Captivate 7, serial is not accepted

We recently (~two month ago indeed) purchased Captivate. The serial number provided is not accepted. So, we cannot activate and use the product. Please let me know what info you need from us to assist asap

Hi Alex
Please send me a private message via the forum with the serial number you were provided so I can investigate further.
If you click my name on this post you should see the 'Message' option.
Thanks
Bev

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