Captivate 7- The Closed Captioning does not display on the screen

I am using Captivate 7 and I am concerned about the issue that the Closed Captioning, which is placed on the flash page and is supposed to display the introduction of our product with the caption, does not show up on the screen. It is confusing that the text of Closed Captioning shows normally on some of the computers in our company but fails to display on the others, no matter on IE 8 or 10. Due to the company policy and the product nature I won’t be able to make a snapshot. We have spent some time on this problem but failed to fix it. I am desperately looking forward to some solutions here. Thanks for any suggestion.
     The environment:
     Windows 7 Sp1
     Captivate 7
     IE 8 and IE 10
Regards,
Bill

Try clearing out your project cache (Preferences > General > Clear Cache) then republish using the option to Force Republish All Slides.
If that doesn't resolve the issue, you may be seeing the early stages of project file corruption. Check the suggestions in this post about troubleshooting issues where you may need to copy all slides to a new blank project shell to try and strip out corruption:
http://www.infosemantics.com.au/adobe-captivate-troubleshooting/basic-troubleshooting-tech niques

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