Captivate 8 not picking up System Audio

Good morning,
My partner and I are both using Captivate 8. We are trying to use a Lync meeting to capture audio. It works fine on my computer but not on my partners. It seems all her settings are the same as mine. She used to be able to pick up the system audio but it has stopped working for some reason. I have had her re-boot twice. Anything else we should be checking?

Hi Lasers Edge,
It turned out that the problem was not actually in Captivate but in Lync. The Lync setting default was not using the Logitech Headset but something else that Captivate did not pick up as part of system audio. Had to click on the Speaker icon in my tray at the bottom of my window (application agnostic). Then click on Mixer. There are then choices for Speakers, System Audio, Lync, etc.... Only Speakers has a drop-down arrow. Select your headset instead of the HP or Realtech or what ever is there. This should fix the problem.
PS -- For us, why it was working for several weeks and then stopped turned out to be a Blue Jeans Conferencing upgrade. Each member of the team had the issue on different days over a two week span and it turned out to be the same day we updated Blue Jeans. Hope that helps.

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     ITEM_GUID                        = ls_item-guid
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FUNCTION ZWF_COMODITY_ITEM_APPROVAL_GET.
""Local Interface:
*" IMPORTING
*"     VALUE(SC_GUID) TYPE BBP_GUID
*"     VALUE(ITEM_GUID) TYPE BBP_GUID
*"     VALUE(APPROVAL_DESCRIPTION) TYPE BBP_STEP_DESCRIPTION OPTIONAL
*"     VALUE(HIDE_ITEMS_NOT_RESPONSIBLE) TYPE BOOLEAN OPTIONAL
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*"     VALUE(CATEGORY_ID) TYPE ZBBP_CATEGORY_ID
*"     VALUE(ITEM_VALUE) TYPE BBP_VALUE
*"     VALUE(APPROVAL_INDEX) TYPE SWH_NUMC10
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    ls_item_approval_obj   TYPE BBPS_WFL_ITEM_APPROVAL_OBJ.
DATA:
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EXPORTING
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    CRITERION1                   = criterion1
CRITERION2                   = ''
CRITERION3                   = ''
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VALUE2                       = ''
VALUE3                       = ''
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   APPROVAL_OBJ_GUID            = lv_app_obj_guid
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TABLES
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                  CRITERION1                   = criterion1
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                 CRITERION3                   = ''
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                 VALUE2                       = ''
                 VALUE3                       = ''
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                 APPROVAL_OBJ_GUID            = lv_app_obj_guid
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                  ITEM_APP_OBJ                 = item_approval_obj.
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     sc_guid                 = sc_guid
     criterion1              = criterion1
CRITERION2              = ''
CRITERION3              = ''
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VALUE2                  = ''
VALUE3                  = ''
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ENDIF.
IF lv_is_new_approval_object = 'X'.
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