Captivate 8 does not detect Character files in eLearning Assets and will not insert them via the Media Image route.

The eLearning Assets directory was installed in C:\Users\Public\Documents\Adobe\eLearning Assets\Characters_8_0.
When I attempt to insert a Character, Captivate 8 (on Windows 7) loads the gallery where they would normally be displayed but this is empty of thumbnails. It does however recognise that their are categories of Business, Casual etc.
Additionally, if I attempt to add any of the Character image files via Media>Image on the toolbar, Captivate 8 reports that the image is either corrupt or not of a supported format. Nevertheless, those very same image files will open in other applications without any problem.
I have tried a reinstall of the Adobe eLearning Assets but this has made no difference.
Any ideas appreciated.
Malcolm

Hi,
I've since discovered that batch processing the images with IrfanView (which is unusual in being able to actually open them) and resizing them (though I dont think this aspect id actually necessary) the images can be worked with in other Windows programs, can be added to a Captivate progect via the Media>Image route but still do not show up in the Gallery of Characters via Media>Characters.
This at least allows us to make use of the Character assets but is extremely time consuming as we need to resort to Windows' own thumbnail capabilities (Large Icons in Windows Explorer) to help make a 'quick' selection
My researches have uncovered a multitude of Adobe/png issues - with Photoshop etc. It would apperar that there are problems associated with both the quality (24 bit) and transparency (being lost or inaccurately interpreted.)
I don't think the images are 'corrupt' as such (they appear to be just 'Adobe'd') as I have installed and reinstalled the eLearning Assets package - both one that was downloaded several weeks ago and one that was downloaded just days ago.
If I encounter (or am provided with a complete solution I will post it here.
Good luck in the meantime.
Malcolm

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