Captivate 8 corrupting files

Is anyone else having issues with Captivate 8 corrupting files? This is absolutely ridiculous! Come on Adobe get your act together. Version 8 of the software and we are still having to deal with file corruptions!! Instead of worrying so much about the user interface why don't you ensure that the product actually works correctly?

Lianeng & RodWard,
Lianeng - I was wondering if your company/organization was using Shared Actions?
RodWard, Could Shared Actions be the cause/root of this problem. I ask because we have two teams developing in Captivate 8. The one team is experiencing the growing and worsening Run Time Errors; however, I have a demo file that I've used Advanced Actions, but no Shared Actions and have yet to experience this Run Time Error with that file. It is the only difference I can think of at this time, so am just wondering if this could be the cause and if not using Shared Actions could eliminate this "bug" until Adobe could resolve the issue?? Then again, maybe this has already been considered and ruled out. Just wondering if Adobe can provide any additional data about the Run Time Error - knowns and unknowns that would perhaps allow others to assist with diagnosing and not developing the problem to begin with when creating course materials. Thanks!

Similar Messages

Repair a Captivate corrupt file

Hello
I work with Captivate V5
I can't open my Captivate project.
He told me that my file is damaged.
I have no backup file.
How can I do?
HELP ME PLEASE....
Thanks

Take a look at this blog article: http://blogs.adobe.com/captivate/2010/09/recovering-the-project.html
It explains how to recover a corrupted project file from the Captivate Cache.

Captivate corrupt file

I made a few small edits this morning to a large file I have
been working on for two weeks now and after I saved, restarted my
computer and tried to reopen the file it is now promting me to
overwrite the file or save as before it opens. Doesn't matter what
option i choose it tells me the file is corrupt. I'm really upset
about this. I have done some forum searching and I have tried to
import my main file into a new blank project and i get the same
error. I have reinstalled captivate (btw i'm using version 2) and i
still get the error. Does anyone have any other sugestions to help
me solve my problem or am I just SOL? Thank you in advance for any
solution right or wrong!

Hello,
Did you originally create the movie in Captivate 1? If so, I
would try to open it in there. The only time I get the
Overwrite\Save As prompt is when I try to open a file I created in
Captivate 1 in Captivate 2. Another thing I would try is opening it
on another machine. I've seen instances where the file would simply
not open on my machine, but did on another colleague's. If this is
the case get them to copy the project into another captivate file,
save it and give it back to you. Like I said, I have seen that work
before, but I can't explain why it happens

Captivate 2 files corrupt in Captivate 3

A client is reporting that opening Captivate 2 files in
Captivate 3 corrupts them. They are reporting they become unusable.
Has enyone else seen this?
- A

Julian,
This is due to a bug in the parameters attached to the bullet settings - if you look on the Text Inspector, Bullet tab - you'll likely see the Text Indent value at the bottom is showing up as "NaN" (not a number). If you set that to zero (or any numeric value), it should revert to a more familiar state. At this stage it looks like this effects any theme/presentation that's Keynote 1.x compatible.
Might not hurt to send a bug report via the feedback page so there's more than just a few of us pointing it out.
-jb
Mac OS X (10.4.3)

Corrupt Captivate 2 File

Is there any way to recover a corrupt Captivate 2 file? Could
renaming the file via file manager have caused the corruption?
Luckily the file was a test demo so it is not a huge loss,
but I would like to avoid this in the future if possible.
Thanks!

Hi chiasurf and welcome to our community
Where is this project? Is it on a LAN? If so, this is likely
the cause of the issue. You should always work with projects on
your local C drive, never on a LAN. Place them there for backup but
always work locally.
Cheers... Rick

Captivate 5 files keep getting corrupted

Our entire office all got Windows 7 (64 bit) and a lot of coworkers' Captivate 5 files are getting the same error message: the file is unable to open, the file is damage, hard disk not having space, etc.
Are we doing something wrong? If so, how we do correct that?
Or is there some compatibility issue between CP5 and Windows 7??

The Captivate version number is shown at Help > About Adobe Captivate. But you have to be quick because it's right at the top and the list of credits start's scrolling immediately. Annoys the heck out of me.
Having Admin rights to your PC is not the same as Run As Administrator on an app. It's one of the (many) changes to the Vista and Win7 OSs intended to prevent malicious software from gainin a foothold.
If you're in a corporate IT environment chances are you don't have admin rights to your PC because that prevents people from willy nilly installing apps on their own workstations. However, a good IT Support dude (who usually all DO have admin rights to everyone's computer) can usually configure the security privileges for a particular application to give you admin rights to it.
In the case of Captivate 5x and Win7, the app MUST be set up to Run As Administrator. Otherwise some things just don't work.

Issues Opening An Existing Captivate 7 File

I'm having issues opening an existing Captivate 7 file, I had worked on this file this morning it opened properly, saved it and then opened again and a pop-up window appeared. I have attached a snapshot of this message. I had tried to open other files and the other files opened no problem.
Please let me know what the next steps are.
Thank you for your help.
J

It seems like your project has gone corrupt. You may try to recover your project by using the steps mentioned in the blog linked below.
http://blogs.adobe.com/captivate/2010/09/recovering-the-project.html
Regards,
Rajeev.

Corrupt file challenges/Objects added

Hello,
I was a chosen one to have a corrupt file this morning. Did not open at all. Created a new file and imported the slide and objects. Everything went fine after many attempts except for sound. No sound files came through but I have a wierd object in my timeline and symbols for sound showig on the slides. See the attached image.
Has anyone seen this before? Adding audio at this point is touch and go. Sometimes it works sometimes it crashes.

Hi there
Looking at the image it would appear you are seeing audio. Screwed up audio perhaps. But the audio waveform normally is listed below the slide object on the Timeline.
My guess is that if you delete the audio from the slide the object will disappear.
Cheers... Rick
Click here for Adobe Certified Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

Corrupt files - But are they?

I have a friend who has created a captivate project, this has been uploaded onto a unix server in which I have then downloaded onto my work laptop.
When I open the file on my work laptop it comes up with the Adobe Captivate corrupt message, however when I transfer the file onto a USB stick and move to another PC with captivate the file opens without any issues.
What could be the cause for this?? The big issue is the other laptop only has the trial version of captivate which has now expired so currently cannot view these "corrupt" files.

Hi ,
Do you have the same version of Captivate on your Laptop and other PC?
Though you always have the option to install it on any New machine and use the trial againfor 30 days.
On the work Laptop where you get the "Corrupt Message" ,Try --
File> Import > from External Library and Navigate to Source Location of your Project and try to open then.
See if that improves, if not can you share a Screen Shot of Exact Error? Any Additional Information?
Thanks,
Anjaneai

Can a corrupt file be fixed?

Hi all,
I'm beside myself here. I created my first ever Captivate
project and was so elated! I published it and then realized I
needed to tweak it a bit. I went back in to do a few tweaks, logged
off to make the kids dinner, and when I tried opening the file
again I got an error message "Adobe Captivate could not open [file
name] because it is either not a supported file type or because the
file has become damaged". I really, really need to get this file
back. It took me over 8 hours to create and I just don' have the
time to recreate it (because I have 8 others to do before November
14th). These projects are for a Masters I'm working on; I could
always submit the corrupt file in the published format without
being 100% but, as a bit of a perfectionist, that doesn't sit well
with me.
I'm using Captivate CS3 on a Vista Premium OS. The .cp file
did not crash once or hang while I was working on it. The published
file still works excepting a video I put in that didn't have the
necessary metadata (which I was in the process of figuring out how
to do). The video was rather small (3mb); the entire file 160mb.
Am I out of luck?

Welcome to our community, cstargio
Hopefully you aren't out of luck.
Questions:
* Where is your project?
Local C drive or on some sort of a network drive? If it's on
a local C drive, the corruption is likely caused by something else.
If it's on a network drive, that's a large reason we see projects
corrupting. Try copying to C and see if you are able to open it up.
* How many slides are in the project?
We normally consider between 50 - 65 slides to be the very
broad and very general "upper limit". Of course this will vary from
project to project and PC to PC. There are a great many factors at
play that affect things.
** Overall number of objects involved (Buttons, Click Boxes,
Images, Captions, etc.)
** How much audio is present
** Available PC resources (Low disk space, not enough memory,
too many apps running at one time, etc.)
** Overall size of the recording area (800x600 vs 1024x768
etc.)
One way to try and recover is to try creating a new blank
project sized identically to the errant one. Then attempt to import
the slides from the errant project into the new one. Either a few
slides at a time or all at once.
Assuming that nothing you do changes anything, you should do
a couple of things.
1. Please report the issue as a bug
2. Please ask for a project decompiler. As you said, you have
a working file that is viewable. Sure would be nice if there were a
way to launch an application that would pull that working output in
and spit back out a working source file. Problem is, it will likely
never happen until enough users as yourself scream at Adobe and ask
for it!
You use the Wish Form for both of the actions above.
Click
here to view the WishForm/Bug Reporting Form
Cheers... Rick

Computer shuts on and off some corrupted files - no virues now

Listed below are some of the errors I found on event log in the laptop:
I have a Qosimo 8 megs of memory, windows 7 64 bit. Running AVAST 7.0 antivirus and Malwarebytes - both paid subscriptions. I think the model number is 830 530 I bought in 2009.
The shutdown problem has
been happening on and off for the last six months. I had two major instances of trojans taking over my machine and it caused constant shutdowns. AVAST worked with me on one and they had me use malwarebytes and spybot and hijack this. They took over my computer to get it up and running properly, but this new round of errors a trojan was found in the registry key and the startuptoolbar. Two nights ago I had another shut down several times and after running malwarebytes and antivirus I could find no errors so I’m leaning toward corrupted files? Is there anyway to fix these files without having to reformat the hard drive?
I did run a computer repair and a computer memory repair tonight using F8 and no problems were found by the computer. I’m not sure what to do with these errors in event viewer.. I get the toshiba error
quite often and it madely stops me from going online with my internet connection, and I had downloaded a newer version but same problem – I use windows repair in network and the error is always resetting the toshiba network IP. I just put a note into toshiba on that problem.
I also use microsoft silverlight for my fenderfuse application which needs that software operate properly. I’m not sure exactly what to do with that Custom dynamic link libraries are being loaded for every application. It states to check libraries – but what am I checking for? I do not have a lot of programs on the laptop but not sure what to look for in library?
Windows logs under Application
The description for Event ID 0 from source Ipod service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event
The description for Event ID 0 from source SignInAssistant cannot be found. Either the component
That raises this event is not installed on your computer or the installation is corrupted. You can
Install or repair the component on the local computer.
If the event originated on another computer, the information had to be saved with the event. The following information was included with the event:
WLD InitializationTimerQueue. QueueWorkItem Started
The win logon notification subscriber <sessionEnv> was unavailable to handle anotification event.
The description for Event ID0 from source IViRegMgr cannot be found.
Same for AdobeARMservice
Same for User Profile Service
Critical events
System has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, rashed or lost power inexpertly.
Administrative
Events
Unloading the performance counter strings for service WmiApRpt failed. The first DWORD n the data section contains the error code.
The performance strings in the performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance Registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data Section, and LastHelp value is the third DWORD in the data section.
Several warnings on Toshiba Servicer Station. Error checking dependency (1df917db-3056-41a-bbac-0489a6b63d4dj: Unable to retrieve registry value.
Toshiba Service Station - skipping empty element (tsu:setup_args) (several errors on this one)
( I also installed the latest Toshiba service station and it did not fix the error problems in events log. When I did a restore it was before softare update this was added so now my computer is working properly with windows on connecting to the internet wireless.)
Unloading the performance counter strings for service WmiApRpl (wmiaprpl) failed. The first Dword in the Data section contains the error code.
Failed extract of third-party root list from auto update cab at: www.download.windowsupdate.com/msdownload/udate/v3/static/trustedr/en/authrooststi.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
Biggie? Custom dynamic link libraries are being loaded for every application. The system administration should review the list of libraries to ensure they are related to trusted applications.
Audit events have been dropped by the transport. 0
The system has rebooted without cleanly shutting down first. Kernel-power - this has happened several times.
The performance strings in the Performance registry value is corrupted when process Performance extension counter provided. The BaseIndex value from the Performance registry is the first DWORD in the data section, last counter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the data section.
Sometimes my computer shuts down often on its own and I find a Trojan - other times it shuts down often during a start up and I find no viruses as was the case yesterday. Today I did not get on the internet and the computer worked fine.
I guess I need to know if there is a way to reinstall the corrupted files without having to go back to the default settings when I got the computer. Does toshiba have a windows repair disc that works better then what I did with using F8 and having a system repair and memory check done that found no errors? I also installed the latest Toshiba service station and it did not fix the error problems in events log. When I did a restore it was before this was added so now my computer is working properly with windows on connecting to the internet wireless.
Malwarebytes said that by looking at these event viewer logs that it does not appear that I have a virus now but I do have corrupted files and can toshiba help me in getting them fixed. I really hate to do a complete reformat.
Thanks
Rose
Solved!
Go to Solution.

Event Viewer 5/14 events
Window logs
Application –
Information - Software protection service has stopped
Error – Unloading the performance counter strings for service wmiaprpl failed. The first Dword in the data section contains the error code
The performance strings in the performance registry value is corrupted when process Performance ext
The winlogon notification subscriber <SessionEnv> was unavailable tohandle a notification events
Error – Your computer was not assigned an address from the network (by the DHCP) Service) for the Network Card with network address0x701A043A07AE. Your computer willcontinue to try and obtain an address on its own from the network address (DHCP ) server.
Failed extract of third-party root list from auto update cab CAPI2
Warning – customer dynamic link libraries are being loaded for every application. The system Administrator should review the list of libraries to ensure they are related to Trusted Aplications.
The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The baseindex value from the performance registry is the first Dword in the data section, etc. – this error shows up often for today 5/14 (on line the aqnswer to this error is -
Performance counters are collected and used by services and applications. If they are installed incorrectly or with improper permissions, performance counters cannot be loaded, and services or applications cannot collect or interpret the data.
I noticed that software protection stopped and then it showed software protection working. I did not get any critical stop errors like I did before but that is because I don’t have any Trojans or viruses. I ran a full scan with both Avast and Malwarebytes yesterday and no problems.
Under system for today I see
The multimedia Class Scheduler Service entered the stopped state.
The application experienced service entered the stopped state
Under application Window logs for today
Fault bucket 130885241, type 5 Event Name PNDriverimportError response: not available
This is a warning error:
Windows detected your registry file is still in use by other applications or services . The file will be unloaded now. The applicationsor services that your registry file may not function properly afterwards.
10 user registry handles leaked from \Registry\User\(this section covered several registry problems I sent the note online and this is what they state: Cause this behavior occurs because the windows operating system automatically closes any registry handle to a user profie that is left open in an application. User Action – this is a warning event the application that is listed in the event detail is leaving the registry hand open, and it should be investigated.
I don't know how serious this probems are - I didn't like seeing the software security being stopped. But then it started up. I have copied everything personal on this laptop so I am ready to reformat if needed.
I still have the problem about IE not opening links unless I right button click to open it. I also had to make a separate ID to run Fender Fuse software as this computer was not recognizing the USB slot where I connect the amp to the laptop. Fender had me set up another id with minimum items and then I was able to connect to the amp and make changes.
Rose

Ok! so i tried updating my ipad 2 software to I.O.S 6.1 and it failed then continued to shut down and put the plug into itunes logo on my screen! I then i have been trying to update and restore my Ipad 2, then it says corrupt file and stops any advice?

This is ridiculous!!!!! Apple Corporation needs to fix what ever went wrong with IOS 6.1 update and they better do it soon or theyre going to have a mob on their hands!! i have been continuosly restoring and updating my iPad 2 and it always says corrupt file then restarts the whole process! im going out of my mind and im about to say to **** with it and call apple themselves and make so many complaints that theyll fix it within the hour or i will go to new york city at the head of the corporation and make the most skeptical and most embarrissing seen that they will end up ashamed to even be working for a company with the supposedly "SMARTEST AND BRIGHTEST TECHNOLOGICAL PEOPLE IN THE U.S." who cant even get a software update correct so that it doesnt make some of our lives harder then they need to be! and if its already known to be corrupt then should take it off the whatever update liost and fix it before anyone else has to go what ive gone through, cause its pure torcher!! i paid good money for a product for easy use whenever and thats not what im getting when they cant even make a simple update thats supposed to help but only makes my product worse and make me wanna never buy from them again!

Hello aZaa4401,
Thank you for using Apple Support Communities.
You can use the following article to resolve your issue:
If you can't update or restore your iPhone, iPad, or iPod touch
Regards,
Jeff D.

Can iMac not waking from sleep be caused be a corrupt file

I have had my 27" iMac from July of 2011 (running Montain Lion, 8 GB RAM, 2TB hardrive, 3.4 GHz,Intel i7) for over a year and a half and ever since I bought it, it has had a problem waking from sleep. I can hear the computer running, but when I click the mouse, keyboard, or power button, it stays asleep and I am forced to do a hard shut down. Apple has been trying to fix the issue, but to no success. They have replaced the hard drive, logic board, usb ports, RAM, mouse and keyboard, but it still happens. They finally threw in the towel and are replacing the machine. They offered to transfer all of our files (jpgs, mp3s, docs, videos, etc), but one thought occurred to me... what if the sleep issue is caused by a corrupt file? I highly doubt that is the case, but wonder if any of the experts out here would know better than I.
If we didin't have the data transfered, we would just keep it on an external hard drive instead. But, I would assume that it wouldn't matter if the files were on internal vs. external because either way, the computer would access the files. That being the case, if the sleep issue was caused by a corrupt file, the computer would still access it on the external and the sleep issue would resurface.
So, 2 questions:
Can a corrupt file cause the sleep issue?
If it is true that a corrupt file can cause the sleep issue, would it matter if the corrupt file was accessed from an external drive vs. internal drive?
Thanks so much!
Chris

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether your problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
*Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

Corrupted files

Right my laptop isn't working. I formatted my hard drive and went to re-install WinXP. The problem being that at 56% installation,the battery on my laptop cut out. Now I can't even get the files installed by XP off my hard drive.They only show up on the C:/ when its unpartioned and in that case the command in ms dos ( format c:) doesn't work,it only works when the hard drive is partionted.
XP refuses to run installation again while these files remain. I need your advice!

On the screen going black - maybe it has entered hibernation mode. Try changing the settings in the Lenovo Energy management schemes. You can refer to my posts in my Blog on these items for more details. The corrupted files may be due to faulty media. Try a different media or a different disc.
View my Blog on the Lenovo S10

External hard drive, error -36, corrupt files and slow transfer speeds

This is a long post but stay with me.
I've got an external 250GB Lacie drive connected to my 24" Intel iMac via Firewire 800. I have approximately 80GB worth of files (including my iPhoto library) on the Lacie that I'm trying to move over to my iMac but have run into some frustrating problems.
Overall, transfer speeds are erratic – fine at times and SUPER SLOW (5 minutes to transfer a 3MB file) at other times. At first I was transferring entire folders, but after always getting errors (error -36 to be exact), I was having to transfer individual files. This works fine as long as the files aren't too big (which makes the transfer speeds SUPER SLOW) and not corrupt (which gets me an error -36). Is my Lacie crashing on me? Is there any hope?
Here's what I've done to try and salvage my sanity with no resolve to my problems (not exactly in this order):
1) Ran Disk Utility to repair Lacie. Everything came back OK
2) Ran Disk Warrior on Lacie. Found a handful of bad items that Disk Warrior was able to repair. Had Disk Warrior replace the old directory of the Lacie with the new directory.
3) Ran Drive Genius: Raired and Rebuilt the directory, did an Integrity Check (came back OK), attempted to Defrag but could not because of errors to the drive, did a Scan for bad blocks (which after running for 3 days! it was only 20% complete and had found over 150 bad blocks, at which point I quit to try something else)
4) Checked that my Firewire cable was properly connected and replaced the older one I was using with a brand new one.
5) Disconnected all peripherals except for keyboard, mouse and Lacie.
6) And at times, even viewing a file on the Lacie has caused my Finder to crash, requiring a restart of my iMac.
I'm sure I've left something off I've tried but you get the idea.
I've read that maybe I can transfer my files using Terminal. Yes/No? Does this bypass any corruption the files may have?
What about creating a second partition on the Lacie and moving files over to the second partition? Does this solve anything? I don't know anything about partitioning so maybe I'm talking crazy.
I've also read that iPhoto tends to corrupt files which makes me hate iPhoto, and myself for not backing up.
And I've read a lot about error -36's and none of it sounds good so I'm just hoping that someone might have other suggestions for me to try and save my files (especially my iPhoto files which include baby pictures that if I lose, my wife will kill me).
So if anyone has any ideas, let me know. Please. I'll try anything.

Hi Aaron Thompson-
I am fairly certain you have a bad power supply brick to the LaCie drive. This is a hard problem to troubleshoot as generally when the bricks go bad they do so slowly and the drive appears to power up and stuff but it just doesn't work.
If the drive is under warranty LaCie will replace the brick at no charge. Otherwise they sell them for around $20US on their website.
Luck-
-DP

Captivate 8 corrupting files

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