Captivate 7 Trial - problem installing

I downloaded the trial which resulted in a file called 'Captivate_7_LS21.dmg.part'.  When I tried to install (by double clicking) I got an errors message saying 'disk image not recognised'.  I'm working on MAC OSX 10.8.4.
Suggestion to fix would be appreciated.
Thanks
Ann

Hi
Thanks for your answer.  I have tried downloading again and get this message
"The Akamai Download Manager has encountered a fatal error.  Content invalid."
The link to download the file directly does not work - it does not act as a link.
I have brieflyl looked at the trouble shooting headings and none seem to fit this situation.
Ann

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  • Problem Installing Trial of Photoshop CS5 extended edition

    I have been trying to install cs5 extended from the adobe website.
    people keep telling me that my problem is my computer doesn't meet the system requirements but I have checked them and it does.
    Also my sister has the exact same computer and she had no problem installing it.
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    Could someone help me please, I'm buying photoshop through my school soon but I don't get it for a few more weeks and I have an photography assesment due in a week.
    --------------------------------------------Summary--------------------------------------- -------------
    ERROR: Set payload canceled status
    ERROR: Payload {02731921-5711-4E7A-A898-D6BCF0F2A1CD} has an action "repair" but no resultState
    ERROR: Payload {033E378E-6AD3-4AD5-BDEB-CBD69B31046C} has an action "install" but no resultState
    ERROR: Payload {03B6AF5B-A024-43DE-8DD2-8FB7B6A4149A} has an action "install" but no resultState
    ERROR: Payload {08D2E121-7F6A-43EB-97FD-629B44903403} has an action "repair" but no resultState
    ERROR: Payload {0A6FC585-E761-4776-A4F3-BDA1E4FE1B7A} has an action "install" but no resultState
    ERROR: Payload {0D067D13-C3D7-4EA6-B346-740CD91FD547} has an action "install" but no resultState
    ERROR: Payload {0F3647F8-E51D-4FCC-8862-9A8D0C5ACF25} has an action "install" but no resultState
    ERROR: Payload {15FEDA5F-141C-4127-8D7E-B962D1742728} has an action "repair" but no resultState
    ERROR: Payload {1D830E80-28A4-11DF-A025-0024E8692489} has an action "install" but no resultState
    ERROR: Payload {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} has an action "install" but no resultState
    ERROR: Payload {2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} has an action "repair" but no resultState
    ERROR: Payload {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} has an action "install" but no resultState
    ERROR: Payload {39CB2E53-5326-4939-8B5A-0402C6EFBFE3} has an action "install" but no resultState
    ERROR: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} has an action "repair" but no resultState
    ERROR: Payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} has an action "repair" but no resultState
    ERROR: Payload {4438C826-1FD0-4D04-A70B-24FE1580AB21} has an action "install" but no resultState
    ERROR: Payload {54F4466A-091A-46DA-B697-43D55CEF9DF6} has an action "install" but no resultState
    ERROR: Payload {56540320-C921-1029-83D9-FE864D1FC1DF} has an action "install" but no resultState
    ERROR: Payload {635FED5B-2C6D-49BE-87E6-7A6FCD22BC5A} has an action "install" but no resultState
    ERROR: Payload {6B485102-4593-43F6-BA45-F14D690B0C64} has an action "install" but no resultState
    ERROR: Payload {6C7D437A-D2E9-4FE9-A4D9-A6329860835C} has an action "install" but no resultState
    ERROR: Payload {6D96660C-1444-410E-9A84-681C0AFB8937} has an action "install" but no resultState
    ERROR: Payload {6E505C8F-2896-11DF-9B64-0013724DD917} has an action "install" but no resultState
    ERROR: Payload {6F3A624B-1B72-4081-96E8-23261F389C5C} has an action "install" but no resultState
    ERROR: Payload {73A4DC5E-226E-42BA-8ECA-2822592AC044} has an action "install" but no resultState
    ERROR: Payload {78A53622-CDBA-49D1-A3D0-D563FB398D0C} has an action "install" but no resultState
    ERROR: Payload {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E} has an action "install" but no resultState
    ERROR: Payload {87AFDFF2-D852-4B1F-ABFB-0EAFA5A39B7B} has an action "install" but no resultState
    ERROR: Payload {8CCA90E1-F5BA-456F-84BF-AD5FB2CCE13F} has an action "install" but no resultState
    ERROR: Payload {925ED7E4-E1B6-4544-8141-1C98A18D2E2E} has an action "install" but no resultState
    ERROR: Payload {AE9B837F-D135-42FC-BE03-33545B5DCBDC} has an action "install" but no resultState
    ERROR: Payload {B60B8713-F828-44F9-BEEE-7596F814E540} has an action "install" but no resultState
    ERROR: Payload {BAE5212B-6651-4AD8-B26A-1B284D2665C6} has an action "install" but no resultState
    ERROR: Payload {BD0D6363-E961-410F-8BF4-ECD8795F3923} has an action "install" but no resultState
    ERROR: Payload {BEC5B482-32A1-43E0-B7F7-9BF9592A1069} has an action "install" but no resultState
    ERROR: Payload {CBDD7465-CE11-4A58-9497-C370B65923F1} has an action "install" but no resultState
    ERROR: Payload {CFA46C39-C539-4BE9-9364-495003C714AD} has an action "repair" but no resultState
    ERROR: Payload {D1A19B02-817E-4296-A45B-07853FD74D57} has an action "repair" but no resultState
    ERROR: Payload {D31D91FE-F0E8-4DF1-812C-9400BE92A386} has an action "install" but no resultState
    ERROR: Payload {D92BBB52-82FF-42ED-8A3C-4E062F944AB7} has an action "repair" but no resultState
    ERROR: Payload {E39A5ABD-516B-46F9-A042-694BBA6A4E08} has an action "install" but no resultState
    ERROR: Payload {E4E188D2-27D5-4E4C-92CE-87F9D24AD2F6} has an action "install" but no resultState
    ERROR: Payload {E5DD149F-8370-48F9-A32C-2E3DC776CFFB} has an action "repair" but no resultState
    ERROR: Payload {E995AC53-954A-48D2-A861-613B8D42A9BE} has an action "install" but no resultState
    ERROR: Payload {F6FA54C9-3E8F-4416-905C-DA5398DF9640} has an action "install" but no resultState
    ERROR: The following payload errors were found during install:
    ERROR:  - Microsoft_VC80_CRT_x86: User canceled installation
    ERROR: User cancelled the operation

    people keep telling me that my problem is my computer doesn't meet the system requirements but I have checked them and it does.
    Perhaps it doesn't, after all? I'm sorry to say so, but just saying that your computer meets the specs when we don't know what they exactly are is not useful in any way. Please provide the full specs and hardware details.
    ERROR:  - Microsoft_VC80_CRT_x86: User canceled installation
    Why does this happen? Do you really cancel the installation or is this a potential external issue? If the Microsoft installer is cancelling itself (it is a separate pop-up panel in teh main install), then this would be further indication that something is wrong with your computer in the first place and it doesn't qualify...
    Mylenium

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