Captivate could not open .cptx

Captivate v5.5
I have raised this same problem before but was unable to resolve it - and it has happened again.
A colleague has created a project. Saved it and when trying to open it, they get the above message.
I have checked with them and they dont have a .bak ( they will from now on....) and they have cleared their PC temp folder and still it wont open.
They sent me the file and I get the same error message and unable to open the file.
Two questions please;
1. Any suggestions as to how to open this file?
2. What causes this error, as this is now the second time they have suffered this problem in as many weeks?
Noel

Hello Noel,
As Rodward Suggested there could be different ways from which the projects get corrupted .
Listed below are the most common causes of Adobe Captivate file corruption:
Editing a project on a network drive or network location.
Closing Adobe Captivate improperly.
Using an older version of Adobe Captivate (for example, Macromedia Captivate 1.0).
Copying and pasting of objects/slides in an older version of Adobe Captivate.
Using Adobe Captivate on a system that does not meet or exceed system requirements.
Please look for files with extension as .bak or .cpbackup in the location where your source file was saved and try renaming it to filename.cptx .
There is a blog available to recover the project , You can try it and see if it works for you :-
http://blogs.adobe.com/captivate/2010/09/recovering-the-project.html
Thanks and Regards
Himanshu Satija

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I made a software demo using Macromedia Captivate on computer 1 en sent it by e-mail to computer 2.
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Receiving the following message when attempting to open a project, "Captivate could not open the following project. Ensure that the project is not open already...That there is sufficient hard disk space..." All the critiria are met....still can not open file. Please assist with the recovery of this project.

Suggestions here:
http://www.infosemantics.com.au/adobe-captivate-troubleshooting/recover-corrupt-project

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I have been working on this project (@175 slides). Suddenly, as I'm saving my changes, the program freezes & has to shut down & now it appears the file is corrupt. Am I basically screwed here? Is there any hope for this file? I read that Captivate 5 supposedly handles projects with 400+ slides, so mine shouldn't be an issue.
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Hi there
See if the link below helps.
Click here to view
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

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OK, here comes the explanation of what the scratch disk does and why it's optimal to have it on a physically separate internal drive (not partition!) other than your boot drive
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Sorry for the SSD diversion.
Back on topic:
Pretty much everyone who's successfully using a computer - Mac and PC users alike - comes to realize after a while that the task of integrating things on their computers and making everything work falls on THEM, not the developers of applications like Adobe. Some applications pose unique challenges, but to think you can just throw up your hands and try to make it someone else's problem when something goes wrong simply isn't a viable strategy. Maybe that's how things should be, but it's not how it is.
For those of you struggling to get Photoshop to run properly, bear in mind that it's on you to get things working. It works for most folks. It could be a configuration or setup choice you've made that may need revisiting, or some kind of restorative activity that you need to do, or even something very minor like clearing your Photoshop preferences, but it may well take your learning new things and doing things you didn't think you'd have to do to get back to where you can edit photos. It's no one's problem but your own.
So let us here on the forum help you - when we say to do something, try it. We're not here to jerk you around; we're users just like you who have already found the ways to make things work, and we'd like to help you do the same.
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Captivate could not open .cptx

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