Captivate 8 - Issue opening PowerPoint files

I am having an issue opening PowerPoint files with Captivate 8. I am running Captivate on the latest version of OSX on a Mac. And I keep getting a very specific message that states the PPT file is corrupted or outdated. Here is an image with the exact wording:
The problem is all my PowerPoint files receive this message when attempting to upload them into Captivate 8, and some of PPT files were saved using PowerPoint 2013. Both of which, lead me to believe that this is not a damaged PPT or an outdated PPT issue. Can anyone help with this one? 

Hi Austin,
Is the issue specific to a particular powerpoint file and other powerpoint files are getting imported properly ?
If yes, can you please email the problematic powerpoint file to me at [email protected]
If the powerpoint file size is huge, please upload it to dropbox.com and email me the download link at the above mail id.
Regards,
Hari

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