Captivate 7 Crashes When Applying Effect

Hi Everyone:  I am using Captivate 7.0.0.118 on a Windows 8 machine.  I am trying to apply the "ease in" effect to a smart object on a slide.  Every time I go to apply the effect and click "Live Preview" Captivate stops responding and requires me to close the program.  I have tried running as administrator and also have cleared preferences from the utils folder.  I would really like to add some animation and visual effects to this project, but I can't waste the time having it crash.  The project is being developed from a template provided by my customer.  If I try to apply the "ease in" to a blank project, it works just fine.
Any way to troubleshoot the template from my customer or why the template would cause this issue.  Any thoughts / advice would be appreciated.  Thank you.

HI there
Have you tried isolating the object and placing it in a new project, applying the ease in, then copying and pasting it into the desired project?
Maybe that will get you going.
Cheers... Rick

Similar Messages

  • Illustrator crashes when applying effects.

    Im getting really frustrated that such simple requests in illustrator are so problematic. 
    My first instinct is to update to the latest version, but Adobe say im up to date (this us 16.0.4, but I think there is 17 now?)
    Any thoughts? Help?
    Date/Time:       2013-06-27 09:40:39 -0700
    OS Version:      10.8.4 (Build 12E55)
    Architecture:    x86_64
    Report Version:  11
    Command:         Illustrator
    Path:            /Applications/Adobe-CS6/*/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Version:         691 (16.0.4)
    Parent:          launchd [169]
    PID:             10669
    Event:           hang
    Duration:        1.80s
    Steps:           18 (100ms sampling interval)
    Hardware model:  MacBookPro9,2
    Active cpus:     4
    Free pages:      15634 pages (-1324)
    Pageins:         6 pages
    Pageouts:        0 pages
    Process:         Adobe Illustrator [10669]
    Path:            /Applications/Adobe-CS6/*/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Architecture:    x86_64
    Parent:          launchd [169]
    UID:             501
    Task size:       207806 pages
    CPU Time:        0.004s
      Thread 0x15532a   DispatchQueue 1          priority 47       
      18 ??? (Adobe Illustrator + 1455400) [0x100163528]
        18 ??? (Adobe Illustrator + 7294212) [0x1006f4d04]
          18 ??? (Adobe Illustrator + 7359381) [0x100704b95]
            18 ??? (Adobe Illustrator + 7756744) [0x100765bc8]
              18 exo::app::OS_AppBase::RunEventLoop() + 55 (exo) [0x108e6b767]
                18 -[NSApplication run] + 517 (AppKit) [0x7fff838a91a3]
                  18 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128 (AppKit) [0x7fff838b1df2]
                    18 _DPSNextEvent + 2073 (AppKit) [0x7fff838b2a9f]
                      18 _NSHandleCarbonMenuEvent + 245 (AppKit) [0x7fff839908c6]
                        18 _HandleMenuSelection2 + 565 (HIToolbox) [0x7fff8464eec8]
                          18 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 605 (HIToolbox) [0x7fff8464f8bb]
                            18 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 94 (HIToolbox) [0x7fff8467385f]
                              18 SendMenuItemSelectedEvent + 254 (HIToolbox) [0x7fff846739d3]
                                18 SendMenuCommandWithContextAndModifiers + 59 (HIToolbox) [0x7fff84673a21]
                                  18 SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 443 (HIToolbox) [0x7fff846ceca9]
                                    18 SendEventToEventTarget + 40 (HIToolbox) [0x7fff84697fc9]
                                      18 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 410 (HIToolbox) [0x7fff846821e9]
                                        18 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1206 (HIToolbox) [0x7fff84682d1a]
                                          18 NSSLMMenuEventHandler + 342 (AppKit) [0x7fff83ad1165]
                                            18 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 135 (AppKit) [0x7fff837c5097]
                                              18 -[NSMenu _internalPerformActionForItemAtIndex:] + 36 (AppKit) [0x7fff837c520f]
                                                18 -[DVAMacMenu performActionForItemAtIndex:] + 61 (dvaui) [0x10861d9ad]
                                                  18 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 133 (AppKit) [0x7fff83ad805a]
                                                    18 -[NSMenuItem _corePerformAction] + 406 (AppKit) [0x7fff83ad836c]
                                                      18 -[NSApplication sendAction:to:from:] + 342 (AppKit) [0x7fff839a2959]
                                                        18 -[ExoMacApplication handleMenuCommand:] + 187 (exo) [0x108e6debb]
                                                          18 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 93 (dvacore) [0x107eef9bd]
                                                            18 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 250 (dvacore) [0x107eebeda]
                                                              18 ??? (Adobe Illustrator + 7765195) [0x100767ccb]
                                                                18 int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 123 (dvacore) [0x107eece4b]
                                                                  18 exo::app::OS_AppBase::DispatchMenuCommand(int) + 119 (exo) [0x108e6c437]
                                                                    18 exo::uisupport::CommandHandlerBase::CallCommandChain(int) + 62 (exo) [0x108ee201e]
                                                                      18 exo::uisupport::CommandHandler::DoCallMyCommandChain(int) + 36 (exo) [0x108ee2614]
                                                                        18 exo::uisupport::CommandHandler::HandleCommand(int) + 259 (exo) [0x108ee25c3]
                                                                          18 ??? (Adobe Illustrator + 7757956) [0x100766084]
                                                                            18 ??? (Adobe Illustrator + 4766995) [0x10048bd13]
                                                                              18 ??? (Adobe Illustrator + 11835349) [0x100b497d5]
                                                                                18 ??? (Adobe Illustrator + 9841522) [0x100962b72]
                                                                                  18 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900 (Adobe Illustrator) [0x100c8eedc]
                                                                                    18 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228 (Adobe Illustrator) [0x100c8bd5c]
                                                                                      18 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282 (Adobe Illustrator) [0x100c9176a]
                                                                                        18 ??? (Adobe Illustrator + 11709692) [0x100b2acfc]
                                                                                          18 ??? (Adobe Illustrator + 11706362) [0x100b29ffa]
                                                                                            18 ??? (Adobe Illustrator + 11695395) [0x100b27523]
                                                                                              18 ??? (Adobe Illustrator + 9841522) [0x100962b72]
                                                                                                 18 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900 (Adobe Illustrator) [0x100c8eedc]
                                                                                                   18 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228 (Adobe Illustrator) [0x100c8bd5c]
                                                                                                     18 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282 (Adobe Illustrator) [0x100c9176a]
                                                                                                       18 ??? (Adobe Illustrator + 9918219) [0x10097570b]
                                                                                                         18 ??? (Adobe Illustrator + 10174048) [0x1009b3e60]
                                                                                                           18 ??? (Adobe Illustrator + 10160741) [0x1009b0a65]
                                                                                                             18 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900 (Adobe Illustrator) [0x100c8eedc]
                                                                                                               18 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1190 (Adobe Illustrator) [0x100c8bd36]
                                                                                                                 18 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900 (Adobe Illustrator) [0x100c8eedc]
                                                                                                                   18 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228 (Adobe Illustrator) [0x100c8bd5c]
                                                                                                                     18 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282 (Adobe Illustrator) [0x100c9176a]
                                                                                                                       18 PluginMain + 31 (PhotoshopAdapter) [0x11035967f]
                                                                                                                         18 ??? (PhotoshopAdapter + 14526) [0x1103588be]
                                                                                                                           18 ??? (PhotoshopAdapter + 14020) [0x1103586c4]
                                                                                                                             18 PluginMain + 91017 (PhotoshopAdapter) [0x11036f9e9]
                                                                                                                               18 PluginMain + 97971 (PhotoshopAdapter) [0x110371513]
                                                                                                                                 18 ??? (Adobe Illustrator + 11694784) [0x100b272c0]
                                                                                                                                   18 ??? (Adobe Illustrator + 10013646) [0x10098cbce]
                                                                                                                                     18 ??? (Adobe Illustrator + 9839720) [0x100962468]
                                                                                                                                       18 ??? (Adobe Illustrator + 4142472) [0x1003f3588]
                                                                                                                                         18 ??? (Adobe Illustrator + 4137933) [0x1003f23cd]
                                                                                                                                           18 ??? (Adobe Illustrator + 5396804) [0x100525944]
                                                                                                                                             18 ??? (Adobe Illustrator + 5396624) [0x100525890]
                                                                                                                                               18 ??? (Adobe Illustrator + 5394043) [0x100524e7b]
                                                                                                                                                 18 ??? (Adobe Illustrator + 5392457) [0x100524849]
                                                                                                                                                   18 ??? (Adobe Illustrator + 5374837) [0x100520375]
                                                                                                                                                     18 ??? (Adobe Illustrator + 5534397) [0x1005472bd]
                                                                                                                                                       18 ??? (Adobe Illustrator + 5530035) [0x1005461b3]
                                                                                                                                                         18 ??? (Adobe Illustrator + 5527588) [0x100545824]
                                                                                                                                                           18 ??? (Adobe Illustrator + 5618891) [0x10055bccb]
                                                                                                                                                             18 ??? (Adobe Illustrator + 5555500) [0x10054c52c]
                                                                                                                                                               18 ??? (Adobe Illustrator + 5548895) [0x10054ab5f]
                                                                                                                                                                 18 ??? (Adobe Illustrator + 5618891) [0x10055bccb]
                                                                                                                                                                   18 ??? (Adobe Illustrator + 11717935) [0x100b2cd2f]
                                                                                                                                                                     18 ??? (Adobe Illustrator + 9841522) [0x100962b72]
                                                                                                                                                                       18 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900 (Adobe Illustrator) [0x100c8eedc]
                                                                                                                                                                         18 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228 (Adobe Illustrator) [0x100c8bd5c]
                                                                                                                                                                           18 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282 (Adobe Illustrator) [0x100c9176a]
                                                                                                                                                                             18 ??? (Rasterize + 18582) [0x110783896]
                                                                                                                                                                               18 PluginMain + 26658 (Rasterize) [0x11078a612]
                                                                                                                                                                                 18 PluginMain + 15450 (Rasterize) [0x110787a4a]
                                                                                                                                                                                   18 ??? (Adobe Illustrator + 10361813) [0x1009e1bd5]
                                                                                                                                                                                     18 ??? (Adobe Illustrator + 10477908) [0x1009fe154]
                                                                                                                                                                                       18 ??? (Adobe Illustrator + 8686037) [0x1008489d5]
                                                                                                                                                                                         18 ??? (Adobe Illustrator + 10486043) [0x100a0011b]
                                                                                                                                                                                            18 ??? (Adobe Illustrator + 10481620) [0x1009fefd4]
                                                                                                                                                                                              18 ??? (Adobe Illustrator + 10261741) [0x1009c94ed]
                                                                                                                                                                                                18 ??? (Adobe Illustrator + 11081589) [0x100a91775]
                                                                                                                                                                                                  18 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 15393 (Adobe Illustrator) [0x100c8f4b1]
                                                                                                                                                                                                    18 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900 (Adobe Illustrator) [0x100c8eedc]
                                                                                                                                                                                                      18 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228 (Adobe Illustrator) [0x100c8bd5c]
                                                                                                                                                                                                        18 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282 (Adobe Illustrator) [0x100c9176a]
                                                                                                                                                                                                          18 PluginMain + 280 (BNPlugin) [0x10974b7e8]
                                                                                                                                                                                                            18 PluginMain + 29301 (BNPlugin) [0x109752945]
                                                                                                                                                                                                              18 PluginMain + 9949 (BNPlugin) [0x10974ddad]
                                                                                                                                                                                                                18 PluginMain + 36051 (BNPlugin) [0x1097543a3]
                                                                                                                                                                                                                  18 PSLShutdown + 388 (AdobePSL) [0x1042c08f4]
                                                                                                                                                                                                                    18 PSLGetPreferences + 11343 (AdobePSL) [0x1042c040f]
                                                                                                                                                                                                                      18 PSLCreateStringUTF8 + 460233 (AdobePSL) [0x104343ce9]
                                                                                                                                                                                                                        18 PSLCreateStringUTF8 + 464882 (AdobePSL) [0x104344f12]
                                                                                                                                                                                                                          18 PSLSetImageGuides + 1436569 (AdobePSL) [0x1044ab959]
                                                                                                                                                                                                                            18 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3318833 (AdobePSL) [0x104031ae1]
                                                                                                                                                                                                                              18 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3354840 (AdobePSL) [0x10403a788]
                                                                                                                                                                                                                                18 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3353884 (AdobePSL) [0x10403a3cc]
                                                                                                                                                                                                                                  18 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3353361 (AdobePSL) [0x10403a1c1]
                                                                                                                                                                                                                                    18 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3346950 (AdobePSL) [0x1040388b6]
                                                                                                                                                                                                                                      18 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3342002 (AdobePSL) [0x104037562]
                                                                                                                                                                                                                                        18 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5349535 (AdobePSL) [0x10422174f]
                                                                                                                                                                                                                                          18 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5347308 (AdobePSL) [0x104220e9c]
                                                                                                                                                                                                                                            18 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5349248 (AdobePSL) [0x104221630]
                                                                                                                                                                                                                                              18 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5349000 (AdobePSL) [0x104221538]
                                                                                                                                                                                                                                                18 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5348873 (AdobePSL) [0x1042214b9]
                                                                                                                                                                                                                                                  18 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5514742 (AdobePSL) [0x104249ca6]
                                                                                                                                                                                                                                                    18 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5514524 (AdobePSL) [0x104249bcc]
                                                                                                                                                                                                                                                      18 ??? (AdobePSL + 118211) [0x103cf1dc3]
                                                                                                                                                                                                                                                        18 ??? (AdobePSL + 117947) [0x103cf1cbb]
                                                                                                                                                                                                                                                          18 ??? (AdobePSL + 117606) [0x103cf1b66]
                                                                                                                                                                                                                                                            18 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 569177 (AdobePSL) [0x103d92609]
                                                                                                                                                                                                                                                              18 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 580792 (AdobePSL) [0x103d95368]
                                                                                                                                                                                                                                                                18 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5501139 (AdobePSL) [0x104246783]
                                                                                                                                                                                                                                                                  18 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 579476 (AdobePSL) [0x103d94e44]
                                                                                                                                                                                                                                                                    18 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 585837 (AdobePSL) [0x103d9671d]
                                                                                                                                                                                                                                                                      18 __psynch_mutexwait + 10 (libsystem_kernel.dylib) [0x7fff8725b122]
                                                                                                                                                                                                                                                                       *18 psynch_mtxcontinue + 0 (mach_kernel) [0xffffff80005b4550]
      Thread 0x155360   DispatchQueue 2          priority 49       
      18 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x7fff8a8b39ee]

    It seems that AI goes into non-responding state and after that when you force quit it you are getting the crash which you have posted here. Can you provide the snapshot of the artwork along with the drop shadow parameters which you are applying ?
    ~Lakshya

  • Captivate 4 crashes when recording

    Captivate 4 crashes when recording additional slides - this happens when you press 'End' to stop recording and the files are being imported into Captivate. You then have to restart Captivate, open the project, close it again in an orderly fashion and re-open Captivate again before you can 'attempt' to record anything else or you receive the following message: "Another session of Adobe Captivate is currently recording.  Please close the other session of Adobe Captivate before trying to record."
    Having searched the forum regarding this problem and found that many people have had the same issue - I have tried many of the things suggested but have not yet come across a method for fixing this issue once it occurs.
    This does not happen to all projects - it seems to be random, although I have now re-started this particular project 4 times and it keeps occuring ...
    Does anyone know of the cause, a fix or even if Adobe is looking into this issue?
    TIA
    Morven

    I believe I have now found the cause of this problem!
    I got a new disk (same computer) and installed Windows7 and Captivate4 - this eliminated the problem I was having with using variables in any project but not the problem with Captivate crashing when re-recording slides.
    I narrowed the problem to the project template - projects that I create without the project template or with a template supplied by Adobe are fine and projects created based on the template I created are not.
    I have now re-created my project template - slide by slide - checking after adding each new slide that the problem had not returned.
    All in all it has been a very frustrating exercise as the error messages displayed are more or less useless.
    One thing I did notice is the size of the template file - after having created an identical project template the new template is approximately a quarter of the size of the corrupt template. Even after adding a blank slide and deleting all other slides from my original project template file - the size of the file is still 3,599 KB in comparison to a new project template with the same blank screen which is 171 KB.
    Anyway hope this is helpful.
    Morven

  • Final Cut pro crashes when any effect is click in the effect window HELP!!!

    Final Cut pro crashes when any effect is click in the effect window HELP!!!
    I have video placed in a sequence and when I go to the effect browser to click on a effect to drop on it the program thinks for a few seconds and then quits. I tried dumping the pref files in the pref folder and it did not work. is there a different method I should try?

    #44: FCP acting weird - Trash Prefs
    Shane's Stock Answer #44: FCP acting weird or unusual. Just not like is normally should
    If the program was working fine, and now isn't, or just isn't working the way it should, the first things to do are:
    1) Trash your FCP preferences. Download the appropriate version of FCP Rescue at http://www.fcprescue.com and run it.
    http://www.kenstone.net/fcphomepage/trashing_fcpprefs.html
    2) Open the Disk Utility and Repair Permissions.
    3) Shut down for 10 min. Go for a quick walk around the block and get SOME exercise today. Come back, turn on the computer and see how things are.
    4) (optional) Do the Hokey Pokey and turn your self about. Results may vary.
    Shane

  • Photoshop CC 2014 crashes when After Effects is open (ntdll.dll module failure)

    Recently, I upgraded from CC to CC 2014. Once I was satisfied with 2014, I uninstalled CC. Since then, I've been having a major issue where if I try and use Photoshop CC 2014 and After Effects CC 2014 simultaneously, either Photoshop or both will crash.
    The event viewer gives me this:
    Faulting application name: Photoshop.exe, version: 15.2.2.310, time stamp: 0x5480338c
    Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
    Exception code: 0xc0000024
    Fault offset: 0x00000000000cd7e8
    Faulting process id: 0xe58
    Faulting application start time: 0x01d02c8024742b4a
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 6a2ab0d5-9873-11e4-91b7-14dae9d81d5a
    Photoshop generally doesn't give me an error message, but when After Effects crashes, it's almost never the same error message twice, though frequently mentions Dynamic Link in the message.
    I've uninstalled and reinstalled Creative Cloud multiple times, including using the Cleaner tool. I'd really like to avoid having to wipe my hard drive and reinstall my OS, like support immediately told me to do.
    Running Win7 64-bit Ultimate, 32GB RAM, Intel i5-2500k, NVIDIA GeForce 560 Ti. Any help would be greatly appreciated.

    I do not have After effects.  Your CC 2014 seems to be up to date.  Are all Windows Updates installed and did you install the Dec 23 2014 Nvidia driver?
    GeForce Game Ready Driver
    Version
    347.09 - WHQL
    Release Date
    Tue Dec 23, 2014
    Operating System
    Windows 7 64-bit
    Windows 8.1 64-bit
    Windows 8 64-bit
    Windows Vista 64-bit
    Language
    English (US)
    File Size
    293.36 MB

  • Acrobat 9 crashing when applying security

    Acrobat 9 has suddenly started crashing when I try to apply or remove security from a doc. This has only occurred in last few days. I tried to uninstall, to re-install, but cannot uninstall, it just stops. Tried a 'repair' again it crashes Any ideas?

    If your trying to do so through Reader, you need to go into Acrobat to advanced menu and choose Extend Features in Adobe Reader.
    I was able to go in Acrobat 9.3.0 and file out form
    Form is Okay on my screen the logo appears to be scrunched in a Little the Line are jagged as well as the text incated they were not cut down propotionally.

  • Why are my still images Blurry when applying effects?

    I am creating a slideshow video using images with up to 18mp.  The images look wonderful clear and sharp until I try and add video effects to the slide, like zooming in or panning. 
    I am a user of both CS5.5 at work and newly acquired CS6 for home.  I like what I have been able to do, however this makes me very frustrated when everything looks good except for the images with effects.  Should I be applying effects differently?  or what?
    Thanks,
    G

    >Didn't mean to start an argument
    = Little Devil with a Grin !!!
    Stick around for awhile... there is OFTEN a good deal of "healthy discussion" (ie-disagreement) that goes on here
    That discussion brings out a LOT of different experiences (you say X doesn't work... but it works just fine for "me") that sometimes, maybe even often, leads to increased and/or new knowledge for everyone
    Other times, you just need to realize that what works for "me" may, or may not, work for "you" exactly the same way based on your work flow
    Read what everyone offers, try what you can... and make LOTS of notes so, over time, you will develop work practices that work best for you
    Personal example...
    Many people export out of PPro as MPEG2-DVD to then use Encore to author a DVD
    My PERSONAL work flow is to export my AVCHD edits to Widescreen DV AVI to give to Encore... so I may use Encore's Automatic Transcoding setting to make a "best" fit of video length to size (single or dual layer) of DVD
    This is because I just don't care to get into all the details of figuring out the PPro settings when exporting... I let Encore do all the math for me
    That process works just fine for me... other people want to figure out their own math for the PPro export settings
    I say what I do, and why, but I certainly do not TELL anyone else that they MUST do it my way

  • CS5.5 crashes when an effect is dragged

    I have been using Premiere CS5.5.1 without problems until recently.
    When an effect, (eg cross dissolve or fade to black), is dragged directly onto the timeline, Premiere locks up and cannot be started until the system is re-booted.
    If any of the efftects are dragged across the other windows, (eg project box), and then onto the timeline, everything is fine.  How strange is that!
    Has anyone had his happen before, and how do I fix it?  Is there a "configuration" file I can delete to force Premiere to rebuild the project?
    I work with two Philips 190B monitors, and my system is: Hewlett Packard Z600 workstation, 16 gig RAM, 64 bit, 8 processor cores, NVIDIA Quadro 4000 display, DirectX ver 10. 

    I have found a temporary fix to this problem. If the Effects Box is postioned over onto the "main" (left hand) monitor, effects can be dragged straight down onto the timeline without crashing the system.

  • SG 7.1x158 crashes when applying custom look with Premier Dynamic Link

    The sequence opens just fine, and I'm able to create a grade for a selected clip.  However, when I save the custom look and then try to apply it to any other clip, SG crashes.  Odd thing is that I've tried a couple of the example looks and they don't crash.  Crash only occrus when I choose any of the custom looks I've saved. 
    Only workaround I see at this point is to apply the look using Lumetri in Premier, which seems to work just fine.
    Anyone else run into this problem?
    --Ken

    Hi,
    This is a known issue when applying custom looks with masks. We are working in a solution, please keep tuned.
    Thanks,
    Fran

  • IPhoto Crashes When Applying Keywords

    I'm currently having a problem with iPhoto 6.0.4 crashing whenever I apply a keyword to a photo.
    I'd been using iPhoto for about 3 hours today doing some pretty extensive keyword management. Then the thumbnails all turned low res and the application crashed. When it restarted iPhoto told me to rebuild the thumbnail cache, so I did.
    Ever since then iPhoto is crashing when I use keywords. Has anyone else seen this behaviour or have any ideas as to how I might troubleshoot?
    2.3GHz Dual-core PowerPC G5 and MacBook Pro (2.0GHz Intel Core Duo)   Mac OS X (10.4.7)   23" Cinema Display, iSight, iPod nano, 200GB LaCie drive

    Andrew:
    If there are not to many of them, try the following:
    1 - make a very insignificant edit to each of those files so that a modified version is created in the Modified folder.
    2 - export those files, full size, to the desktop.
    3 - in iPhoto delete the files.
    4 - import those modified files from the desktop into iPHoto and try to add a keyword.
    That may do it.

  • Acrobat crashes when applying redaction

    Acrobat Pro 11.0.06 on both Win 7 Pro and Win 8.1, when applying text redactions Acrobat crashes.

    Hi Sparkyola,
    Please share the following information with us -
    Product - Acobat Pro / Acrobat Sandard ?
    Version - Exact version of the product ? (Ex 11.x.x)
    OS -  Win 7/8 , 32 Bit/64 Bit ?
    to help us debug and solve the issue.

  • Captivate 5: Crashes when I open another window?

    I've been working with captivate 3 and 4 for years, and just upgraded to 5.  Usually, when I do my Close Captioning, I open my word document with the "script" and copy and paste the captioning in.  Suddenly, Captivate is crashing on me if I open another window while the captioning window is open, or if Captivate has ANY window open other than the main one. This even happened while I was editing/CCing and I needed to open an email!  Ack!
    Is this a known bug?  Is there anyway I can keep this from happening, short of NOT opening other windows while I'm working on a project?

    In Firefox 4 the cursor is placed automatically at the end of a text area.<br />
    Easiest to go to the top is by using Ctrl+Home

  • CS4 Crashes when copying effects

    Every once in a while, AE CS4 crashes when I attempt to copy one or more effects from a composition. It's unpredictable, it works fine 10-20 times, then crashes. It happens whether I use the keyboard shortcut or the edit menu. It's happened 15 times in the last few days (I'm color grading a feature film), and despite my best efforts, I've found no solution to this rather annoying problem. Fortunately I haven't lost any progress, as it successfully saves during crash, but the long time it takes to reopen the project is seriously slowing down my work, and I have a deadline approaching fast.
    CS4 Master Collection
    Windows 7 Home Edition x64
    12GB ram
    Core i7 980x Extreme
    An error message appears, I think it usually says something about ae.blitpipe being the last thing sent. I've tried it in numerous compatibility modes, some seem to work better than others, but they all eventually crash.
    Let me know what additional information you need to help me work through this problem, it's making my job very frustrating.

    The usual combination is:
    Halsubalance (Pixel Bender)
    HDR Highlight Compression
    Linear_Vignette (Pixel Bender)
    Curves
    Hue/Saturation
    However the crash has also happened when copying just one or a subset of these filters.
    Color space: 16bpc, HDTV (Rec.709)
    I've considered the Animation Preset route, but with the number of scenes/shots in the project and the frequent changes I have to make, it seems like it would quickly become very unwieldy. I may go that route regardless if there is no other option, but I would really like to fix the copy/paste situation.

  • Colour background images changes when applying effect

    Hey,
    I created a page, with a large background image in the back. When applying an effect (like shadow, or transparency) to text above, the colour of the image below changes, it becomes less saturated. This persist even when exporting and viewing in Acrobat Reader.
    Im using InDesign CS3 with Windows XP SP2
    Greets!

    Try changing your transparency blend space to RGB.
    Bob

  • FM 10 Crashing when applying conditional text tag

    Hello everyone.
    For some reason, FM keeps crashing when I try to apply a conditional text tag to a table (entire table). The funny thing is I have been doing this same thing for three months now with no problems before today, even have two tables in the same document with different tags applied to them and they are working fine.  But when I try to add this one, I crash. I have rebooted my computer and made sure all my drivers are up to date, but now I'm at a loss.  Any help?
    Thanks.

    Yes, I can apply the tag to the pictures in the document, its only when applying to the table. I am selecting all rows in the table with the mouse and then selecting the tag, clicking the radio button "in" and then clicking the "Apply" button.  It then asks "apply condition tag settings to all rows in table?" I hit "ok" and then it freezes, screen shots provided.
    Pic 1: My project at table causing problems.
    Pic 2: Me selecting the table and choosing to apply tag.
    Pic 3: Me affirming I want to apply the condition to all rows.
    Pic 4: Program stops responding.

Maybe you are looking for

  • See R/3 Quotes and Orders in CRM 7.0 front end

    Hi friends, Assuming if a new CRM system is being setup, and we connect it to backend ECC sytem - Can we see in CRM the already created Quotes and Orders for a given Customer Account in R/3. After the CRM  system is setup, all the customer master acc

  • Leopard Resources Management issue

    I have using Leopard for about a month, I don't know if any other user has same issue with me, here is my problem with my Leopard: - first time boot, my system has over than 1.5GB free memory - I opened an application such as NetBeans, XCODE, ADOBE p

  • Verizon Webmail Security Warning Popup

    Just recenly when I signed out from the Verizon webmail page I recieved the following popup:   After googling to find out some information about this annoying popup, I got some informaion about how to stop this popup, but I had to go to Internet Opti

  • Beats Per Minute Feature

    Hello, Well, I have quite a bit of acquired music through friend's CDs over the years, and when I saw this Beats Per Minute feature on iTunes, I freaked. I normally have to calculate it by myself, but to have a feature that will do this for me, I tho

  • Old programs...want to convert aiff to mp3.  Urgent!

    I have a ibook G4 PC processor OS10.4.11.  I have Garage Band v2.0.2 (50) and iTunes 9.  I made an aiff file tonight that I must convert to mp3 by tomorrow.  I thought I could do it, but it's not looking good.  How do I compress this file to an mp3