Captivate 7 install - error code 15

Any ideas?
Running windows 7 64bit, tried rebooting, disabled AV, etc

I forgot to mention the link you posted didn't work but it gave me the direction I needed to search and find the CC cleaner tool. If anyone else needs it - it can be found here: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

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Hi slawek,
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Here is my logs.
~/Library/Logs/AdobeDownload/DLM_Native.log
03/31/13 14:32:07:105 | [INFO] | | | | | | | 9898 | Successfully registered application with finder /Applications/Utilities/Adobe Application Manager/CCM/Utilities/AdobeApplicationManager(URIHandler).app
03/31/13 14:32:07:118 | [INFO] | | | | | | | 9898 | AAM URI protocol handler registered.
03/31/13 14:32:07:146 | [ERROR] | | | | | | | 9898 | AAM URI: Error in deleting file /Applications/Adobe Application Manager. Error = Error Domain=NSCocoaErrorDomain Code=4 "“Adobe Application Manager” couldn’t be removed." UserInfo=0x643050 {NSUnderlyingError=0x62fa60 "The operation couldn’t be completed. No such file or directory", NSFilePath=/Applications/Adobe Application Manager, NSUserStringVariant=(
Remove
03/31/13 14:32:07:146 | [INFO] | | | | | | | 9898 | AAM URI Handler: Could not get env var DISABLE_CCM_DESKTOPSHORTCUT
03/31/13 14:32:07:153 | [INFO] | | | | | | | 9898 | Adobe Application Manager shortcut created at /Applications/
03/31/13 14:32:09:027 | [INFO] | | | | | | | 9613 | AAM Helper: Closing IPC Channel
03/31/13 14:32:10:689 | [INFO] | | | | | | | 10051 | freeDiskSpace ... 118356746240
03/31/13 14:32:10:694 | [INFO] | | | | | | | 10051 | Update Session is created and key generated is A0FB5974-B110-4ED8-9FEA-A1F8082E671F
03/31/13 14:32:10:700 | [INFO] | | | | | | | 10051 | Product Session is created and key generated is 5277F6AC-037B-4D0E-AFA6-B64CD0AFFF1D
03/31/13 14:32:10:716 | [WARN] | | | | | | | 10051 | Could not initialize CCM config sig file as XML data
03/31/13 14:32:21:416 | [ERROR] | | | | | | | 10051 | Failed to get the pref data from the opm db
03/31/13 14:32:29:271 | [WARN] | A0FB5974-B110-4ED8-9FEA-A1F8082E671F | | | | | | 10057 | Some Error has come during download operation with Error type - -40, and Error Code - 500
03/31/13 14:32:29:272 | [ERROR] | A0FB5974-B110-4ED8-9FEA-A1F8082E671F | | | | | | 10057 | Failed to get the file size for the file (https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/context?producerId=posa&contextKey=50AB75E9514510AC0A490D4D%40AdobeID&authorizationData=%3Cauthorization-data%3E%0A%20%20%3CconsumerAccessToken%3EeyJhbGciOiJSUzI1NiJ9.eyJpZCI6IjdjOGU1OTZkLTVkOTctNDdlMi1hZTAwLTJiM2FkMmM4OTgwNyIsInNjb3BlIjoiQWRvYmVJRCx1cGRhdGVfcHJvZmlsZS5tcmt0UGVybSxvcGVuaWQiLCJhcyI6Imltcy1uYTEiLCJjcmVhdGVkX2F0IjoiMTM2NDcwNzkzOTk4NCIsImV4cGlyZXNfaW4iOiI4NjQwMDAwMCIsInVzZXJfaWQiOiI1MEFCNzVFOTUxNDUxMEFDMEE0OTBENERAQWRvYmVJRCIsImNsaWVudF9pZCI6IjQyNmViOWY5LTk5ODktNDVkZC04YjdjLTFiY2RjOTU3YzhlNSIsInR5cGUiOiJhY2Nlc3NfdG9rZW4ifQ.QcSCZUv8rRQr0TuQTfoYW22rRqZadqpWF-tp9P9sRwfllmA-oRoQoE5pj7TbxXjSs9B-LY4bUPMmUEGAtRCpeeHwo21dWUd0CS0ZoCENTMpcbsoDdYgXiCJpgZI5uGtQ-S5dRVW5OlE_Zy4athxY1ShWY54-SsLTAemBxQO0IvWnUG2XI6T6FnC3HtQhvNxksnovXjhF2AMAGnm10qEaQrk36QyMoF8D7KFlD_YFLg-FBy-1ttlS5FpwgA07wbRVa13qlKA3ChfvlJJtFW0mj6-TBIYF0rZqSYy6UY9cglPveHYcINY6mLMJ2wC3Wk4sEnm0qszlozuwRpwariPt9A%3C%2FconsumerAccessToken%3E%0A%3C%2Fauthorization-data%3E). DLE error status is -2
03/31/13 14:32:29:272 | [WARN] | A0FB5974-B110-4ED8-9FEA-A1F8082E671F | | | | | | 10057 | FileDownload : Failed to cancell the download (it might not be running)
03/31/13 14:32:30:748 | [INFO] | | | | | | | 10051 | UpdaterCoreHelper :: Check for updates returned SUCCESS
03/31/13 14:32:34:984 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:34:990 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:34:998 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:001 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:004 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:008 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:011 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:014 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:017 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:021 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:025 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:028 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:032 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:035 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:038 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:042 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:045 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:049 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:053 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:055 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:058 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:062 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:065 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:069 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:073 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:076 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:35:079 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:079 | [ERROR] | | | | | | | 10051 | getInstalledPayloads : Error in initiating PDB session
03/31/13 14:32:38:089 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:095 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:100 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:105 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:111 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:119 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:125 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:130 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:135 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:141 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:146 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:151 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:157 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:161 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:166 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:172 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:179 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:185 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:191 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:195 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:200 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:208 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:211 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:216 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:223 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:228 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:38:232 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:39:826 | [INFO] | | | | | | | 10051 | Update Session is created and key generated is 826F3685-4245-4F8C-922A-768F3482828F
03/31/13 14:32:39:836 | [ERROR] | | | | | | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 14:32:40:439 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 10491 | The value of ETAG for the file is "c198f1007278ebc7127d808389d79e08:1335651872"
03/31/13 14:32:41:668 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 10491 | The value of ETAG for the file is "6a0f37fd74b4ecb4cb203923e6514f6d:1335651872"
03/31/13 14:32:43:345 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 10491 | The value of ETAG for the file is "60a07ca81067d1adb719696b0cb773cb:1335586442"
03/31/13 14:37:38:793 | [INFO] | | | | | | | 16983 | deployment lock has been acquired.
03/31/13 14:37:42:072 | [ERROR] | | | | | | | 10051 | getInstalledPayloads : Error in initiating PDB session
03/31/13 14:37:42:947 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 10534 | launchDE for session = 826F3685-4245-4F8C-922A-768F3482828F
03/31/13 14:37:42:950 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 17593 | Going to init the IPC channel
03/31/13 14:37:43:065 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 17593 | De has been launched. Listening on the IPC now...
03/31/13 14:37:43:065 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 17593 | IPC has been initialized
03/31/13 14:37:45:575 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 17593 | done packet received from the DE with exit code - 11
03/31/13 16:47:56:274 | [INFO] | | | | | | | 117019 | deployment lock has been acquired.
03/31/13 16:48:01:440 | [ERROR] | | | | | | | 10051 | getInstalledPayloads : Error in initiating PDB session
03/31/13 16:48:01:897 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 117019 | launchDE for session = 826F3685-4245-4F8C-922A-768F3482828F
03/31/13 16:48:01:899 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 117808 | Going to init the IPC channel
03/31/13 16:48:02:005 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 117808 | De has been launched. Listening on the IPC now...
03/31/13 16:48:02:005 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 117808 | IPC has been initialized
03/31/13 16:48:04:513 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 117808 | done packet received from the DE with exit code - 11
03/31/13 16:49:04:035 | [INFO] | | | | | | | 10051 | Trying to unmount the dmg mounted at path - /Volumes/Adobe Photoshop CS6
03/31/13 16:49:04:298 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 118405 | Going to close the session
03/31/13 16:49:06:304 | [INFO] | 826F3685-4245-4F8C-922A-768F3482828F | | | | | | 118405 | All waiting operations finished for this session
03/31/13 16:49:06:587 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:591 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:594 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:596 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:600 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:603 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:606 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:610 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:613 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:616 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:620 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:624 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:627 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:630 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:633 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:637 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:640 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:644 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:647 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:650 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:653 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:657 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:660 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:664 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:667 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:671 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:673 | [ERROR] | | | | | DLMNative | | 10051 | getIfProdInstalledInLang : Error in initiating PDB session
03/31/13 16:49:06:686 | [INFO] | 5277F6AC-037B-4D0E-AFA6-B64CD0AFFF1D | | | | | | 10051 | Going to close the session
03/31/13 16:49:06:687 | [INFO] | 5277F6AC-037B-4D0E-AFA6-B64CD0AFFF1D | | | | | | 10051 | All waiting operations finished for this session
03/31/13 16:49:06:692 | [INFO] | A0FB5974-B110-4ED8-9FEA-A1F8082E671F | | | | | | 10051 | Going to close the session
03/31/13 16:49:06:697 | [INFO] | A0FB5974-B110-4ED8-9FEA-A1F8082E671F | | | | | | 10051 | All waiting operations finished for this session
~/Library/Logs/AdobeDownload/LBS.log
03/31/13 14:31:16:285 | [INFO] | | Download | LBS | LBSApplicationFacade | | | 8541 | ****************Starting LBS workflow*******************
03/31/13 14:31:16:378 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | initializing screen
03/31/13 14:31:16:402 | [INFO] | | Download | LBS | ProductInfo | | | 8766 | Product locale not specified in the product information file
03/31/13 14:31:16:403 | [INFO] | | Download | LBS | ProductInfo | | | 8766 | Product name not specified in the product information file
03/31/13 14:31:16:403 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | Bootstraping Passed
03/31/13 14:31:16:414 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | LBS lock acquired
03/31/13 14:31:16:425 | [INFO] | | Download | LBS | SystemCheck | | | 8766 | System OS Version - major = 10, minor = 8, bugFix = 3
03/31/13 14:31:16:425 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | System requirements check passed
03/31/13 14:31:16:938 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | deployment lock check passed
03/31/13 14:31:16:951 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | AAM not present so downloading is initiatied
03/31/13 14:31:16:962 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | Downloading Adobe Application Manager
03/31/13 14:31:16:981 | [INFO] | | Download | LBS | ETS | | | 8766 | Event Guid generated is: '50F671E1-022F-4CF9-ACFE-A4C4A67D19C9'
03/31/13 14:31:16:985 | [INFO] | | Download | LBS | ETS | | | 8831 | Event with guid '50F671E1-022F-4CF9-ACFE-A4C4A67D19C9' is being sent
03/31/13 14:31:46:404 | [INFO] | | Download | LBS | ETS | | | 8766 | Event Guid generated is: '86726BDB-964A-4714-8DDC-0E1A5BEFEF6D'
03/31/13 14:31:46:411 | [INFO] | | Download | LBS | ETS | | | 8831 | Event with guid '86726BDB-964A-4714-8DDC-0E1A5BEFEF6D' is being sent
03/31/13 14:31:46:419 | [INFO] | | Download | LBS | ETS | | | 8766 | Event Guid generated is: '930B6C8A-1BF7-4EB8-AE20-CAE1C92CF8ED'
03/31/13 14:31:46:419 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | post download deployment lock check passed
03/31/13 14:31:46:419 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | Extracting and installing Adobe Application Manager
03/31/13 14:31:47:537 | [INFO] | | Download | LBS | ETS | | | 8831 | Event with guid '930B6C8A-1BF7-4EB8-AE20-CAE1C92CF8ED' is being sent
03/31/13 14:32:09:039 | [INFO] | | Download | LBS | ETS | | | 8766 | Event Guid generated is: '6E792A2F-F528-41AE-AA55-0F988FFFE723'
03/31/13 14:32:09:044 | [INFO] | | Download | LBS | ETS | | | 8831 | Event with guid '6E792A2F-F528-41AE-AA55-0F988FFFE723' is being sent
03/31/13 14:32:09:050 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | Launching Creative Cloud Client
03/31/13 14:32:09:050 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | Checking whether LBS lauched in Customized Mode
03/31/13 14:32:09:050 | [INFO] | | Download | LBS | LBSWorkflowManager | | | 8766 | LBS launched in Customized Mode as productinfo.xml contains SapCode
03/31/13 14:32:14:096 | [INFO] | | Download | LBS | LBSApplicationFacade | | | 8541 | ****************Closing LBS workflow*******************
~/Library/Logs/AdobeDownload/DLM.log
03/31/13 14:31:16:983 | [INFO] | | | | | | | 8766 | GDE Version is 7.0.0.92 (BuildVersion: 6.0; BuildDate: Fri Jan 18 2013 19:32:46 )
03/31/13 14:32:10:235 | [INFO] | | | | | | | 10051 | GDE Version is 7.0.0.97 (BuildVersion: 6.0; BuildDate: Fri Mar 01 2013 09:49:41 )
03/31/13 14:32:29:748 | [INFO] | | | | | | | 10550 | GDE Version is 7.0.0.97 (BuildVersion: 6.0; BuildDate: Fri Mar 01 2013 09:49:41 )
/Library/Logs/Adobe/Installers/~/Library/Logs/AdobeDownload/LBS.log.gz
https://dl.dropbox.com/u/11890236/Adobe%20Setup%20Error.log.gz
What should I do?

Did you mean '/Library/Application Support/Adobe/caps/pdb.db & caps.db' ?
There is no file like these. Also There is no folder like caps.
Actually I try to
- Download and run the CS6 Cleaner Tool and remove everything CS6 related form ~/Library and /Library
- Reboot
- Reinstall Acrobat X through AAM and install updates
- Reinstall remaining CS6 products
but same result.

Latest update for creative cloud will not install error code 1 HOW TO FIX THIS????

I CAN NOT GET cc UPDATE STALLS AT 43% AND GIVES ((ERROR CODE 1 )) AS THE REASON??????

1) Open Control Panel and Navigate to Control Panel\Programs\Programs and Features .
Under Program and Features list, locate the option : Adobe Creative Cloud and uninstall the same.
2) Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
3) Navigate to C:\Program Files (x86)\Adobe.
Open Adobe folder and if present delete Adobe Creative Cloud folder.
4) Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe.
Open Adobe folder and delete folders named AAMUpdater and OOBE.
5) Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.
https://creative.adobe.com/products/creative-cloud

Windows 7 64bit install error code 2605

Tried repeatedly to install itunes 10.7 on a Windows & 64 bit PC without any success. During install, I get a repeated message saying that the PC is running in safe mode or displays error code 2605. Any help would be great!

Tried repeatedly to install itunes 10.7 on a Windows & 64 bit PC without any success. During install, I get a repeated message saying that the PC is running in safe mode or displays error code 2605. Any help would be great!

Exchange Server 2013 Missing file on ISO install Error Code 1603

Hi all, a mystery needs solving any suggestions much appreciated:
We are trying to install Exchange Server 2013 on Windows 2012 server.
The ISO File being used is: SW_DVD9_Exchange_Svr_2013w_SP1_MultiLang_Std_Ent_MLF_X19-35118
All preparation and requisites in place.
During Stage 2 Copying files, we receive an error code 1603 and installation halts.
The error states:
Installing product F:\exchangeserver.msi failed. Fatal error during installation. Error code is 1603. Last error reported by the MSI package is 'Source file not found: F:\Setup\ServerRoles\ClientAccess\Owa\prem\version\resources\themes\base\0\microsoft.o365.controls.timeline.mouse.css.
Verify that the file exists and that you can access it.'.
We have verified that the Path in the error is correct and exists BUT the file is not present within the 0 folder.
We have downloaded the ISO from our Action Pack resources twice and attempted 4 separate installations.
We have tried both Mailbox/Client Access and Mailbox only installations.
The missing file: microsoft.o365.controls.timeline.mouse.css. Hopefully the only file misisng???
Any ideas anyone, could we source a different ISO or copy of the file or ?????
Many thanks in advance

Had the same issue with Exchange 2013 SP 1 Downloaded as an ISO from the Volume License Center, installing on a new Server 2012R2 STD box. I found the equivalent file in another ISO but discovered it was just an empty CSS file. So the easiest way is to not
bother trying to find the file but: 1) open notepad, 2) set save to "All Files", and 3) save an empty CSS file with that filename then place it in the directory indicated in the path given in the error. (Make sure it saves as
a CSS and not as a TXT.)
I reran the install and it completed without issue.

CC desktop update install error code A12E1

I get a dialogue box advising that creative cloud desktop update is available so I begin download. After I enter password to allow install another dialoge box advises – "Sorry there seems to be a problem with the installation process (Error code A12E1)." This has happened with each of 4 attempts – Any thoughts?

Hi MarkArms123
Please Refer : http://forums.adobe.com/message/5516813
http://forums.adobe.com/message/5582683

Flash Player install -- error code 1041

I'm trying to upgrade my adobe flash player and it keeps giving me an error code of 1041. What is it and how can I fix it?

Hi MagChi0354,
Some process is using the Flash Player and is preventing the uninstall/install of the version you are attempting to install. Please ensure all products that may use the Flash Player (browsers, Instant Messaging clients, and others) are closed and nothing is using Flash Player. Also check Task Manager and ensure Flash Player related processes are not running (they'll have 'FlashPlayer' or 'FlashUtil' in the name).
Maria

Update 13.1 not installing; Error Code: U44M1I210

I receive an error code when I attempt to install this update. Any ideas? TIA
PC Surface Pro 3

Hi,
Please refer to the following forum post:
Error U44M1I210
Thanks,
Shikha

Visual C++ 2008 Redistributables (x64) won't install error code 2381

Hi, i'm trying to install some dev tools but this redistributable package won't install... it keep getting the 2381 error code and i'm trying different ways to install it. I've tried the compatibility mode, and ofc i'm running it as admin always.
I just installed VS Express 2013 for Desktop, but i need the 64 version of this libs so i need to install apart.
I'm under Windows 8.1 Pro Update 1 64 bits. The windows update system is working ok, there's no errors on the updates, everyting is updated ok. I've also run the sfc /scannow, no problems.
I need this to install win64 openssl. Help plz!

1. Most probably the problems stems from missing/wrong framework 3.5x.
2. On the other way C++ redistributable is compatible up to W 7, so the compatibility mode may or need not work for you.
Regards
Milos

Itunes install error codes 2503 and 2502

I have purchased a new PC for Windows and cannot install Itunes. I am getting error codes 2503 and 2502. My music is in the Music / itunes file.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Failed install - error code 2 (CS4)

I had PS CS4 installed and running on a new HP Probook Notebook running Windows 7 Pro. The computer threw some error messages (I don't recall the specifics) and required a restart. Which initiated a system restore. The restore did get me up and running, but PS was missing. I attempted to reinstall and it failed. I've done the following:
1. Multiple attempts to install from CD.
2. System restore to the only date left after the crash (9-1) which was after the date I installed PS.
3. Attempted to remove PS with Windows - does not fully remove, file folders left.
4. Attempted to remove PS with Revo Installer (per HP tech assistance) - removed registry entries, but files persisted on drive.
5. Attempted new install. Program goes through process but finished with errors - indicated "Error Code 2" and nothing else.
6. PS and Bridge now on menu, but I get an error stating "Some of the application components are missing from the Application directory, please reinstall the application."
Which won't work. HP has sent me to Adobe for help. Thoughts?

Chicagodom the use of the system restore feature can often lead to unexpected results/behavior.
I would recommend running the CC Cleaner Tool to attempt to remove your current installation. You can find directions and the download link at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
If you continue to receive installation errors then please review your installation logs for the exact error message. You can find details on how to locate and interpret your installation log files at Troubleshoot installation with install logs | CS3, CS4. You are welcome to post any specific errors you discover to this discussion.

Extensions are not installing: Error code 1

I have just installed Adobe Exchange panel, but can not install any extension. I get this error on Photoshop: “Installation failed with error code: 1. The zxp installer has been copied to your documents folder”. If I try to install from that folder on My Documents, Adobe Extension manager reports "The extension is not valid. Extension won't install” (I'm translating from Spanish).
I have tried "free" and "Creative Cloud suscribers" extensions with no luck, from the Adobe Exchange panel and just by launching the extension packs: nothing works.
My Extension manager version: 6.0.5.9 (Adobe Extension Manager CS6)
OS: Windows 7, 64 bits (service pack 1)

I can't install this extension with my account at present. Please generate log files using the steps below:
1. Open Finder.
2. Navigate to "Applications/Utilities".
3. Double click "Terminal.app" to launch it.
4. In the Terminal window, input the following command (including double quotation mark) then press "return" key.
cd "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS"
5. Input the following command then press "return" key.
sudo touch ExManLog.YES
6. When being prompted, input the password of administrator user then press "return" key. A file named "ExManLog.YES" should have been created in this folder.
7. Try to install extension.
8. After installation failure, exit Extension Manager.
9. Get log files from "/Users/<UserName>/Library/Application Support/Adobe/Extension Manager CS6/". Note that the folder "/Users/<UserName>/Library/" is hidden by default. You can open Finder, press "option" key when click menu item "Go"->"Library" to go into this folder.

Failed to install : error code 1

I cannot get the installer to complete installation. It gets about half way through the down load then gives me an Adobe Installer error box indicating:
We've encountered the following issues:
Creative Cloud desktop failed to install. (Error code: 1)
Any suggestions ?

hi,
Which OS are you using? Do you have any other Adobe software installed on your machine?
regards
deto w

Captivate 7 install - error code 15

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