Captivate 8 changed video import...

I had Captivate 7 loaded on my computer and video import was working fine. i.e. when I would load a mp4 video it would import and load to a single slide or multiple slide without issue. After loading Captivate 8 this function is now broken and loading a video brings up a dialog box to use media encoder to turn all videos into flv? Then the flv won't load either... I can't think of anything else that could have caused this other than me loading Captivate 8 at the same time as my Captivate 7 was installed. Very disturbing as I need to wrap a bunch of videos in Captivate and add a quiz at the end. I loaded Captivate 7 onto my old Laptop (to test) and it works fine as it did on my main computer before I loaded Captivate 8.
Adobe... support maybe?
Really needs to be a support option for people if they expect us to pay monthly for software now. I'd be glad to pay for real support i.e. not a call to (...country) and a person looking at a FAQ on a computer.

I have certainly had issues with Captivate, along with every other piece of software I have used. I have just started experimenting with responsive projects and find that they do not work as advertised so will not be using them until they do.
I have found Adobe open to feedback and some of the important problems (relevant to my requirements) in CP7 have been fixed in CP8. I have had some solutions from Adobe but other occasions bugs have been acknowledged.
If nobody else has had the same problem I would recommend a clean install of CP8, perhaps on another PC. You could also try using a virtual machine and install on that.
Hopefully someone else with experience of this will respond to help you further. As I said before I have had live help from Adobe so you should be able to obtain the same.

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package
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Attachments:
mainwindow.cpp ‏5 KB

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Hello,
I hope you can help me. I'm creating a player that constantly displays a playlist of videos. After some time the system seems to go in deadlock changing video. The problem I have encountered is with the release of JavaFX 1.2, JavaFX 1.3 and JavaFX 1.3.1. The code I used is as follows:
package fx.classes;
import javafx.scene.Scene;
import javafx.scene.media.MediaPlayer;
import javafx.scene.media.Media;
import javafx.scene.media.MediaView;
import javafx.scene.media.MediaError;
import javafx.stage.Stage;
import java.lang.System;
import java.lang.Thread;
import javafx.scene.control.Button;
import javafx.scene.control.Tooltip;
var source = "C:/Progetti/OBA/workspaces/apps/Dove6FXVideo/res/video/content/cartoon.mp4";
var source2 = "C:/Progetti/OBA/workspaces/apps/Dove6FXVideo/res/video/content/spot30.mp4";
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//var source2 = "C:/Movie/test/test2.avi";
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var md: Media = Media {
source: source
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function (e: MediaError) {
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print( mediaPlayer.status );
media: md
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MediaView {
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//y: 10
//fitWidth: 400
//fitHeight: 300
//fitHeight: bind height
//fitWidth: bind width
preserveRatio: true
mediaPlayer: bind mediaPlayer
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Message was edited by: gssimpso

Copying my PPT slides into a new file and importing the new file into Captivate worked! Thank you SO much!
-----Original Message-----
From: [mailto:[email protected]]
Sent: Thursday, May 12, 2011 10:20 AM
Subject: [Import/Export] Captivate 5 Won't Import My Font From PPT
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