Captivate 7 technical issues
What is the support telephone number?
Regards,
Rick Vranesh
Hello Rick,
Here is the support number:
800 833 6687 (IVR Option 2 > 2 > 3 > 6 > 3)
Please use the direct IVR options provided above when calling this number so that you reach us directly.
You can also visit the Captivate support page http://helpx.adobe.com/contact.html?product=captivate
Thanks
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I'm having technical issues with Photoshop CC, it is displaying solid fill layers as transparent, even though they are showing up correctly as solid fill layers in the layers panel.
Does anyone know how to resolve this issue?Thanks for your assistance
This has never happened using Photoshop CS6 Extended on this computer.
Please view screen capture and system information below.
Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 1596 MHz
Built-in memory: 8126 MB
Free memory: 1065 MB
Memory available to Photoshop: 7147 MB
Memory used by Photoshop: 59 %
Image tile size: 1024K
Image cache levels: 6
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Unavailable
OpenGL Version: 3.0
Video Rect Texture Size: 16384
OpenGL Memory: 1024 MB
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Mobility Radeon HD 5650
Display: 1
Display Bounds: top=0, left=0, bottom=900, right=1600
Video Card Number: 1
Video Card: ATI Mobility Radeon HD 5650
Driver Version: 8.771.1.0
Driver Date: 20100909000000.000000-000
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1600 x 900 x 4294967296 colors
Video Card Caption: ATI Mobility Radeon HD 5650
Video Card Memory: 1024 MB
Serial number: 90970270760028904342
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\
Temporary file path: C:\Users\testing\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
D:\, 24.9G, 5.44G free
C:\, 673.4G, 525.4G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\ -
I keep getting the error 306 cannot connect to the iTunes Network when downloading songs on iTunes. I've tried all the troubleshooting steps from the forums and my technical issues are still unresolved. I have Windows 7. Please help!!
iTunes Store loads partially or returns "Error 306" or "Error 10054"
Proxies, parental control settings and software, security or filtering software, or a bad iTunes Store cache can cause this.
To address proxies, Remove Internet Options proxy settings ( http://support.apple.com/kb/TS1490 ) and connect to the Internet without a proxy.
To reset iTunes Store cache:
In iTunes, choose iTunes > Preferences (Mac) or Edit > Preferences (PC).
Click the Advanced tab.
Click the "Reset cache" button.
Click OK and see if the issue is resolved.
Adjust Parental Controls in iTunes:
Open iTunes.
Access iTunes preferences:
On a Mac: From the iTunes menu, choose Preferences.
On a Windows PC: From the Edit menu, choose Preferences.
Click the Parental Controls tab.
Remove restrictions on Parental Controls.
For more information on parental controls or content filtering software, see iTunes 10.5 for Windows: May see performance issues and blank iTunes Store.
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Is there an update to iOS 6? I've been having several technical issues since the upgrade. Uncontrolled zoom of the entire screen, Siri taking 25 seconds to respond and not recognizing names, locking up of the phone. All requiring a reset.
I would restore with backup and if that doesn't fix it try as new
http://support.apple.com/kb/HT4137 -
Hello everybody,
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We are having an issue right now and we need your help.
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In our client enviroment is not installed even the EHP1 level for Basis or Abap and this is necessary for install the version 6.0
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We read that there are many technical issues (like application of notes) installing 4.7 version on a 6.0 system due to technical things like tables structures and plattforms, that installing 6.0 version and run pre EHP4 version
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Is it possible to install the 4.7 version in a 6.0 system having few technical issues after the installation?
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Is it possible to install the 4.7 version in a 6.0 enviroment withou any EHP installed?
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We are looking forward an answer and you are the only that can help us.
<br>
<br>
Below the situation of enviroment regarding the SAP components:
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<br>
SAP_ABA 700 0018 SAPKA70018 Cross-Application Component
SAP_BASIS 700 0018 SAPKB70018 SAP Basis Component
PI_BASIS 2006_1_700 0008 SAPKIPYM08 Basis Plug-In (PI_BASIS) 2006_1_700
ST-PI 2008_1_700 0001 SAPKITLRD1 SAP Solution Tools Plug-In
SAP_BW 700 0020 SAPKW70020 SAP NetWeaver BI 7.0
SAP_AP 700 0015 SAPKNA7015 SAP Application Platform
SAP_APPL 603 0004 SAPKH60304 Logistics and Accounting
SAP_HR 600 0041 SAPKE60041 Human Resources
SAP_HRCAR 600 0041 SAPK-60041INSAPHRCAR Sub component SAP_HRCAR of SAP_HR
SAP_HRCAT 600 0041 SAPK-60041INSAPHRCAT Sub component SAP_HRCAT of SAP_HR
SAP_HRCAU 600 0041 SAPK-60041INSAPHRCAU Sub component SAP_HRCAU of SAP_HR
SAP_HRCBE 600 0041 SAPK-60041INSAPHRCBE Sub component SAP_HRCBE of SAP_HR
SAP_HRCBR 600 0041 SAPK-60041INSAPHRCBR Sub component SAP_HRCBR of SAP_HR
SAP_HRCCA 600 0041 SAPK-60041INSAPHRCCA Sub component SAP_HRCCA of SAP_HR
SAP_HRCCH 600 0041 SAPK-60041INSAPHRCCH Sub component SAP_HRCCH of SAP_HR
SAP_HRCCN 600 0041 SAPK-60041INSAPHRCCN Sub component SAP_HRCCN of SAP_HR
SAP_HRCDE 600 0041 SAPK-60041INSAPHRCDE Sub component SAP_HRCDE of SAP_HR
SAP_HRCDK 600 0041 SAPK-60041INSAPHRCDK Sub component SAP_HRCDK of SAP_HR
SAP_HRCES 600 0041 SAPK-60041INSAPHRCES Sub component SAP_HRCES of SAP_HR
SAP_HRCFI 600 0041 SAPK-60041INSAPHRCFI Sub component SAP_HRCFI of SAP_HR
SAP_HRCFR 600 0041 SAPK-60041INSAPHRCFR Sub component SAP_HRCFR of SAP_HR
SAP_HRCGB 600 0041 SAPK-60041INSAPHRCGB Sub component SAP_HRCGB of SAP_HR
SAP_HRCHK 600 0041 SAPK-60041INSAPHRCHK Sub component SAP_HRCHK of SAP_HR
SAP_HRCID 600 0041 SAPK-60041INSAPHRCID Sub component SAP_HRCID of SAP_HR
SAP_HRCIE 600 0041 SAPK-60041INSAPHRCIE Sub component SAP_HRCIE of SAP_HR
SAP_HRCIN 600 0041 SAPK-60041INSAPHRCIN Sub component SAP_HRCIN of SAP_HR
SAP_HRCIT 600 0041 SAPK-60041INSAPHRCIT Sub component SAP_HRCIT of SAP_HR
SAP_HRCJP 600 0041 SAPK-60041INSAPHRCJP Sub component SAP_HRCJP of SAP_HR
SAP_HRCKR 600 0041 SAPK-60041INSAPHRCKR Sub component SAP_HRCKR of SAP_HR
SAP_HRCMX 600 0041 SAPK-60041INSAPHRCMX Sub component SAP_HRCMX of SAP_HR
SAP_HRCMY 600 0041 SAPK-60041INSAPHRCMY Sub component SAP_HRCMY of SAP_HR
SAP_HRCNL 600 0041 SAPK-60041INSAPHRCNL Sub component SAP_HRCNL of SAP_HR
SAP_HRCNO 600 0041 SAPK-60041INSAPHRCNO Sub component SAP_HRCNO of SAP_HR
SAP_HRCNZ 600 0041 SAPK-60041INSAPHRCNZ Sub component SAP_HRCNZ of SAP_HR
SAP_HRCPH 600 0041 SAPK-60041INSAPHRCPH Sub component SAP_HRCPH of SAP_HR
SAP_HRCPT 600 0041 SAPK-60041INSAPHRCPT Sub component SAP_HRCPT of SAP_HR
SAP_HRCRU 600 0041 SAPK-60041INSAPHRCRU Sub component SAP_HRCRU of SAP_HR
SAP_HRCSE 600 0041 SAPK-60041INSAPHRCSE Sub component SAP_HRCSE of SAP_HR
SAP_HRCSG 600 0041 SAPK-60041INSAPHRCSG Sub component SAP_HRCSG of SAP_HR
SAP_HRCTH 600 0041 SAPK-60041INSAPHRCTH Sub component SAP_HRCTH of SAP_HR
SAP_HRCTW 600 0041 SAPK-60041INSAPHRCTW Sub component SAP_HRCTW of SAP_HR
SAP_HRCUS 600 0041 SAPK-60041INSAPHRCUS Sub component SAP_HRCUS of SAP_HR
SAP_HRCVE 600 0041 SAPK-60041INSAPHRCVE Sub component SAP_HRCVE of SAP_HR
SAP_HRCZA 600 0041 SAPK-60041INSAPHRCZA Sub component SAP_HRCZA of SAP_HR
SAP_HRGXX 600 0041 SAPK-60041INSAPHRGXX Sub component SAP_HRGXX of SAP_HR
SAP_HRRXX 600 0041 SAPK-60041INSAPHRRXX Sub component SAP_HRRXX of SAP_HR
EA-IPPE 400 0015 SAPKGPID15 SAP iPPE
EA-APPL 603 0004 SAPK-60304INEAAPPL SAP Enterprise Extension PLM, SCM, Finan
EA-DFPS 603 0004 SAPK-60304INEADFPS SAP Enterprise Extension Defense Forces
EA-FINSERV 603 0004 SAPK-60304INEAFINSRV SAP Enterprise Extension Financial Servi
EA-GLTRADE 603 0004 SAPK-60304INEAGLTRAD SAP Enterprise Extension Global Trade
EA-HR 603 0015 SAPK-60315INEAHR SAP Enterprise Extension HR
EA-HRCAR 603 0015 SAPK-60315INEAHRCAR Sub component EA-HRCAR of EA-HR
EA-HRCAT 603 0015 SAPK-60315INEAHRCAT Sub component EA-HRCAT of EA-HR
EA-HRCAU 603 0015 SAPK-60315INEAHRCAU Sub component EA-HRCAU of EA-HR
EA-HRCBE 603 0015 SAPK-60315INEAHRCBE Sub component EA-HRCBE of EA-HR
EA-HRCBR 603 0015 SAPK-60315INEAHRCBR Sub component EA-HRCBR of EA-HR
EA-HRCCA 603 0015 SAPK-60315INEAHRCCA Sub component EA-HRCCA of EA-HR
EA-HRCCH 603 0015 SAPK-60315INEAHRCCH Sub component EA-HRCCH of EA-HR
EA-HRCCN 603 0015 SAPK-60315INEAHRCCN Sub component EA-HRCCN of EA-HR
EA-HRCDE 603 0015 SAPK-60315INEAHRCDE Sub component EA-HRCDE of EA-HR
EA-HRCDK 603 0015 SAPK-60315INEAHRCDK Sub component EA-HRCDK of EA-HR
EA-HRCES 603 0015 SAPK-60315INEAHRCES Sub component EA-HRCES of EA-HR
EA-HRCFI 603 0015 SAPK-60315INEAHRCFI Sub component EA-HRCFI of EA-HR
EA-HRCFR 603 0015 SAPK-60315INEAHRCFR Sub component EA-HRCFR of EA-HR
EA-HRCGB 603 0015 SAPK-60315INEAHRCGB Sub component EA-HRCGB of EA-HR
EA-HRCHK 603 0015 SAPK-60315INEAHRCHK Sub component EA-HRCHK of EA-HR
EA-HRCID 603 0015 SAPK-60315INEAHRCID Sub component EA-HRCID of EA-HR
EA-HRCIE 603 0015 SAPK-60315INEAHRCIE Sub component EA-HRCIE of EA-HR
EA-HRCIN 603 0015 SAPK-60315INEAHRCIN Sub component EA-HRCIN of EA-HR
EA-HRCIT 603 0015 SAPK-60315INEAHRCIT Sub component EA-HRCIT of EA-HR
EA-HRCJP 603 0015 SAPK-60315INEAHRCJP Sub component EA-HRCJP of EA-HR
EA-HRCKR 603 0015 SAPK-60315INEAHRCKR Sub component EA-HRCKR of EA-HR
EA-HRCMX 603 0015 SAPK-60315INEAHRCMX Sub component EA-HRCMX of EA-HR
EA-HRCMY 603 0015 SAPK-60315INEAHRCMY Sub component EA-HRCMY of EA-HR
EA-HRCNL 603 0015 SAPK-60315INEAHRCNL Sub component EA-HRCNL of EA-HR
EA-HRCNO 603 0015 SAPK-60315INEAHRCNO Sub component EA-HRCNO of EA-HR
EA-HRCNZ 603 0015 SAPK-60315INEAHRCNZ Sub component EA-HRCNZ of EA-HR
EA-HRCPH 603 0015 SAPK-60315INEAHRCPH Sub component EA-HRCPH of EA-HR
EA-HRCPT 603 0015 SAPK-60315INEAHRCPT Sub component EA-HRCPT of EA-HR
EA-HRCRU 603 0015 SAPK-60315INEAHRCRU Sub component EA-HRCRU of EA-HR
EA-HRCSE 603 0015 SAPK-60315INEAHRCSE Sub component EA-HRCSE of EA-HR
EA-HRCSG 603 0015 SAPK-60315INEAHRCSG Sub component EA-HRCSG of EA-HR
EA-HRCTH 603 0015 SAPK-60315INEAHRCTH Sub component EA-HRCTH of EA-HR
EA-HRCTW 603 0015 SAPK-60315INEAHRCTW Sub component EA-HRCTW of EA-HR
EA-HRCUS 603 0015 SAPK-60315INEAHRCUS Sub component EA-HRCUS of EA-HR
EA-HRCVE 603 0015 SAPK-60315INEAHRCVE Sub component EA-HRCVE of EA-HR
EA-HRCZA 603 0015 SAPK-60315INEAHRCZA Sub component EA-HRCZA of EA-HR
EA-HRGXX 603 0015 SAPK-60315INEAHRGXX Sub component EA-HRGXX of EA-HR
EA-HRRXX 603 0015 SAPK-60315INEAHRRXX Sub component EA-HRRXX of EA-HR
EA-PS 603 0004 SAPK-60304INEAPS SAP Enterprise Extension Public Services
EA-RETAIL 603 0004 SAPK-60304INEARETAIL SAP Enterprise Extension Retail
FINBASIS 603 0004 SAPK-60304INFINBASIS FINBASIS 603
CPRXRPM 450_700 0006 SAPK-45006INCPRXRPM SAP xRPM/cProjects/cFolders 4.50 (ABAP)
ECC-DIMP 603 0004 SAPK-60304INECCDIMP DIMP
ECC-SE 603 0000 - ESA FAST TRACK (ERP) 2005
ERECRUIT 603 0004 SAPK-60304INERECRUIT ERECRUIT 603
FI-CA 603 0004 SAPK-60304INFICA FI-CA
FI-CAX 603 0004 SAPK-60304INFICAX FI-CA Extended
INSURANCE 603 0004 SAPK-60304ININSURANC SAP Insurance
IS-CWM 603 0004 SAPK-60304INISCWM Industry Solution Catch Weight Managemen
IS-H 603 0006 SAPK-60306INISH SAP Healthcare
IS-M 603 0004 SAPK-60304INISM SAP MEDIA
IS-OIL 603 0004 SAPK-60304INISOIL IS-OIL
IS-PS-CA 603 0004 SAPK-60304INISPSCA IS-PUBLIC SECTOR CONTRACT ACCOUNTING
IS-UT 603 0004 SAPK-60304INISUT SAP Utilities/Telecommunication
LSOFE 603 0004 SAPK-60304INLSOFE LSOFE
SEM-BW 603 0004 SAPK-60304INSEMBW SEM-BW 603
SLL-NFE 100 0008 SAPK-10008INSLLNFE xNFE 1.0
ST-A/PI 01L_ECC600 0000 - Application Servicetools for ECC 600
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Hope you can help us!!
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<br>
Best Regards,
<br>
<br>
Marcelo Oliveira
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Edited by: marcelojesus on Apr 21, 2010 1:05 AM
Edited by: marcelojesus on Apr 21, 2010 1:06 AM
Edited by: marcelojesus on Apr 21, 2010 1:07 AM
Edited by: marcelojesus on Apr 21, 2010 1:10 AMHi Marcelo,
Your particular configuration is not supported by our product out of the box - we require a unicode system.
What you can do is try out the installation using a transport that holds our RFCs, or alternatively, use an older install such as STVN 1.1 Orgchart, which does not require Ehp 4 specific items or Nakisa's ABAP add-On.
What applications are you installing?
Thanks -
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here.
Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:
Xfinity TV: Basic Troubleshooting
Find and Troubleshoot Error Codes
Thank you in advance for posting!Like many new X1 customers, you are having signal problems. What worked for the older legacy boxes doesn't always work with X1. X1 needs clean and stable signal both incoming and outgoing.
Call in to Comcast and get a service visit set up to have your signals looked at...
lobsta wrote:
Hello, my problemstilingno picture at times, reset fixesreset 3-5 times a day due to freezingslow response to remote- up to 10 second delay or nothing, again resetunable to fast forwaRD at times on dvrfgast forwaRD won't srtop reset helpsneds reboot 3-5 times dailyruns erratically like a overloaded computer from 1991These probs maKE my x1 give me second thoughts about the infrastructure supporting it,phone caLLS on hold till I get tired and hang upCurrently unsatisfactory in it's delivering on the hype.thaNK YOU -
This is disappointing. The app was fine and streaming happily to my Apple TV during the match build up, but about 1 minute into the game it suddenly stops, and trying to log back in to the app causes a "Cannot connect to BT Sport. Sorry we are having some temporary technical issues. Please try again later. (ID004)" error.
Same error on another apple device.
Have the servers gone down, or are too many people trying to watch?
Not a great start. I wonder if it will come back online before half-time?Yep, after signing up last night and testing the online player successfully earlier, it comes to the game now and all I am getting is either an error message or I am just being 'logged out' and bombed back to a log in screen again!
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Captivate 6 rendering issues when publishing flash only
Hello,
I wanted to ask if anybody else is experiencing the same issue as I am experiencing when I publish my captivate 6 projects:
Issue:
Project consists of 46 slides. No advanced actions. Multiple rollover images and text captions are on several slides. software capture
When publishing to a USB or my desktop then previewing I get rendering issues and these vary from parts of the software that I am capturing not appearing at all to my master slide templates disappearing. Whenever this happens I try publishing to flash 10 and ctick the force republish of all slides - sometimes this fixes the problem sometimes it does not. So I try publishing to flash 9 force republish of all slides sometimes this fixes the problem sometimes it does not. It is just so hit and miss I have to publish 4 to 5 times before I finally am successful. So of course this is extremely frustrating when I have to make changes to the project and republish.
Also notice that viewing in web browser has the same issue.
Think I am going to have to go back to captivate 5.5, which is such a shame as I really love some of the new features in 6.
Does anybody have any ideas as to why this may be happening?
I have attached two screen dumps - one where the screen is rendered poorly and the other where I have crossed all of my fingers and toes and republished and the screen has been rendered correctly:
Thanks
AliHello Sankaram,
I am experiencing the same problem as Ali, where my master slide randomly disappears in my published project. I tried the options you listed above. I also deselected "Use Master Slide Background" and "Project Background" on each slide.
Also, I have a button on each slide (next button to move through the slides) and sometimes disappears as well. However, I can still click in that region where it should be visible, and it will progress to the next slide.
Any suggestions?
Thanks,
Jackie -
Is it possible to have a technical issue addressed...
For several years I have suffered with intermittent problems with my family's BT SMTP Mail services. Similar to another recent post, my SMTP mail is blocked on password/ID grounds even though I know the Password and ID are correct (they work on Webmail and I have made no changes to my PC, iPad or iPhone) Sometimes I can access via WiFi only, and sometimes access via 3G only - it varies, but the problem seems to be that the access is blocked because it appears to be coming from a novel route.
The support from BT is laughable - ranging from "we only support Webmail", "If Webmail works then the whole BT system is perfect so go away" to suggestions to change various port settings, none of which succeed permanently.
There is a problem with BT's SMTP service but they don't want to see it, and don't want to help. Does anyone know if it ever possible to get BT to look seriously a technical issue ?For this problem BT in general do not give proper support.
I copy below my post on another thread.
There are several reasons why you get password rejected messages however based on the information you have supplied I have the following observations and advice.
1. The failure message incorrect in that your username and password is likely to be correct but is being rejected for another reason.
2. The most likely cause is some form of timeout.
3. Providing you have a reasonably fast connection the timeout is likely to be because your account is being accessed by two or more of your devices at the same time.
4. To stop this happening you need to do the following.
a) Do not use webmail unless you have to.
b) If you do you use webmail make sure that you sign out when finished.
c) Make sure that all your devices do not check for emails automatically but require manual intervention.
d) Use POP instead of IMAP in email clients.
e) Make sure smartphones and tablets have Email accounts Push "off "and Fetch data "manually".
5. If you have done all of the above and still get a failure then logging in and out of webmail will usually clear the problem. YOU DO NOT NEED TO CHANGE YOUR PASSWORD. -
Is it a technical issue?
Adobe recently I wanted to download the tutorial files for aftereffect cc from (https://helpx.adobe.com/creative-cloud/learn/start/aftereffects.html) but unfortunately the file which i got from the side (that have to be tutorial files) contained a movie and readme txt but not the lesson files i think there is technical issue.... what should i do to get the files....
You will probably get better help in After Effects
This Cloud forum is not about using individual programs
This Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll -
Technical Issues Message When Trying To Submit My Podcast Feed
I have been trying to submit my podcast feed to the itunes store since monday and every time I get a message saying there is a technical issue and please try again later.
I sent an email off to apple to find out about this and options offered in the reply haven't worked either! I have had the podcast on itunes before but the site I was hosting it at back in the day (Mevio) decided to remove everything on its site, hence my original feed sat doing nothing and was then removed from the iTunes store, I have recently found a site that offered everything I was looking for (Podcasts.com) and signed up.
I posted my first show on Monday but now I have the issue of iTunes constantly telling me there is a Technical Issue and to try again later which I have repeatedly.
I even tried running my feed through feedburner and still nothing, I have changed the title of both the podcast and the show name like was suggested in the email from apple and still it wouldn't take. Its starting to get on my nerves now since I want to get my podcast back on iTunes.
Can anyone offer up any advice or suggestions on how I can sort this out!?The feed can be successfully subscribed to manually in iTunes. There are a few minor issues with the feed which I wouldn't have expected to cause a problem, but the Store can be more touchy than the application.
You should have this as the first line in your feed:
<?xml version="1.0" encoding="UTF-8"?>
You have far too many words in the 'keywords' tag in your episode - the maximum is twelve.
Your 'itunes:duration' tag reads
<itunes:duration>81</itunes:duration>
which is meaningless, though the Store might read it as 81 seconds and play only that amount of your episode. It should have the duration in the format hh:mm:ss, e.g. 0:26:42
I wouldn't have expected any of these to be fatal, though you should address them. It may be that you've hit a glitch in the Store - it's been known - so when you've corrected the errors try again. -
We encountered a technical issue. Please try again.
I currently use Firefox 8.0.1 and Aol mail. I have Windows XP SP3. When I try to open my email I get this message: "We encountered a technical issue. Please try again." After continually trying, after awhile it does open. I don't have this problem on IE.
You may need to clear the AOL cookies as well.
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies" -
I've found two technical issues with the HD-DVR.
1) If you click "INFO" while watching an On Demand selection, it will give you an info bar. Pressing info again (as you do when watching TV), will cause the DVR to Reboot and your On Demand selection will not appear in the "Recently Viewed", leaving you no choice but to re=order and fast forward to find your place.
2) If you are recording a selection and also viewing that selection on the recorder and then a second selection starts recording, the current program will skip to "live" and you will be unable to view the material you previously recorded.
On a personal note, has anyone found a less helpful technical support system than that employed by Verizon? The auto response is useless and the time required to speak to a representative is unbelievable!
Old BillThis is not just a Verizon issue. All providers of the DVR and external drive combination have had to encode them to work together as a pair because of the copyright laws. Those laws were written before the evolution of cloud storage, and I suspect that the laws will be amended to allow providers to wed the equipment to a person's account rather than a piece of equipment. When I was with DISH, they had the same limitation, and you had to pay $40 for the privilege of marrying the hard drive to the DVR ( I guess that was for the marriage license). Providers will develope this capability at different paces, some quicker than others.
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Captivate 5 Installation Issues - Exit Code 7
I have been trying to install Captivate 5 in Windows Vista SP1 32-bit and have been getting the following message:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 27 error(s), 30 warning(s)
WARNING: The payload with AdobeCode: {8E355243-1A34-4EE8-A743-C166E68CF5C0} has recommended dependency on:
WARNING: Family: Adobe Web Suite CS5
WARNING: ProductName: Adobe Media Encoder CS5 X64
WARNING: MinVersion: 0.0.0.0
WARNING: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
WARNING: Removing this payload from the dependency list.
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: MsiConfigureProductEx failed with error: 1601
ERROR: The following payload errors were found during install:
ERROR: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: - Microsoft_VC90_ATL_x86: Install failed
ERROR: - Microsoft_VC90_CRT_x86: Install failed
ERROR: - Microsoft_VC80_ATL_x86: Install failed
ERROR: - Adobe Player for Embedding: Install failed
ERROR: - AdobeHelp: Install failed
ERROR: - Microsoft_VC90_MFC_x86: Install failed
ERROR: - Adobe Media Encoder CS5: Install failed
ERROR: - Suite Shared Configuration CS5: Install failed
ERROR: - Adobe Linguistics CS5: Install failed
ERROR: - AdobeTypeSupport CS5: Install failed
ERROR: - Adobe CSXS Extensions CS5: Install failed
ERROR: - Adobe Captivate: Failed due to Language Pack installation failure
ERROR: - Adobe Captivate Quiz Results Analyzer: Install failed
ERROR: - Microsoft_VC80_CRT_x86: Install failed
ERROR: - DynamiclinkSupport: Install failed
ERROR: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: - HIL Help Search: Install failed
ERROR: - Required Common Fonts Installation: Install failed
ERROR: - Microsoft_VC80_MFC_x86: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR: - Recommended Common Fonts Installation: Install failed
ERROR: - Adobe Captivate Reviewer: Install failed
ERROR: - AdobeJRE: Install failed
ERROR: - Adobe Captivate_AdobeCaptivate5en_USLanguagePack: Install failed
I have tried all of the suggestions in this forum as well as the Adobe Support Advisor with no success. I just spent 45 minutes on hold with Adobe Technical Support only to get disconnected. Any suggestions?Hi there,
In order to nail down the actual root cause of the issue, we would require the installation log files. You can find them at: <root>:\Program Files\Common Files\Adobe\Installers.
Please send us the appropriate log files. You can zip the .log file in a folder -> upload on acrobat.com ( its free) and then share the link with us.
-Manish
blogs.adobe.com/captivate -
Captivate 8 resolution issues - devil in the details
I want to get good resolution with imported power point, and also video demo screen capture. My priority is on the video demo, because I am capturing a fairly busy screen with much text and graphics, and the __ text may be rather small ___ . The issue is that with any scaling, even 10 %, some fonts will appear off and chopped. My target resolution is 1024x768( I defined this at project creation). when i captured, i had captivate size my window to the red 1024x768 box. But the resolution is NOT as good as I expected. I wonder - does the button window (stop, skip, etc.) that gets added at the bottom of the window screen things up ? In other words, if the vertical resolution including these buttons is 768, then the content window may be something closer to 700. This would explain the odd effects. Adobe must have this all figured out already in best practices. need to have the captured video look the same as the original- there is no technical reason why this is not possible.
thank you!Thanks for the thoughtful suggestion. I carried out an experiment using your method, and I didn;t see too much difference in the captured video quality for the text. It might be better, its not obvious to me. master project is 1024x768. I made the video capture project 1600x1200 to match my 2nd screen monitor resolution. I see there is some odd behavior with the red rectangle that appears for capture; this seems to be a bug for 2 screen operation. In any case, I ignored the 'snap to application' so it didn't matter.
I also see that the effects are really in a few categories: scaling, image compression, and dynamic range. I have left the compression options at default, but i experiemented with 32 bits instead of 16 bits. This gives marginally better text contrast and clearer icons.
Since capturing a screen session with text and icons is not an unusaly requirement, it would be great if there are guidelines for 1:1 scaling. They must exist, but in the meantime I'll keep experimenting. Next I'll have to try some more detailed graphical items, and also manual zoom and pan.
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