Captivate 8 Failure Captions Glossary Widget

I've run into some apparent conflicts between the Glossary Widget and click box and button failure captions in Captivate 8.
The course uses the Captivate Glossary widget, which is placed on Screen 1 and set to "not visible", unless the user reveals it.
A button is available on Screen 2 and ff. for revealing the Glossary. It calls an Advanced Action whose main item is "Show the Glossary widget".
Later in the course there is a practice activity based on a software simulation. A scenario is provided and the user is asked what they should do next? There is a click box for the user to click, and a failure caption is supposed to appear if the user clicks in the wrong place. (Hint and Success captions are turned off.)
Here are the problems I'm having:
The button for opening the Glossary on Screen 2 was originally set to display for the rest of the project (i.e. on every screen starting from Screen 2). With that setting, the click boxes in the practice activity still work, but failure captions do not appear. If I turn off the "display for the rest of the project" setting, put a separate Glossary button on each screen, and send it to the bottom of the timeline, the failure captions begin working again. This is a big hassle that I would prefer to avoid, but obviously I will do it if necessary.
However, even with one Glossary button per screen, the failure captions work only if you never reveal the Glossary widget. If you actually reveal the Glossary widget, the failure captions no longer display, although as I said the click boxes continue to work in other respects. I tried changing out the click boxes for buttons that did the same job, but the same problem exists.
Has anyone experienced conflicts between widgets and click boxes? Any suggestions for how I might tackle this problem?
Thank you!
David

Right now the click boxes are set for infinite attempts. Other properties include:
Pause project until user clicks
Hand cursor on
Go to next slide on success
Show failure caption
Those properties all work except "Show failure caption". I've played with number of attempts and different caption types but to no avail.
RE: the Glossary versus the button that reveals the Glossary: you may be right that the Glossary per se is not causing the conflict, but I can't really tell. The button calls an advanced action with three steps:
Pause the project
Show the Glossary widget
Show a Close button for closing the Glossary widget (this is actually a SmartShape that's being treated as a button)
This Close button also calls a simple advanced action:
Hide the Glossary widget
Hide the Close button
Continue the project
I appreciate the time you took to respond to my posting!

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