Captivate 6 preloader not working

I have the preloader in Captivate 6 set to 10%. The original Adobe loading screen appears for 10%, but then a "Loading" screen just appears until the entire project is loaded. It takes the same amount of time as when the preloader is set to 100%. The only difference is which "load" screen I'm looking at. Is there a fix?

My associate and I are having the same issues any help would be appreciated. We are using Cap 6.0.1.240 64bit Windows 7 machines. In our project we have mp3 audio files. We also 3 flv files streaming from our Flash server. We also have question slides but are not utilizing a question pool. We also have a certificate widget at the end of the project. We are linking to our content server through Moodle 2.4. Or swf file is approx 38megs. We were experiencing significant load times on several different networks with large bandwidth. We have tried the following:
- preloader AS3 at 10%
- reduced the file size significantly (from 138M to 38M)
- set slides to JPEG
- made all audio files MP3s
- off set the audio on slides to begin at .1
- removed the quiz slides from the project
- removed the video links from the project
And still our load times hover around 18 to 25 seconds with each test and the preloader does not work. Do you have any suggestions that will help? Is this addressed in ver 7?
Thank you,
VJ

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Captivate 5 not working with LMS when linking to AICC published file

When we publish and link our Captivate 4 files. Everything works fine. Now that we've upgraded and tried launching the Captivate 5 files. We only get a loading screen. Can someone help us? We provide training for over 10,000 employees and train several departments to use Captivate for our LMS, but now with Captivate 5 not working it brings up a big issue for us.

another HotFix worked for me:
This is with reference to the issue you are facing with AICC courses on LMS.
Please follow the steps mentioned below and let me know if this solves the issue for you.
1.       Close Captivate if already launched.
2.       Navigate to Captivate installed folder ( For Ex : C:\Program Files\Adobe\Adobe Captivate 5)
3.       Navigate to folder “Templates”
4.       Open folder “Publish”
5.       Open folder “AICC”
6.       Rename the HTM file “default.htm” to “default_old.htm”.
7.       Download the zip the file from https://acrobat.com/#d=rZv8-z9C0z4PPMpqjbkZIQ , Unzip the contents and copy the HTM file “default.htm”
8.       Paste it inside “AICC” folder.
9.       Launch Captivate and open the project.
10.   Re-publish the project and upload the content to LMS.
Let me know if this solves the issue.
Thanks,
Ashwin Bharghav B
Adobe Captivate Team
hope it works for you!

Captivate 7 preloader not working - with screen captures for clarity

Hi Community,
so I'm working in the Captivate 7 trial version, because the preloader for Captivate 6 isn't working for me. We have a ~48MB project with mp3's on almost every slide, flash videos, flash animations, quizzes and plenty of jpegs.
Before we publish the project we make sure we click everything that's needed, but because it's still not working I took screen shots of all the settings. Maybe I'm missing something, I would appreciate your help.
Thank you guys so much!!
Nat

I'm assuming here that your preloader animation is at least appearing when you are loading the file so that you KNOW it IS working.
Try setting your preloader progressively higher until you find the percentage at which the load times start INCREASING again. If you have a lot of videos in your project, setting the preloader at a very low value like 10% doesn't necessarily affect the load times that much because Captivate still has to load a certain amount of the total number of assets before it can start to play anyway. It could be that you have a whopping great event video right near the start of the project and that's what is causing the lengthy delay.
If your issue is still with the preloaders NOT appearing at all, then the only settings that would affect this are the ones on the Preferences > Project > Start and End > Preloader path and percentage. The path looks to be fine, but if preloader animations are not visible at all, try changing to a different preloader. Maybe only SOME of them work. The Default.swf preloader is usually reliable.

Preloader not working in Internet Explorer

Hi there friends
I'm pulling my hair out! I cannot get the preloader to work in IE. It works fine in firefox.
Here's the details
Preloader is set to 5% and is the default
Project is 66 slides in length, but I've had this problem with projects much smaller.
The resolution is 1014x713, big I know, but is an average 16. k/s according to the stats
Project has audio. All that audio is at least 0.1 second away from the start of the slide.
Internet Explorer insists on downloading the whole file before playing
I've seen this issue reported on the forums, but apart from the shifting of audio, I don't know of any fix.
Please Obi wan you're my only hope...

Hi there
Your mention of "Surely someone in support must have heard about this?" seems to infer that you feel these forums are staffed by Adobe support personnel?
Sorry, but that's not the case. It's user-to-user support. Once in a while we see one of the Captivate developers pop in, but you cannot and should not count on it.
See if the link posted below helps any.
Click here to view
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Preloader not working when image scroller present

Hi:
I designed a .fla that involves a large panoramic image that
I stitched together in PhotoShop, then imported into the library
and made into a movie clip, I then have the movie clip of the
panoramic load into an image scroller (the one in the components
library) on the main timeline so you get the sense you are panning
through the photo. Within the movie clip of the panoramic there are
buttons in it that then call other movie clips to load another
movie clip on top of the image scroller.
code attached to the buttons is:
on(release){
_root.attachMovie("myMovie", "screen",1);
_root.screen._x =10;
_root.screen._y =425;
My issue is the file is so large that I have made created a
preloader.
If I load the movie clip of the panoramic directly onto the
timeline the preloader works fine...
When I try to load the imagescroller that calls the movie
clip my preloader does not work at all...
Does anyone have any ideas?
I will gladly supply you with any code you may need.
Thank you
Janalese

Thank you for your information. It worked great as far as...I
could build a preloader and have the movie show up on the screen as
I wanted. Now for problem number two that has developed...
The MovieClipLoader that calls external .swf file. This is a
movie that has an image scroll bar that calls a movie clip that
scrolls a panoramic photo. Within that movie clip of the panoramic
I have buttons that then call other movie clips from the library
using
on(release){
_root.attachMovie("myModelScroll", "screen",1);
_root.screen._x =10;
_root.screen._y =425;
This is an example of what I am doing
I have a panoramic shot that is in an image scroller, that
panoramic is of a group of buildings each building has a button
next to it. Those buttons then call up another movie clip from the
library using the attachMovie clip to show another mini movie clip
of what the building looks like inside, and what the purpose is.
Issue:
The buttons within the movie clip that is loaded into the
image scroller fail to work. If I just load the .swf files into the
browser it works just fine...
but the issue is I have a huge file with an image scroller so
I need a progress bar and a MovieClipLoader function.
How do I now get the other code attached to the buttons
within the movie clip that says attachMovieClip to work within the
context.
I am so baffelled as to why it won't work...
Here is the code to my preloader and movieClipLoader
My actionScript skills are very limited so any help is
greatly appreciated but needs to be supplied in simple language.
Thank you very much

Preloader not working !!!

Hi All,
I used 2 preloaders code, but both are not working !!!, what problem with this code ?
script 1
stop();
this.addEventListener(Event.ENTER_FRAME, loading);
function loading(e:Event):void
          var total:Number = this.stage.loaderInfo.bytesTotal;
          var loaded:Number = this.stage.loaderInfo.bytesLoaded;
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script 2
var preLoaderPercent:Number;
this.loaderInfo.addEventListener(Event.COMPLETE, loadComplete);
this.loaderInfo.addEventListener(ProgressEvent.PROGRESS, loadProgress);
function loadComplete(e:Event)
          this.loaderInfo.removeEventListener(Event.COMPLETE, loadComplete);
          this.loaderInfo.removeEventListener(ProgressEvent.PROGRESS, loadProgress);
     loader.nextFrame();
function loadProgress(e:ProgressEvent):void
          preLoaderPercent = e.bytesLoaded / e.bytesTotal;
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You could say as3 is fixed for expected behavior. Why should an ENTER_FRAME event fire off before the document is even loaded?
A preloader is always a good idea. Give it a try. Being there's no more as2 nonsense about using _root to gain access to movieclips and code, a preloader won't screw up your code anymore by being what we used to think of as "_root".
Try building the stub as I mentioned and use the Loader class to load that SWF. Here's a tutorial.
e.g.
import flash.display.Loader;
import flash.net.URLRequest;
import flash.events.Event;
import flash.events.IOErrorEvent;
import flash.events.ProgressEvent;
// init a new loader
var preload:Loader = new Loader();
// listen for loading complete
preload.contentLoaderInfo.addEventListener(Event.COMPLETE, preloadCompleteHandler);
// listen for errors
preload.contentLoaderInfo.addEventListener(IOErrorEvent.IO_ERROR, preloadErrorHandler);
// listen for progress!
preload.contentLoaderInfo.addEventListener(ProgressEvent.PROGRESS, preloadProgressHandler);
// load my content
preload.load(new URLRequest("myContent.swf"));
// handlers
// handle complete
function preloadCompleteHandler(e:Event):void
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     addChild(preload); // a loader is a display object, you can add it directly
// handle error
function preloadErrorHandler(e:IOErrorEvent):void
     // do what you wish if there is an error loading the SWF
     trace(e);
// progress handler
function preloadProgressHandler(e:ProgressEvent):void
     // display the progress in some way
     var bytesLoaded:int = e.bytesLoaded; // current bytes loaded
     var bytesTotal:int = e.bytesTotal;         // total bytes to load
     // now do what you want, like ver a percent loaded
     var percent:Number = bytesLoaded / bytesTotal * 100;
     trace(percent + " loaded");

Flash Preloader Not Working with Local Files?

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work perfectly in FireFox; I click the button in the main
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This configuration is the one giving me problems. If I change the
datasource to my test SQL Server (server.somewhere.com) it works
fine. Does this help any?

Preloader not working in AS3 when viewing in a browser

Hi there, It's me again Ysong.
I have a problem regarding PRELOADING.
MY TIMELINE:
• First frame -- dynamic text which is my preloader with AS3 in it. NO MORE OBJECT in the frame only text which is dynamic.
     stop();
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***The whole SWF file is only 600KB when publishing.
***When simulating download the preloader is working.
MY PROBLEM:
Whenever I uploaded these two files: (1) index.swf and (2) index.html, the preloader doesn't work. When viewed in browser it apprears to be white screen. After a couple of minutes, the index.swf appears and the preloader is not appearing as it should be. With (2), I didn't change anything on Dreamweaver just upload the file published by Flash Professional CS4.
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Thank you & Regards,
YSONG

hi Ned,
I currently downloading the tutorial link you posted.
Do you have any idea what is really happening? Because I really wanted to have a loading text only before the whole site is loaded. The SIMULATED DOWNLOAD in Flash CS4 is working great but whenever copy it in my hosting server and view it in my browser the preloader is not working.
Thank you for your immediate response.
Regards,
YSONG

Play/Pause Button Captivate 3 not working properly

I am using Captivate 3, but my play/pause button is not working properly. I can publish and upload to my LMS, but when I click the pause button the first time the mode changes but the project keeps playing. I have to click two more times and then it works. Can anyone offer any assistance? Thanks so much!

Hello @Unit_27 ,
Welcome to the HP Forums!
Thank you for the information about your keyboard! I'll see what I can do to help
I think it would be a good idea to take apart the keyboard, or some of it, to determine if the keys are obstructed somehow. Some information on the supported method of cleaning the keyboard is mentioned in this document: Cleaning your Notebook PC
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Once this is done, it is safe to reinstall the computer. Here is some additional information on how to do this properly: Performing an HP System Recovery
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I worked on behalf of HP.

Preloader not working in IE.

I created a preloader for an external swf. It works just fine
in Firefox but when i tried to view it in IE the progress bar
doesnt move at all. I need help to know why this isnt working, or
at least an alternative way of doing a preloader that works in IE.
Here is the site that the preloader is on
http://www.geentertainment.com
Oh yea, this worked fine when i tested it locally, but when i
uploaded it thats when it just didnt want to do anything in
IE.

you probably need a cross-domain policy file.

'Close Project' in Captivate 4 not working

Hi,
I have a number of projects where I set the preferences to close the project, and it works in some and not others.
I have a slide with a 'Done' button. When the user clicks it, it goes to another slide with nothing on it but the background and a text caption from the previous screen, and it is set for only one second. Some of these projects close perfectly; others delete the text caption and leave the project open.
Any ideas?
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Hmmm, it was intended to show you that you simply cannot rely on the different means of closing the window. Close Project and the Exit button are essentially the same action, no? Perhaps I should amend the note so it specifically also mentions the action of Close Project.
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Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Interactive Captivate simulations not working correctly in Presenter

Hi,
I'm looking for a fix for what appears to be a bug with
importing interactive Captivate 2.0.0 (build 1177, originally a
trial verson) files into Presenter 6.0.432 (in PowerPoint 2000 SP-3
9.0.8952 on a Windows XP computer).
The course works fine when I publish the Presenter file to My
Computer, but doesn't work correctly when I publish to Adobe
Connect (hosted version). What happens is that the interactive
Captivate simulations are already done. (It seems like Presenter is
somehow completing the simulations before the end user gets to
those slides.)
Each course I've created is approximately 40 slides in length
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demonstration, then a slide with a Captivate simulation slide, etc.
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Captivate Project Preferences are set to:
Advanced project compression
508 compliance
Compress compiled SWF file
Publish Adobe Connect Enterprise metadata
Captivate Publish settings are:
(unchecked) Export HTML
Flash Player 7
I tried switching the Flash Version to Flash Player 8, but it
didn't help at all, and instead caused an additional problem which
was that the text entry part of the interactive simulations stopped
working altogether.
I'm inclined to think this is a problem with the Connect
server (since the course runs fine when published to My Computer,
just not when published to Adobe Connect), but suppose it could be
a Captivate or Presenter issue. In any case, I'm open to whatever
gets it fixed.
Thanks,
Ruth

Thanks Art,
I tried it, but it didn't help.
Given TechNote #46b77621 (recommending people link to
Captivate files rather than embed them in Presenter), and the
problems I'm having, I'm starting to wonder if this is a known
problem.
If it is, it's a big one, as a major selling point of
Presenter has been that you can embed Captivate files within the
slides. Linking out to them would be a different experience for the
end-user (and not as nice).
Another problem is that the TechNote says text entries won't
work in Captivate files embedded in Presenter (I have had some
inconsistent issues with this). Serious feature problem if it's
true. (As I'm sure you know, it's a very common aspect of computer
training courses, which is what many people are using
Presenter/Captivate for.)
Hopefully this all gets sorted out sooner rather than later.
(Or you never know, perhaps, hopefully, there's just something I'm
missing. :))
Thanks,
Ruth

Adobe Flash CS6 Image Filling Preloader not working?

I'm trying to make a flash preloader using a image that slowly fills up.
I used the tutorial on this site:
http://flashexplained.com/preloaders/creating-a-preloader-for-your-flash-site-using-the-im age-of-a-bottle-and-a-rectangular-mask/
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So, I downloaded the source file from the tutorial link i showed above to see if i had dont something wrong while following the instructions only to find it happens there too... I uploaded a video of my screen on Youtube to show what is happening to me:
Does anybody know why this is happening? Could it maybe be because I'm using the newer Adobe CS6? Any help is appreciated.

The code is:
stop();
rectMask_mc._height = 1;
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I did a little testing and noticed when I deleted the line "rectMask_mc._height = 1;" it still does the same filling animation I got before that starts halfway.. so I'm guessing that command no longer works in CS6?!
Edit:
I just tried the "rectMask_mc._height = 1;" command by itself and it works...
I'm sorry im just new to Flash, trying to learn the basics and reading up on tutorials but they are all outdated so I'm trying to figure out whats the problem with it not loading with its height at "1" then filling up when I'm using the entire code. The height command only works when I delete the rest of the code.

Preloader not working when published

Hi...I have situation with my preloader. I am loading audio
from an external folder. When I click on the audio a preloader
loads the audio and upon completion plays audio.
My problem lies in that when I test the movie everything
works as expected. Once I view the actual .swf or the .exe after I
publish, the preloader doesn't work. The audio still loads but the
preloader does nothing. It might be important to not after I
ctrl+return to test, I ctrl+return again to test as if it were
online. It works when I do the simulate download and not right away
then.
Does anyone know what I might be doing wrong? Is there a
setting in the publish settings I need to change?
This is the first time I've had this happen. Usually I have a
pre-loader at the begining of a flash file and load the file. This
one is in a movie clip and only activated upon a mouse action.
Any help or suggestions is greatly appreciated.
Luke

Thank you for your information. It worked great as far as...I
could build a preloader and have the movie show up on the screen as
I wanted. Now for problem number two that has developed...
The MovieClipLoader that calls external .swf file. This is a
movie that has an image scroll bar that calls a movie clip that
scrolls a panoramic photo. Within that movie clip of the panoramic
I have buttons that then call other movie clips from the library
using
on(release){
_root.attachMovie("myModelScroll", "screen",1);
_root.screen._x =10;
_root.screen._y =425;
This is an example of what I am doing
I have a panoramic shot that is in an image scroller, that
panoramic is of a group of buildings each building has a button
next to it. Those buttons then call up another movie clip from the
library using the attachMovie clip to show another mini movie clip
of what the building looks like inside, and what the purpose is.
Issue:
The buttons within the movie clip that is loaded into the
image scroller fail to work. If I just load the .swf files into the
browser it works just fine...
but the issue is I have a huge file with an image scroller so
I need a progress bar and a MovieClipLoader function.
How do I now get the other code attached to the buttons
within the movie clip that says attachMovieClip to work within the
context.
I am so baffelled as to why it won't work...
Here is the code to my preloader and movieClipLoader
My actionScript skills are very limited so any help is
greatly appreciated but needs to be supplied in simple language.
Thank you very much

Captivate is not working with VM?

Hello,
today I tried to record some clicks and movements during
using Outlook on a virtual machine. I tried to capture menus or
moving emails per draganddrop to another folder.
But the problem is that Captivate isnt capturing anything,
only 2 sheets were recorded of a session with nearly 50 mouse
clicks?? So the recorded movie is only 5 seconds long but it should
be like 5 minutes.
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os, outlook is part of the VM, maybe this is the problem??? But I
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VM Outlook, the only thing I can change is to install Captivate on
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> Note that while Captivate is way cool in offering the
ability to sense
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> clicks and such, you may also tap the Print Screen key
at any time to coax
> Captivate into capturing the screen. So you may elect to
simply press
> Print
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earlier. For clicks and
> drags,
> you may also manually turn on Full Motion Recording
(FMR) by using the F9
> and
> F10 keys.
>
True - but since it will not record things like auto captions
"click the
Start button", or text entries, menus etc, I find it much
more useful to
install Captivate to the VM. Depends on your needs ;-)
Steve
http://twitter.com/Stevehoward999
Adobe Community Expert: eLearning, Mobile and Devices
European eLearning Summit - EeLS
Adobe-sponsored eLearning conference.
http://www.elearningsummit.eu

Captivate 6 preloader not working

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