Percy, that is perseverance, I do not like to give up.
Under Sequence in the Menu bar I clicked on Sequence Settings. There under Render there is a Render Control tab. I changed the codec from 'Same as Sequence Codec' to 'Apple ProRes 422 [HDV, XDCAM HD/EX/HD422 only]' and everything is back to normal, even the pixelating text (see an earlier post of mine). The rendering is quick as well. The world is my oyster.

Audio gets out of sync after export and burn to iDVD - works in iMovie

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I had it all synced up in the playback on iMovie and had it aligned with visuals, however, after burning, it gets displaced and everything gets off...
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The problem:
http://www.dvformat.com/htm/features/2000/800/dv_formatfaq.htm
(Scroll down about two thirds to "What's the difference between locked and unlocked audio?" )
The solution:
Always use 16-bit/48kHz audio.
iMovie: Audio and Video Lose Synchronization
http://docs.info.apple.com/article.html?artnum=61636
A few possible solutions here:
http://www.danslagle.com/mac/iMovie/audio/1001.shtml
iMovie: Improving audio and video synchronization
http://docs.info.apple.com/article.html?artnum=42974

Audio out of sync after pausing video

I have recently bought an Apple TV and the first thing I did was to update it with the latest firmware. I synced the Apple TV with my PC's library. When I watch my videos they run okay... until I hit the pause button.
Every time I pause a video the picture lags by a few seconds behind the audio. The same issue occurs if I try to restart the movie and fast forward it to where I reached. It's frustrating and I couldn't find a solution for it. The only thing available to me, it seems is to watch the video again from the start.
These are home movies that have been encoded to MP4 on my PC using Format Factory. Is there a way to get rid of the lags, perhaps a better encoding software?

Could be the encoding. Never heard of that software.
You could possibly convert the files in iTunes by right clicking and choosing conversion for AppleTv option but that takes time and will only work for things iTunes can play natively. There may be better options but MPEGStreamclip is a versatile free video converter as I believe is the latest version of the Handbrake utility.

Captivate 6 editing - on timeline, audio is out of sync after pausing

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