Captivate 6 MP4 export freezes AFTER patch files from Support...

Hello,
  I am trying to publish a MP4, progressive file. When 6 first came out it would not export at all. Last Friday I had support help me with the latest patch files that were supposed to solve this. While I can publish the multi-slide video now it freezes a couple seconds in. The audio carries on without an issue and the slide times are holding. I am using an f4v file -> into Captivate 6 -> timing the slides to the video -> Publishing an MP4, progressive file. I have used 5.5 for this work flow without any problems. Any ideas?
Thanks,
Aaron Kochman
[email protected]

Vikram,
There is no message at all. Loading, error, connection failure, etc. The video portion just freezes. I spent a couple hours with a Cp expert on the support chat and he gave up and said to go back to Cp 5.5. I only have one copy of 5.5 due to 6 coming out. I have 6 copies of a program that doesn't work. Any further advice would be great. Here is my work flow:
Import Power Point slides -> Set timing of the slides to match the video -> Import a F4V file and spread it over multiple slides -> make sure project length matches video length -> publish from Cp 6 under MP4 settings. Once it finishes the Publish it opens the video and then the slides play fine but the video freezes a couple seconds in. The kicker is that the audio plays fine. If I click in the play bar at any point it will give a freeze frame of the video, the audio will play from that point, but it will not show the video. I hope that makes sense...
Thanks,
Aaron
Aaron Kochman
Creative Media Manager | Direct Line: 406.585.3144

Similar Messages

  • Import/Export problems after patching oracle from 9.2.0.1 to 9.2.0.5

    Hi, After I applied the 5 patch to oracle 9201 on Win XP the export utility has started to complain about
    EXP-00008: ORACLE error 942 encountered
    ORA-00942: table or view does not exist
    EXP-00024: Export views not installed, please notify your DBA
    EXP-00000: Export terminated unsuccessfully
    And after I applied catexp.sql script, it didn't fix the issue with export, the error message has become like this:
    EXP-00056: ORACLE error 31600 encountered
    ORA-31600: invalid input value EMIT_SCHEMA for parameter NAME in function SET_TRANSFORM_PARAM
    ORA-06512: at "SYS.DBMS_SYS_ERROR", line 105
    ORA-06512: at "SYS.DBMS_METADATA_INT", line 3926
    ORA-06512: at "SYS.DBMS_METADATA_INT", line 4050
    ORA-06512: at "SYS.DBMS_METADATA", line 836
    ORA-06512: at line 1
    EXP-00000: Export terminated unsuccessfully
    Can someone advise, what's wrong with it? With oracle 9.2.0.1 export worked fine, after upgrade to 9.2.0.5 it fails every time it gets to the table data export stage.
    Thanks in advise

    It seems that you have found an answer in other forum :
    Imp/Exp problems after patching oracle to 9205
    Nicolas.

  • How can i export a 24bit avi file from photoshop for mac?

    how can i export a 24bit avi file from photoshop for mac? i have a client that specificly needs the files to be avi and in 24bit what are the settings that i need to use to export the video using photoshop on a mac?

    Hello,
      To make a 24-bit AVI file in Photoshop, go to File>Export>Render Video. Then, under File Options, choose AVI from the Quicktime Export drop-down menu. Click the Settings button. Click the Settings button in the AVI Settings window. Change Compression to None, and then choose "Millions of Colors" from the Depth drop-down under Compression.
      The Millions of Colors option is for 24-bit video (8-bit R+G+B channels, 8x3=24). Millions of Colors+ is for 32-bit video (24-bit video plus an 8-bit alpha channel).
    -Brett

  • How do I export wmv and avi files from media encoder on a mac in CC2014

    How do I export wmv and avi files from media encoder on a mac in CC2014?

    John T Smith wrote:
    As far as I know, you don't... those are Windows formats that are not available on a Mac
    Nonsense.
    Apple Compressor has been doing wmf exports for a decade. I have the Quicktime export components from Telestream and they appear as presets in Compressor. They should be available in Media Encoder or they should be importable. Adove apparently refuses to see them. Still trying to figure that out.

  • Macbook Pro Freezes after wake up from sleep

    My Macbook Pro 5,5 with mountian Lion freezes after waking up from sleep. i have 8 GB RAM and did a hardware test wich was passed. I also have a SSD of 240 GB in the optical drive. this is my startup drive. Another HD is my workdrive. The first thing I see is that the Airport does not come back and it seems that is does not wake up. After that the whole finder freezes.
    What can be the problem?

    Back up all data immediately as your boot drive may be failing.
    If you have more than one user account, these instructions must be carried out as an administrator. I've tested them only with the Safari web browser. If you use another browser, they may not work as described.
    Triple-click anywhere in the line below on this page to select it:
    syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|n Cause: -' | tail | open -ef
    Copy the selected text to the Clipboard (command-C).
    Launch the Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window (command-V).
    The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
    A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.

  • Trying to open an after effects file from a pc on my mac.

    Hi I am trying to open an after effects file from a pc on my mac. This is the error i get.
    'the file you are attempting to open was created with after effects version 13.2 (windows 64)'
    I am running mavericks 10.9.5, and I have updated my after effects in the creative cloud manager.
    Will it open if the person on the pc saves it as an older version?
    Thanks
    Orlagh

    No problem. Have fun!
    12.0 After Effects Help | New features summary
    12.1 After Effects Help | New features summary
    12.2 After Effects Help | New features summary
    13.0 After Effects Help | New features summary
    13.1 and 13.2 After Effects Help | New features summary

  • How to activate CS3 after transferring files from a dead computer to a new computer

    How do I activate CS3 after transferring files from a dead computer to a new computer?
    I have a CS3 on an iMac.  My old iMac's disk drive failed completely.  So, I cannot turn it on.
    I installed all my files and programs from a back-up drive.  Adobe Product Support said I should go to the Forum.
    Any ideas?
    Thank you
    Andy Serrano

    The message I get when I try to start Photoshop says, "Licensing for this product has stopped working."  You must contact customer support.

  • Exporting After Effects Files From Final Cut Pro?

    Hey i have a few short clips from adobe after effects that i have exported them from that and imported them into FCP i am now wanting to export the video file from FCP when i do somtimes it will be just a still image even though i have made it a quicktime export format and somtimes the is a blank black space at the end of the video.
    Any ideas on what i should do?

    I thought you were having this problem in Motion?
    http://discussions.apple.com/thread.jspa?threadID=739002&tstart=0
    Patrick

  • Flash drive capacity is inaccurate after deleting files from it using my MacBook Pro Mid 2012.

    Hi. I'm hoping someone can help me figure out my flash drive problem.  I'm a new MacBook Pro user and have a Mid 2012 model.  I have a Patriot Supersonic 64gb flash drive that I've been using for a few years and has always worked great. I'm not sure if the use of it is relevant, but if so I use it to load movies on, which I then plug into a box (NBox V3) connected to my tv for my kids to view.  When the flash drive gets full I swap out the old movies with new ones.  I have also used it to transfer movies from my mac to pc. 
    A little while ago, after transferring files to my pc, I got a message stating my flash drive was full when I tried to add additional movies to it.  I deleted more than enough files to make room for the new file, but the available capacity never changed, no matter how many files I deleted.  I figured it wasn't compatible going back and forth between my mac and pc, but after talking to support, they said it should be fine and helped me erase the data and reformat it to FAT32. I had the same problem again, so decided to erase the data again and reformat it again to FAT32, but this time not use it in conjunction with my pc. I'm only using it with the tv box now.  I'm now running across the same problem again.  It's full.  I've transferred files from it to create new room, but the available capacity never changes. 
    I'm frustrated now b/c I'm not sure where to go from here.  I'm not sure what exactly is the problem. I had to purchase a new external hard drive (WD My Passport for Mac) in order to store files from the flash drive before deleting them b/c I didn't want to use it with my prior external hard drive (Maxtor) since it is used with the pc.  I think that may have been a waste b/c after researching possibilties again today I think it may have something to do with my MacBook Pro ports being USB3 and possibly not compatible with my flash drive, which is a few years old.  I'm really not sure though.  I could go out and buy a brand new flash drive, but I really don't want to spend any more money without really knowing what the real problem is.
    Any advice would be greatly appreciated.

    Thanks LowLuster!  With that info I have another questions if that's ok.  First, I'm sure it's formatted to fat32.  I have learned I can't transfer movies over 4gb.  I use an external hard drive for those.  The files are ones I've downloaded from YouTube in the mp4 format and are never over 1gb.  They're all mb in size. 
    I didn't realize flash drives had limited writes.  Is there any way to confirm I've reached the limit?  Both times I reformatted it I was able to add back the videos I previously had on it.  I would say there were a hundred or so. Both times I left some "growing room" on the flash drive so I could add more files.  And, both times I was able to continuing adding until I had reached the max capacity.  The problem occured after I tried deleting files to free up space.  Does this make sense with "the amount you have used it" theory?  Does it start to become buggy at that point, or does it just make writes to the drive impossible?
    Thanks

  • Computer freezes when moving files from USB, or to another partitioned HD

    Hello, i've been moving files from two USB's to my Macintosh HD, and when I do that, the computer kinda freezes up, i can move the cursor, but not kinda click anywhere, and then a minute after or something, it gets normal again, but the transfer is going horribly slow. this happens when i move from Macintosh HD, to Macintosh HD 2 (a partitioned one). the files are 2 gb each USB. which means im transferring 4 gb at the time.

    Neurot wrote:
    I have 6 folders on my hard drive. These folders were created by downloading a bunch of rar files, then extracting them each to their own folder. I have not touched the permissions, so they should be the default of me having read/write and everyone else having read (correct me if i'm wrong).
    Using two Finder windows, I drag and drop the six folders from one hard drive to another, and hold down the Apple key so that it moves instead of copies. I let go and it starts copying the files (since there is no "move", but rather a "copy and then delete").
    I would recommend you don't use this method to move a lot of files between drives. it's much safer first to copy and if the copy is successful to delete the original afterward. there was a data loss bug in OS X a while back that wold sometimes lead to total loss on both the source and the target when doing this.
    this bug is supposed to be long fixed but still...
    How is the hard drive you are moving the files to formatted? what yo describe sometimes happens when moving a lot of stuff to or from FAT formatted drives. also, repair both drives in disk utility. repair disk, not permissions.
    Message was edited by: V.K.

  • Sudden loss of link after "getting" file from server

    I have used the "get" feature to modify one of my files from my site. While I was saving my changes, I noticed that I had lost all the page's styles -- no style, no background, only html structures! I've tried to repeat the "get" feature to replace the effected page, but instead of replacing the unstyled page, there was no change. The unstyled page remained unstyled. I was able to use the "get" feature to to place the page in question in another folder. My question is, can I just delete the unstyled page and merely upload the very same page that's in a different folder to the server? Any help will be greatly appreciated. I might add that I'm still very much a novice in web design, learning every day.

    Allamistakeo wrote:
    Hi there,
    Since I upgraded to 10.6.5, I sometimes suffer very weird partial losses of connectivity after waking up from sleep. I am wondering if other people have witnessed the same thing.
    When this happens (and it doesn't happen every time), HTTP still works, but:
    - HTTPS doesn't work anymore,
    - Mail is unable to retrieve emails (neither with MobileMe using SSL on port 993, nor with my university IMAP server also with SSL on port 993)
    - Adium X (IM client) is unable to connect to any IM server (including MobileMe, GTalk, AIM, Hotmail, and Yahoo!)
    Worth mentioning: I am using Privoxy as a local HTTP proxy.
    I looked at the logs in the Console, and I haven't seen any suspicious messages. In the Network pane of the System Preferences, everything looks normal.
    When I unplug the ethernet cable and immediately plug it back in, everything goes back to normal.
    Any ideas?... What do you suggest I should check, next time it happens, to narrow down the source of the problem?
    Hello!
    Same problem with me but i´m not using the mentioned tool (privoxy) at all. No connection with imap, ichat and some google calendars in ical. Web browsing works without problem. I assume that this happened after upgrading to 10.6.5. One thing to mention: i am using accounts with low privileges, same with you, Allamistakeo?
    regards
    ulberbast

  • How to export the best quality file from FCE?

    Hi people. I was wondering which is the option that I have to choose to get the best quality on an exported file from FCE4. The best quality I get is from the "Export - Quicktime movie..." option, but there is a huge compression as I see. The final product isn't as good as it should. Obviously, it won't be the same as the original material, but I was wondering if there was another way of getting a movie with much more quality, like when you use "Compressor" from the Final Cut Studio. Thanks in advance.

    I imported the material through firewire (it was recorded on a miniDV tape). I respected the format of the source and the files I got are top notch. The final movie looks great on the computer, the differences come when burning it to a DVD. I'm using IDVD, and the .mov file exported through the option I mentioned.
    I want to burn that .mov file to a DVD, which means there will be another compression to MPEG2 once I burn it through the DVD authoring app, but the product has some kind of "shaking" in the dark areas. It's not so bad, but I would like to get the best quality, like the ones I've got from Compressor. Is it possible using the Export - Quicktime movie option?

  • Unable to export report to excel file from SAP

      Hi all,
    I have a problem to download data from a report. The XL gets downloaded in a different format than my colleague.
    We are using the same XL version but two weeks back the SAP GUI 730 got reinstalled to my machine and since then the problem
    started.
    Can you please confirm is there is any particular user settings for this?
    I have login in any different working ( SAP Export ) machine with my login ID and Password and try to export the report to excel file from SAP, and I have same issue . Same we have requested another user to login in my machine with their ID and Password and check the same, They have tried and its working for then in my machine.
    see screenshots attached.
    Thanks.

    Execute report>
    Right click anywhere in the report output and select Spreadsheet.
    A pop up box will appear, select which export option you would like to use and click green check.
    NOTE: If you don't see this option then goto Settings>Switch List then try above said.
    Thanks,
    Kumar

  • Errors After detaching file from associated master files through SPD ( including standard seattle and oslo)

    I am getting the following error after I detach any aspx file from the master. On preview
    "ContentPlaceHolder can only be used in .master files."  (correlation Id search with logs does not shed much light)
    This is happening with any simple page detachment using SPD. even on pages created with standard master pages.
    Either the SPD functionality does not work or I am missing something basic. Help is appreciated
    Thanks
    Madhu

    Hi,
    According to your description, I have done a test, and met the same issue with you.
    Because ContentPlaceHolder defines a region in a Master Page and the Content control is used on the page to display text/markup in the place of the ContentPlaceHolder.
    See this link for an example:
     http://msdn.microsoft.com/en-us/library/system.web.ui.webcontrols.content.aspx
    The "Detach master page" seems a bug, my suggestion is: you can create a blank ASPX page in SharePoint Designer, then start customizing on this new page.
    Best Regards,
    Lisa Chen
    Forum Support
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact 
    [email protected]

  • Export version 10 SWF file from Flash CC

    Hello,
    I am trying to work out how to export a version 10 SWF file from Flash CC. Every media agency I am supplying files to requires version 10 but I can only export a Flash Player 10.3 file which creates a version 12 SWF.
    Does anyone have any advice other than buying an odler version of Flash....
    Thanks for your time.
    Keith

    you can use flash cs 6.  it's part of your cc subscription.
    or you can add fp 10 to flash cc.  here's a walk-through using fp 9: http://forums.adobe.com/message/5511080#5511080

Maybe you are looking for