Captivate 6 license but I need Captivate 5.5

I have started a new job this week, and Adobe Captivate 5.5 was supposed to have been purchased for me.
However, after IT set up my machine, I have discovered that I have Captivate 6.
The rest of my team uses Captivate 5.5, and that's really what I need as well.
Will my serial number work with Captivate 5.5, and where can I find the download files for 5.5?
Thank you,
Tichelle Berg

Hi Tichelle,
There is process called Backward Licensing which we do for Volume License Serial number. If your license is a Volume License, then Support team will provide you Captivate 5.5 serial number. If you want you can send an email to [email protected] and send your query with the serial number and contact information. They will contact you and help you with the issue.
Hope this info helps.
Thanks
Priyank

Similar Messages

I have a license but I need to reinstall since my laptop was stolen

My laptop was stolen and I need to reinstall with my key. can you assist me?

Refer to this:
Direct Download Links for Adobe Software
Contact support to reset activations.
Mylenium

My hard disk crashed and I cannot find out how to "contact customer service" other than this forum. The website seems to just take me in a circle. I need to de-activate a license but cannot access the software due to a crashed hard drive. Please help.

My hard disk crashed and I cannot find out how to "contact customer service" other than this forum. The website seems to just take me in a circle. I need to de-activate a license but cannot access the software due to a crashed hard drive. Please help.

Hi Anthony ,
Here is the link to connect with Adobe Chat Support.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Hope your query gets resolved .
Regards
Sukrit Dhingra

Need to reinstall acrobat x standard, have license but need installer

need to reinstall acrobat x standard, have license but need installer

Did you purchase the software on physical media or did you originally purchase a download? Have you checked your order page to see if it is available?

Concurrent crystal license timeout Issue, need help.

Hi,
My company is using crystal enterprise 10 with 18 concurrent user license.
However, we often hit out of crystal license issues.
Does time to wait for exporting crystal reports to excel/pdf takes up licenses?
Does time to wait for crystal report to be printed or viewed on the web browser takes up licenses?
We all know that user sessions take up user licenses. 1 user login take up 1 license.
Does crystal pruning job takes up user licenses too?
Need help urgently, much appreciated.

Hi Daren,
Support on Cystal Enterprise 10 has expired. Make sure that your users are actually logging off and not just closing their browser.
One user can take up multiple licenses by not logging off or opening multiple browsers to view multiple reports. Scheduled jobs that are running do not take up license, but a user veiwing a historical instance does take up a license.
In your metrics tab in the Cyrsatl Management Console -> Servers-> cms you should be able to see the active number of sessions- system connections are backend connections between the servers and these do not take up any licenses.
Best Regards,
Jadie

What licenses do I need to get a virtual desktop environment up and running?

I’m trying to figure out what licenses I need to get a full Windows Virtual Desktop Infrastructure (VDI) up and running with the Remote Desktop Service (RDS) roles.
I have Win.Server 2012 running Hyper-V, which has about 10 different virtual machines (VM) with either Win.7 or Win.8 installed on it. These VMs will act as virtual desktops (VD) for about 200 people to remotely access and use.
My question is, what licenses do I need to support this scenario?
So far, I’m planning to purchase a few Windows Server 2012 Standard Edition with 10 Client Access Licenses ( $1414.19 each). I’m assuming that’s 1 license for the server and 10 Client Access Licenses (CAL) for users who will access the VDs. I’m also planning
to buy about 200 RDS CALs ($149 each) for the rest of the users to access the VDs. Do I need to buy additional licenses for each VM image I create (the 10 images I mentioned earlier)? These VMs are in a pooled virtual desktop collection, so they reset themselves
when users disconnect from them. If I have personal desktop collections which give unique desktops to each user and saves their settings, will my license have to change if I have that too?
At first I thought just buying the RDS CALs will allow me to install windows where ever I want, how many times I want and all I have to worry about is paying for the client access, but do I need to pay for the OS as well? So essentially I’m doubling the
license?
A side question not really related is, if I have Windows Thin PC, (which was said to come free if I have SA with another product) and bought the Windows Server license, does that come with SA and I can install Windows Thin PC as many times as I want
on which ever desktop I have that will connect to this VDI system?

The 10 server licenses are fine, but they don't help you with VDI or remote desktops. I you want to install the Remote Desktop Session Host (formerly known as Terminal Server) role on all your servers und provide remote desktops for your 200 users, 200 RDS
CALs are the right choice (per user or per device).
But if your 200 users have access to virtual desktops, you need 200 VDI licenses. It doesn't matter if you only have 10 virtual desktops if potentially all your 200 users have access to them. VDI licensing is not based on a concurrent model, so every client
that can connect to a VM needs its own license. If Windows 8 Enterprise with SA is on all your client devices, you're set because SA gives users access rights to up to 4 Win8 or Win7 VMs concurrently (local or remote). In addition
it gives them a so-called companion subscription license for personally owned, non-primary devices.
For those primary corporate devices that are without SA, you'll need to purchase a single VDA license for each device that connects to any number of your Win7 or Win8 VMs. The same applies to personally owned devices of users who don't have a primary
corporate device with SA. In other words, BYOD is supported if your primary device is under SA.
For neither VDI/SA nor VDA it does matter if users are connecting to different VM images or only one. Typically, they cannot connect to more than 4 VMs at the same time in order to stay within the licensing limits.
Benny

What licensing do I need for this use ?

Lets say Im planning an application which does nothing but
allows the user to upload Adobe PDF documents to our server. Then
once on the server, parse the values from forms on the PDF's and
extract the data. We wont be distributing Acrobat reader or any
other Adobe product, but will provide a link where they can
download the reader.
Also, the PDF's would be created by someone with a copy of
Acrobat pro. These PDF's will need digital signature capability.
Can Acrobat reader handle signatures ?
Here are my questions:
- What licensing do I need, if any, in the above scenario,
other than that for a copy of Acrobat ?
- What are my options for capturing digitical signatures
within a PDF and will the publicly available version of Acrobat
reader allow the end user to sign the documents, provided they
install the extra requirements for handling the signatures ?

This isn't the correct forum for this topic, but I may be
able to get you started...
The licensing restrictions on gathering form data from PDFs
is outlined in the EULA for Reader, I believe there is a limit of
500 copies, but I could be wrong ... you should look at the EULA to
be sure.
Beyond that, try posting to the
Acrobat
Forums or contacting a sales rep at Adobe, they may be able to
advise you further.

Good night, I am just starting in bussines design, i am not rich enough to buy photoshop license, but i'm loved to use photoshop, could i use photoshop cs2 for free version? Thanks alot for your attention.

Good night, I am just starting in bussines design, i am not rich enough to buy photoshop license, but i'm loved to use photoshop, could i use photoshop cs2 for free version? Thanks alot for your attention.

There is no free version of CS2. There is only a special version of CS2 available for people who purchased it and need to reinstall it.

I have a macbook thats running lion, and i want to take an iso i have on the mac and put it on my pc, i know i need to reformat it to work on macs, but i need to put it on a pc, please help!

i have a macbook thats running lion, and i want to take an iso i have on the mac and put it on my pc, i know i need to reformat it to work on macs, but i need to put it on a pc, please help!

Creative Cloud Help | Creative Cloud / Common Questions
"Can I use the software I download from Creative Cloud on more than one machine?
Yes. Creative Cloud desktop applications can be downloaded and installed on multiple computers, regardless of operating system. However, activation is limited to two machines per individual associated with the membership. See the terms of use for more information. Learn how to deactivate a Creative Cloud license on a machine."

Just bought a 4.6 standard flash builder license but ...

Just bought a 4.6 standard flash builder license but was provided a link to the 4.5 download instead. Can someone help? Need to speak to someone to rectify this. Please help!

Anyone? If it helps, I am trying to use AlternativaPlatform, (Which needs the HTML Wrapper)
and I can't find the option!
Does ANYONE have thid problem?
Oh, and I got flashbuilder for free, Cause I'm a student.
Please reply!!!

How many server licenses do I need for SharePoint 2013?

I am new to the concept of CAL. I am reading about it. I found this linkhttp://sharepoint.stackexchange.com/questions/101914/how-many-server-licenses-do-i-need-for-sharepoint-2013
Suppose there are 2 users in the sharepoint farm. As per above link we requires 7/8 server license. So my question is do we requires 7/8 licences per user basis (2*7/8) or we requires 7/8 licences once only then we require 2 more licenses for 2 users (7/8 +2)?

The second option.
If you have 7 SharePoint servers then you need 7 SharePoint Server Licenses.
If you have two people in your company who can use SharePoint then you need two Client Access Licenses (7 server, 2 CAL).
If you had two hundred thousand users who could then you would need two hundred thousand CALs, but the number of server licenses would not change. (7 server, 200,000 CALs).

How many Sql licenses do i need

hi ,
With one sql license how many users can connect concorrently to SAP Business One.If there are more than 50 SBO users how many sql licenses do i need to take?
Thanks
OmPrakash.

Hi Om,
Generally if we install a SQL Server licensed version by default we get 5 user liceses, so i guess u need more no of CAL (Client Access Licenses) and generally 1 CAL would cost u around 3000-5000.
But when ur talking abt 50 users i suggest u go for the SQL Processor based license which will be cheaper.
For more information please check the following link
https://websmp203.sap-ag.de/%7Esapidb/011000358700000705282008E
Hope it helps,
Vasu Natari.
Edited by: vasu natari on Sep 16, 2008 7:49 AM

I have a school license but i can't upgrade to full versions of my apps. I'm logged in with the right account and on my profile i can see the license is activated.

i have a school license but i can't upgrade to full versions of my apps. I'm logged in with the right account and on my profile i can see the license is activated.

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

My new Tecra A11-11K comes with w7-64bits, but I need w7-32bits

My new Tecra A11-11K comes with w7-64bits, but I need w7-32bits due to an old program I use for professional purpose.
I've bougth a w7 license with 32 and 64b.
My question is how to install w7-32 over 64. I think it's as easy as plug the CD and go. yes?
But I'd like to preserve Toshiba Utilities other programs that come with the w7-64 pre-installed. Where can I get them? From Toshiba download center?
And which of them I need? All?
Thank you for your help.

Hello
The Toshiba tools like Value Added Package, Eco Utility, etc. can be downloaded on official Toshiba website:
http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp
Some preinstalled tools like Nero only available on preinstalled Windows version and cant be downloaded but there is a small freeware version of Nero that can be downloaded from Ahead directly:
http://www.nero.com

Have downloaded Acrobat X. Have license # but don't have older version on my new computer. Won't let me activate. Help!

Have downloaded Acrobat X. Have license # but don't have older version on my new computer. Won't let me activate. Help!

You need the serial number from the older version from which you upgraded.
Error: "This serial number is not for a qualifying product" | CS6, CS5.5, CS5

Captivate 6 license but I need Captivate 5.5

Similar Messages

Maybe you are looking for