Captivate 6 keeps on crashing giving fatal error

I am using Captivate 6 on Windows 7. All seemed well until i changed some preferences in Captivate. Now every time i try to record a new demonstration project or do recording in existing project, i get the fatal error message. I have
Cleared the Cache Folder
Deleted the Captivate 6 folder in C:\Users\<username>\AppData\Local\Adobe
Still i am getting the same problem. The snapshot is attached

In the preferences i took the following path:
here i only changed the following:
1. the caption from "transparent" to "Glass Blue" (text color changed from black to white, and text center aligned)
Next i took the following path:
Two atributes were changed for the Highlight Box: Fill color slected as orange and Fill percentage increased to 80%.
These are all the changes that i did.
The Cache path and captivate documents (plus the library assets: sounds + a small mp4 video) are all on my laptop.

Similar Messages

  • Cannot install blackberry link on new Q10 as crashes with fatal error DRIVER_IRQL_NOT_LESS_OR_EQUAL (ndis.sys)

    I cannot install blackberry link on new Q10 as repeatedly crashes with fatal error DRIVER_IRQL_NOT_LESS_OR_EQUAL (ndis.sys) makes blackberry Q10 phone pretty useless!! Is there any other way to transfer content from PC to Blackberry?? Will blackberry fix this problem- cannot find any solutions on Google. Thanks
    Solved!
    Go to Solution.

    Hello Black55
    Welcome to http://supportforums.blackberry.com/
    You can tell which version you have installed Blackberry Link
    Respect al error that you listed, you are likely to mistake the sea tu windows corrupt.
    Regards.
    BBM Channels  PIN: C0007093A
    Do not forget to give LIKE    Those people who help you and advise you about your doubts.  if the review has been SOLVED** # 4LL  #ÉliteRoad  Make a backup of your BlackBerry
    BlackBerry Protect and  BlackBerry Link constantly.  #ichooseBlackBerry10 Gutijose14 Forums Veteran I

  • Xorg crashing with fatal error

    I'm not sure what the problem is but from what I can tell its probably due to Xinerama. I can't replicate this bug consistently, it seems to only appear after Xorg has been running for several days.
    Running everything latest from repo.
    Running on dual opteron, with 6gb ram, 64-bit arch, 2x7800GTX nvidia's, 4 screens attached, and i'm using the  libfakexinerama patch
    Some outputs:
    Linux skynet 2.6.27-ARCH #1 SMP PREEMPT Sun Dec 21 09:13:30 UTC 2008 x86_64 Dual Core AMD Opteron(tm) Processor 280 AuthenticAMD GNU/Linux
    [geniesis@skynet log]$ pacman -Qi nvidia
    Name           : nvidia
    Version        : 177.82-1
    [geniesis@skynet log]$ pacman -Qi xorg
    Name           : xorg
    Version        : 11R7.0-1
    Here is the backtrace:
    (==) ServerLayout "PCIe 4screen"
    (**) |-->Screen "Screen0" (0)
    (**) |   |-->Monitor "Monitor0"
    (**) |   |-->Device "Device0"
    (**) |-->Screen "Screen1" (1)
    (**) |   |-->Monitor "Monitor1"
    (**) |   |-->Device "Device1"
    (**) |-->Input Device "Mouse0"
    (**) |-->Input Device "Keyboard0"
    (**) Option "Xinerama" "1"
    +++++++++++++++++++++++++++++
    +++++++OTHER OUTPUT++++++++++++
    +++++++++++++++++++++++++++++
    (**) AT Translated Set 2 keyboard: xkb_rules: "evdev"
    (**) Option "xkb_model" "evdev"
    (**) AT Translated Set 2 keyboard: xkb_model: "evdev"
    (**) Option "xkb_layout" "us"
    (**) AT Translated Set 2 keyboard: xkb_layout: "us"
    (II) config/hal: Adding input device Macintosh mouse button emulation
    (**) Macintosh mouse button emulation: always reports core events
    (**) Macintosh mouse button emulation: Device: "/dev/input/event0"
    (II) Macintosh mouse button emulation: Found 3 mouse buttons
    (II) Macintosh mouse button emulation: Found x and y relative axes
    (II) Macintosh mouse button emulation: Configuring as mouse
    (**) Macintosh mouse button emulation: YAxisMapping: buttons 4 and 5
    (**) Macintosh mouse button emulation: EmulateWheelButton: 4, EmulateWheelInertia: 10, EmulateWheelTimeout: 200
    (II) XINPUT: Adding extended input device "Macintosh mouse button emulation" (type: MOUSE)
    AUDIT: Mon Jan 26 18:35:03 2009: 23590 Xorg: client 5 rejected from local host ( uid=102 gid=102 pid=23614 )
    AUDIT: Mon Jan 26 18:35:03 2009: 23590 Xorg: client 5 rejected from local host ( uid=102 gid=102 pid=23615 )
    AUDIT: Mon Jan 26 18:35:03 2009: 23590 Xorg: client 5 rejected from local host ( uid=102 gid=102 pid=23616 )
    Backtrace:
    0: /usr/bin/Xorg(xorg_backtrace+0x26) [0x4ed8e6]
    1: /usr/bin/Xorg(xf86SigHandler+0x39) [0x496739]
    2: /lib/libc.so.6 [0x7f10b81e1150]
    3: /usr/bin/Xorg(PanoramiXGetGeometry+0x141) [0x50edb1]
    4: /usr/bin/Xorg(Dispatch+0x364) [0x44d034]
    5: /usr/bin/Xorg(main+0x45d) [0x43369d]
    6: /lib/libc.so.6(__libc_start_main+0xe6) [0x7f10b81cd546]
    7: /usr/bin/Xorg [0x432a79]
    Fatal server error:
    Caught signal 11.  Server aborting
    (II) IR-receiver inside an USB DVB receiver: Close
    (II) UnloadModule: "evdev"
    (II) Microsoft Microsoft IntelliMouse? Explorer: Close
    (II) UnloadModule: "evdev"
    (II) Plantronics Plantronics Headset: Close
    (II) UnloadModule: "evdev"
    (II) AT Translated Set 2 keyboard: Close
    (II) UnloadModule: "evdev"
    (II) Macintosh mouse button emulation: Close
    (II) UnloadModule: "evdev"
    (II) Screen 0 shares mem & io resources
    (II) Screen 1 shares mem & io resources
    Any ideas why this might be happening?

    Yup This is arch.
    Did a pacman -syu today
    [geniesis@skynet ~]$ pacman -Qi xorg
    Name           : xorg
    Version        : 11R7.0-1
    Yes, i know its a dummy package. But it references the versions.
    [geniesis@skynet ~]$ pacman -Qi xorg-server
    Name           : xorg-server
    Version        : 1.5.3-4
    [geniesis@skynet ~]$ pacman -Qi nvidia
    Name           : nvidia
    Version        : 180.22-1
    [geniesis@skynet ~]$ pacman -Qi nvidia-utils
    Name           : nvidia-utils
    Version        : 180.22-1
    [geniesis@skynet ~]$ uname -a
    Linux skynet 2.6.28-ARCH #1 SMP PREEMPT Sun Jan 25 09:43:53 UTC 2009 x86_64 Dual Core AMD Opteron(tm) Processor 280 AuthenticAMD GNU/Linux
    Its still happening. And its the same error as before.

  • I keep getting this message:  Fatal Error

    I keep getting this fata error message:  Acrobat failed to connect to a DDE server.  What can I do to correct this?  What is this?

    We cannot know. You are not providing enough info like what version of Windows you are actually on, what version of Acrobat and so on. Failure to communicate via DDE means that something on your windows install is wrong, but we realyl cannot know based on your vague info...
    Mylenium

  • Everytime i try to open itunes store on my windows 7 it crashes giving following error pls help

    Problem signature:
      Problem Event Name:          APPCRASH
      Application Name:          iTunes.exe
      Application Version:          10.5.3.3
      Application Timestamp:          4f14cc3d
      Fault Module Name:          KERNELBASE.dll
      Fault Module Version:          6.1.7601.17651
      Fault Module Timestamp:          4e2111c0
      Exception Code:          80000003
      Exception Offset:          00033e2e
      OS Version:          6.1.7601.2.1.0.256.1
      Locale ID:          16393
      Additional Information 1:          0a9e
      Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:          0a9e
      Additional Information 4:          0a9e372d3b4ad19135b953a78882e789
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    "You can add the PATH enviromental variable in Control Panel> System> Advanced System Settings.
    Alternatively, I was successful just copying the QTMovieWin.dll from c:\program files (x86)\common files\apple\apple application support\ INTO c:\program files (x86)/iTunes"
    See in: https://discussions.apple.com/thread/5252205?start=15&tstart=0

  • Install Fatal Error

    I'm encountering a fatal error when I attempt to install Expressions studio. I have the log if that helps. Tried uninstalling and reinstalling several times and keep getting the same fatal error message.

    This is a user-to-user forum. We have no technical support materials. We're just users.
    This is a problem limited to your machine, so we have no way to help with that.
    It could be that your download is corrupted (you're not installing as you download, are you?). Other than that we'd be in the dark.
    Your best bet is to search online for the exact error message or error number.
    A horse walks into a bar. The bartender asks "Why the long face?"
    "Because I was born into servitude and when I die my hooves will be used to make glue."
    It was at this point that the bartender realized he would not be getting a tip.

  • Adobe Captivate 5.5 "Fatal Error" Crash Caused by "CS Live" in CS 5.5 Programs

    This should be an official bug report. Forgive me if there is a more effective way to submit a bug.
    Adobe Captivate 5.5 crashes with a "Fatal Error" when the user launches a CS 5.5 program while Captivate is running in the background. This only occurs when the user is signed into Creative Suite's "CS Live" in the Creative Suite programs.
    This problem can be reproduced easily by launching Captivate and Illustrator side by side. Then the user must sign into CS Live through Illustrator. Captivate will crash with a fatal error every time. I have confirmed with Captivate running while launching Photoshop, Illustrator, Dreamweaver, etc.
    You can see a quick video here: http://www.youtube.com/watch?v=ayDDSN7rSY0
    There is no solution to this bug. I have tried nearly everything, following the framework at Troubleshoot launch issues, problems | CS6, CS5.5, CS5
    • Clearing the cache / rebuilding the profile directory in User/AppData/Local/Adobe/Captivate 5.5.
    • Reset Windows fonts and deleted all Adobefnt*.lst files / rebuilds on program launch.
    • UAC is disabled, I have administrator rights, and the application is set to start in "Run this program as an administrator" for all users.
    • Switching graphics from Intel to Nvidia and back for all Adobe applications.
    • Disable activation on both Captivate and the Master Collection, then reregistering .
    • Deactivating/Uninstalling/Reinstalling the program entirely.
    For now I will stay logged out of CS Live in my Master Collection programs.
    Windows 7 64 Bit
    Dell Latitude E5440
    CPU: i5-4300u
    GPU: Intel HD 4000 / Nvidia GT 720m switchable
    RAM: 8 GB
    HDD: 500 GB ST500LM00

    Hi there
    Official bugs are filed at the link below:
    Click here
    Cheers... Rick

  • Dreamweaver CS4 keeps crashing on startup ( fatal error)

    I keep getting this fatal error everytime I try to open DW CS4.
    After hitting ok I get this error message.....
    Can someone tell me how I can fix this problem?

    Try
    http://forums.adobe.com/thread/417116

  • I have Windows 8.1 installed on my Macbook Pro Retina (Late 2013) and it keeps on crashing with a WHEA_UNCORRECTABLE_ERROR BSOD error

    I have Windows 8.1 installed on my Macbook Pro Retina (Late 2013) and it keeps on crashing with a WHEA_UNCORRECTABLE_ERROR BSOD error. Is this an issue with the bootcamp driver not compatible with Windows 8.1? or is there something I can do to fix this.
    I also keep getting WHEA-Logger Event-ID 19 warning events in the Windows Event Logs with the following details.
    A corrected hardware error has occurred.
    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 3
    The details view of this entry contains further information.

    likely win8.1 dont have official bootcamp support yet
    1/3 of my logins into win8.1 result in a fatal bluescreen
    was the same deal when I installed win8 before official support
    and when the drivers with official support was released the issue went away

  • Captivate 7 - NeoSpeech Fatal Error (Windows user)

    Hi,
    My IT department has just updated my software from Cp 6 to Cp 7 and installed NeoSpeech from Adobe online link (as well as Assets) and I'm just testing the software, however, am receiving the following fatal error when trying to assign speech agent to text, then the system freezes.
    Just wondering if I need to go back to them to re-install NeoSpeech again, or something I have done?
    Thankyou
    Sharon

    Did your IT department set Captivate 7 up for you to be launched with Run As Administrator privileges?  If not, that might be your issue. 
    To test if this is the issue:
    Have one of the IT admins log into your PC, launch Captivate with Run As Administrator.
    Then try to perform the exact task you were doing when Cp7 crashed.
    If the app works fine for the IT Admin under Run As Administrator then you know what you need.

  • Captivate fatal error when trying to save.

    I've been recording successfully in Captivate.  All of a sudden, I get an error when I try and save screen changes.  The message displays "fatal error has ocurred and the application is being terminated.  Adobe Captivate has tried to save the work in respective project folders a cpbackup files.  Please restart Captivate.  The error keeps occuring on a particular project that I am working on.  Please advise - why is this happening?

    It sounds like you either have a corrupt slide, or some element of a slide in your project has become corrupted.
    The easiest way I've found to locate the issue and resolve it is to open the project, and then create another project of the same dimensions.  Once you have two projects showing in Captivate tabs, paste a few slides from the suspect one into the new one and try saving each time.
    If the corruption stems from some object ID conflict (where two objects are fighting over the same ID) then pasting slides into a new project should get rid of that issue because Captivate renames all elements when copying and pasting.  If the corruption is not elminated this way, then you will locate the issue as soon as you try to paste and save the corrupted slide/s into the new project.
    Remember to always have the preference set to save project backups.  Captivate 5x rarely corrupts, but it is still possible.

  • Captivate 6.1 fatal error - app terminates & saves work in .cpbackup files

    I am working with Captivate 6.1 via a subscription license. The current file was created from scratch at 2048 x 2100 for new iPad retina resolution. While only 2 slides, the file is complicated - most images hidden and grouped and then called as groups via advanced actions.
    Today I started getting "A fatal error has occurred and the application is being terminated. Adobe Captivate has tried to save all your work in the respective project folders as ".cpbackup" files. Please restart Adobe Captivate."
    I deleted prefs and cleared cache as instructed here: http://forums.adobe.com/thread/1267044. Same. I backed up and started using a file from about 30 minutes before. Same. I backed up 2 hours and started using that file, worked slowly and methodically... eventually same.
    Here is what I am noticing:
    Application seems to run slower with delays whenever I touch the x/y location of any item.
    If I mess with groups at all, I am likely to crash the file. Culprits include changing order of objects in the group. Adding additional objects to existing groups. Changing the order of the groups.
    Is there any way to recover existing work?
    Should I just start over without using any groups? I was using groups to make advanced actions easier to write and edit. Any known issues with groups in Captivate 6.1?
    Am I dooming myself with 2048 x 2100? Any known bugs?
    Thanks! Appreciate the help!

    You may be seeing the early signs of potentially fatal file corruption.
    Check the recovery suggestions here:
    http://www.infosemantics.com.au/adobe-captivate-troubleshooting/recover-corrupt-project
    Check the troubleshooting suggestions here:
    http://www.infosemantics.com.au/adobe-captivate-troubleshooting/basic-troubleshooting-tech niques
    I would recommend you follow the suggestion to copy/paste all slides to a new blank shell to try and strip out the corruption.

  • Desktop 5 Crashing (Fatal Error)

    Below i reprint my log file, I am unable to understand what to do and how to proceed with Sync / Backup since desktop manager is crashing:
    Date|Log Level|Thread ID|Module ID|Log ID|Message [2012-04-12 11:15:53.890]
    11:16:44.062|FATAL|47|Exception|0|Fatal Error
    System.UnauthorizedAccessException: Access is denied.
    at Rim.Common.Filesystem.Win32FileSystem.OpenFile(String path, FileMode mode, FileAccess access, FileShare share)
    at Rim.Common.Filesystem.Win32FileSystem.OpenFile(String path, FileMode mode, FileAccess access)
    at Rim.Common.Filesystem.FilePath.OpenFile(FileMode fileMode, FileAccess fileAccess)
    at Rim.Common.Filesystem.FilePathExtensions.Create(IFilePath filePath)
    at Rim.Media.Device.DriveSettings.SaveSettings()
    at Rim.Media.Device.BlackBerryInfo.SaveSettingsIfChanged()
    at Rim.Media.Device.BlackBerryInfo.set_CurrentDrive(IBlackBerryDriveInfo value)
    at Rim.Media.Device.BlackBerryInfo.RefreshDriveInfo(Boolean isDftpMode, Object token)
    at Rim.Media.Device.DeviceService.OnDeviceAcquired(IDevice device, Object token, DeviceAcquireResult result)
    at Rim.Desktop.Services.DeviceManager.Device.HandleDeviceRequest(DeviceRequest request)
    at Rim.Desktop.Services.DeviceManager.Device.HandleDeviceRequestThread()
    at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
    at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
    at System.Threading.ThreadHelper.ThreadStart()
    Tried deleting Media Sync and Forgeting Device, but all of no HELP.

    Hi and welcome to the forums!
    What is the model number of your device?
    Here is an article on your error message: Fatal error occurred when updating handheld
    Thanks,
    Bifocals
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • Installing a trial version of the Illustrator and InDesign App in Creative Cloud on my Mac is impossible. Keep getting 'Installation failed' notices. More information gives 0 fatal error(s), 0 error(s). Already repaired disk permissions in Disk Utility bu

    Installing a trial version of the Illustrator and InDesign App in Creative Cloud on my Mac is impossible. Keep getting 'Installation failed' notices. More information gives 0 fatal error(s), 0 error(s). Already repaired disk permissions in Disk Utility but nothing seems to work. Exit code: 7.

    Hi Maarton,
    Please follow the link to resolve the issue: Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5
    -Ankit

  • I forgot my passcode for the ipad and i can't connect to iTunes because it keeps giving me error message that i have to unlcok the ipad first... any advice on how to restore the ipad or unlock it?

    i forgot my passcode for the ipad and i can't connect to iTunes because it keeps giving me error message that i have to unlcok the ipad first... any advice on how to restore the ipad or unlock it?

    You have to restore the device within iTunes. You want to use the same computer that you always sync with so that you can restore your app data and settings. You can restore with any other computer, but you will lose everything on the iPad.
    This will tell you how to restore
    http://support.apple.com/kb/HT1414
    You will probably need to use recovery mode
    http://support.apple.com/kb/ht4097

Maybe you are looking for