Captivate 6 - I am unable to insert smart shapes.  What could be the problem?

With the trial version of Captivate 6, I did not experience any problems inserting smart shapes.  Now that I have full license, I cannot insert smart shapes.  I have used smart shapes before and read the documentation and this really seems to be a very simple and straight forward task.  Could you please advise?
Thanks,
AT&T Captivator

Hello,
Welcome to Adobe Forums.
Do you have a MAC or Windows ?
What happens when you insert a Smart Shape ?
Thanks,
Vikram

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