Captivate Course won't play on IE

Captivate 7 course plays on Safari and Chrome but not IE. Any ideas for how to troubleshoot?

It's actually more accurate to say that HTML5 is "partially supported" in IE9 and above. Currently there is no browser on the planet that supports all aspects of HTML5. Some of the biggest functional holes are around sound and video, as well as canvas tag support.

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Captivate 8 Won't Play Zira

I recently purchased Captivate 8 (8.0.0.145) and tried some tests of Text-to-Speech. When I select the Microsoft Zira voice agent I get Microsoft David instead. Selecting David as the voice agent works fine. I checked that Zira works with the Windows narrator function - that's OK. I also verified that I generated the audio correctly with Zira selected (several times).
I'm trying this in what started as a blank project with 8 slides - nothing fancy. Because Zira is a Microsoft voice I don't know what to do.
Thanks.

The name of the button is "Sign In Now" rather than "OK". I apologize for the misinformation.

Captivate 4 published SWFs won't play suddenly

Hello, I have been happily making Captivate 4 training, using a template. The published SWry mF movies have been playing just fine... on my PC and several others.
But today went to show off my work to the boss... who HAS successfully played previous Captivates I've made, and they won't play.
Double-clicking the HTM, or trying to open the SWF from the browser just shows a blank white screen that does nothing. What would cause a published SWF, etc., to suddenly not play on selected machines... the owner doesn't remember chanigng anything...
And, what would be my trouble-shooting sequence to try and fix this problem?
Thank you very much

Hi there
Same dog, different leg action. In other words, what you linked to is a red herring.
What I mean by that is the article you linked to is referring to an inability to preview from Captivate 3. You are talking about Captivate 4 and the issue doesn't seem to manifest until after you publish, right?
Sure, Flash Player 10 may appear to be the common link at the moment, but we don't know for sure. With Captivate 3, the issue was only with preview. The output worked just fine. So the issue there is with an internal mechanism in Captivate as you work to create your content. What you are seeing now is certainly related to the internals of Captivate, but 4 is a new beast. It would seem that 4 has maybe introduced something causing this for you.
There may have been a few other posts related to this phenomenon. But they are very few and far between. Given the widespread use of the Flash Player, if it were solely an issue with the Player, I might expect we would have seen loads of reports. But we haven't.
I'll be very interested to see what you discover. Out of curiousity, I'm guessing you have attempted different combinations of settings? AS2 VS AS3, externalizing items, etc.?
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Flash player won't play for on line courses. I have updated adobe. My iPad still won't play

Flash player won't play on iPad for online courses. I have updated the adobe still having problems

As far as i know iDevices don't support flash, at least Safari doesn't..
this might help you... hopefully ..
http://mashtips.com/flash-player-ios/
Plus this is under adobe reader fourm, isn't there a flash player fourm?

Captivate 6 project loads but won't play

The project won't play when I preview or publish, although each individual slide will play fine.

The play button on the timeline worked fine, but if I try to preview the project, it would load but wouldn't start playing and the control buttons wouldn't work to make it play either. I've fixed this for now by re-creating the first slide and deleting the existing first slide. I don't know why but for some reason I've had this happen multiple times on various slides in a project for no apparent reason.
So for now, this project is working, it's just a weird glitch I've run across and had to reach out several times. Each time the answer is to locate the slide where the issue starts and re-build that slide. So that's what worked again this time.

I bought songs on my old computer, but when I got a new laptop they won't play on iTunes

The songs that I bought on my phone have transfered into my library, but the songs purchased on my old computer won't play. They still come up, but the letters are grey instead of black and I can't even select them. What do I do? They were purchased under my account, so they should be showing up.

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Logic Pro 8 mutes newly recorded tracks and won't play back until reload...

Seems like this has happened within the last couple of months. When I record audio in Logic and try to play it back, it won't play the audio. The arrange window shows it is there and the regions do NOT show that they are muted (nor does the channel strip). In essence, it acts as if it is muted, but there are no signs that it is. (I even select the regions and mute then unmute them, and mute and unmute the channel strip, but nothing changes. Still no audio.)
So I have to close the project and reopen it. When I reopen it, every region in the previous recording session (audio) is greyed out (muted) in the arrange window. Once I select them and unmute them, they play back perfectly.
This is a very weird situation. Anybody have any ideas about what the issue is?
Thank you!

A lot of people have reported this, and it happens to me pretty frequently. Gotta be a known bug, but of course since Apple is always mum about this stuff with absolutely no communication to its customers, we won't know until the next version of Logic is released.

ITunes Won't Play Anything

iTunes (6.0.4.2) was working fine last week but this morning it won't play ANY files or even the sample tracks from albums streamed from the iTunes Music Store.
iTunes Update works fine for searching/downloading podcasts.
But, when I select any item in my Library, a downloaded podcast, or a iTMS sample track, and click on the play button (the right-pointing triangle) nothing plays. The button flickers momentarily but instead of the stop/pause button (vertical lines) button appearing, the play button is still showing. The name and duration information shows in the progress window at the top of iTunes but it too does not show that the item is playing. Last but not least, no sound comes out of my computer.
The only thing I can think of that changed from last week is that the Microsoft installer updated six items this morning. One of them included an update for Windows Media Player.
I've re-booted several times and all my other software seems to work fine.
Only iTunes isn't working.
I have uninstalled/downloaded/installed iTunes from Apple's website but the symptoms do not change.
What can I do to troubleshoot/fix this so I can listen to my podcasts!?!
Thank you in advance for your help.
- nello
IBM ThinkPad T42 Windows XP Pro SP 2 with most recent updates; 1.5 GB RAM

I uninstalled/installed QuickTime as you suggested and there were no error messages on either. To verify that the installation completed successfully, I played a movie trailer from Apple's website. The audio was fine but there was no sound. And, of course, there was no sound in iTunes.
Then I realized that the Windows startup/shutdown sounds weren't playing either so my problem is system-wide, not just a iTunes or QT problem.
I looked at Control Panel > Sounds and Audio Devices Properties and saw that no devices are listed in the "Sound Playback" device list. So, I guess that for some reason, WinXP isn't recognizing the sound capabilities built into the motherboard of my ThinkPad. I looked at the Device Manager and the Event Viewer and can't see anything obviously wrong.
I'm now in the process of downloading driver updates from IBM's ThinkPad support website.
For now, at least, I'm stuck with a dumb laptop...literally!
Any suggestions/links for how to troubleshoot/fix my sound problem would be most appreciated.
Thank you very much.
- nello

"Export as Quicktime Movie" -- won't play on other computers

When I use the "Export as Quicktime Movie" option and try to play it back on a Mac without FCP installed, it is missing components and won't play back in Quicktime Player. Of course, I can export with various compressions and then it's fine, but sometimes I want that big "original" file. Any thoughts? Thanks!
Message was edited by: elisenew

You do need the codec you are exporting to installed in the other machine if you wish to play the exported file. A variety of codecs are available only with FCP installed.
A couple of possible solutions are a very high res H.264 or Download [ProRes decoder|http://support.apple.com/downloads/AppleProRes_QuickTime_Decoder_1_0_forMac] to share a prores file between machines.

Captivate 4 audio not playing in edit mode

In Captivate 4, if i try to playback a slide in the edit mode
(so i can time things that i want to add, like comment boxes etc.),
there is no sound. If i do a playback in the web format, it does
play the sound though, so i know that the sound did record. The
sound waves show in the edit mode, but there isn't any sound
playing back.

Hi John,
Welcome to our community. As matter of interest if you select
the audio file in the Library panel and then press the Play button
in the preview pane, do you hear the sound then? If it does, then
with the audio file still selected, click the Export button in the
Library panel toolbar and save the file to say your Desktop. Next,
delete the audio from the Library panel and then press F6 to import
the audio again. If the sound still won't play then please report
this issue to the Adobe Captivate team using the web address I have
included below.
Adobe
Captivate Feature Request/Bug Report Form
Best - Mark

Song won't play

Downloaded a song, won't play, says authorize computer. Then says computer is already authorized

Doublechecking. In the course of your troubleshooting to date, have you worked through the following document?
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases

Presenter 10 won't play in our LMS using IE

I have several courses that were created using Adobe Presenter 10 that won't play in our LMS if the student is using an IE browser (8, 9, or 10 were all tested). They play fine in Chrome. In IE the course launches and there is a blank window that opens. I made sure to publish using both swf and html5.
I have older courses that were made with prior versions of Adobe Presenter (9 and 8, I think) and they play fine in IE browsers so I think there is something going on with Presenter 10 and my LMS. The course plays fine from my desktop and SCORMCloud. Any suggestions?

Hi,
Are you trying to play the HTMl5 or the SWF content ?
If it is the HTMl5 content, playing on IE8 might have problems. IE8 do not have a strong support for HTML5 content. Please try with IE10 or above.
SWF content should play fine on IE 8 with latest flash player.
Thanks
Alpi Agarwal
Adobe Presenter Engineering Team

Music Loaded but Won't Play

I have a 160GB iPod and a lot of music on iTunes (approximately 31,000 tracks using 147GBs). The music comes from several sources -- iTunes purchases, CD rips, e-Music, Amazon.com, and other downloads. My problem is that when I sync the iPod (attempting to load all my music on it) and eject it, the iPod indicates that it is holding only a portion of the music in iTunes (e.g., 23,274 tracks) and won't play any of them. When I try to use Coverflow on the iPod, it doesn't respond. If I hit play on the Artist or Album list the iPod reads No Artist/Album. The Search feature is unable to locate any tracks on the iPod. If I try to load only a portion of my music (e.g., all music by bands whose names begin with the letters A through O), I can load and play the music on the iPod. Of course this isn't why I bought the 160GB iPod -- I wanted to load all my music. I have tried this with 4 new 160GB iPods with the same results. So I spent a considerable amount of time trying to clean up my music files by converting them to AAC hoping this would correct any conflicts or corrupted files. It doesn't seem to have helped and no one at Apple Support has any ideas. Has anyone experienced this problem or have suggestions?

Well, my first thought is your iPod is full. Remember, though it is called a 160GB iPod, this means 160 billion bytes. This translates to approximately 149GB (as computed by the iPod or any other computer). If you account for overhead such as album art, games, operating system, library database, etc., the iPod may just be filling up prior to completion. I do not know what happens in such a case.
And the reason for the discrepancy - hard drive manufacturers use Base10 when marketing their wares; computers (PCs, Macs, whatever) use Base2 when computing drive size (or memory size, for that matter). So, 160 billion is (10^9)*160. However, the computer computes 160GB as (2^30)*160 (or a little over 171 billion bytes). Designating GB as 1 billion bytes has been standard marketing for the past 20 years.

ITunes won't play audio with mp4 or mov video

I have wasted many frustrating hours now trying to get iTunes to play mp4 and mov videos but can't get any sound. A few months back it was working fine. Tried ALL the suggested fixes like uninstalling, updating and checking all the MIME/File boxes. When I went back to QT 7.5 and played the files independently of iTunes everything was fine. Quicktime 7.6, 7.67 & 7.7.1 do not play the audio independently or under iTunes and of course iTunes won't play video with QT less than 7.7.1. The same mp4 videos uploaded to my iPOD work fine. I currently have iTunes 10.5.3.3 installed on a Windows XP SP3 on an e-machines pc. Ideas please!!

I got this problem as well. Seems as soon as I moved to version 7.6 it stopped playing my video audio. My music plays fine, but my video audio is non-existant. It's not the file itself because I can play off my iPod (though not off my iPod through iTunes) just fine. I've done all the suggestions above and NOTHING has worked. Is there anything else we can find???

Course won't load in LMS

We have a number of courses we created in Captivate 5.5 before we were able to upgrade to 6. It seems like most of these courses have had some sort of issue with loading and/or resuming. They'll start to load the player and just hang on "Loading". I've read somewhere that resume data in 5.5 didn't always play nice with the LMS, so we were hoping to republish these courses in 6.
My question is this: Will republishing a 5.5 file through 6 properly fix/update the resume data, or are we basically out of luck with those courses?
Our full situation is a little more complicated, but a clear answer to this would help us fit a piece to the puzzle and eliminate a variable. We republished a 5.5 to 6, replaced it, and it still seems to hang on the load screen. But the odd thing is, it works perfectly fine from other networks. We aren't experiencing any filter/firewall issues between our servers and the LMS, so I can't figure out what's making the Captivate courses in particular hang on just OUR network.
UGH.

Captivate 6 introduced totally new SCORM drivers from the same company that makes the SCORM Cloud online LMS, which is reportedly the most SCORM-compliant LMS on the planet.
Since these SCORM drivers have been introduced we've been seeing far fewer LMS integration issues reported in this Adobe Captivate Forum. So I would definitely recommend that you upgrade Captivate, but I would suggest you do the upgrade to Cp7 now rather than Cp6 and that you go for the Subscription plan so that from now on all your licenses will be using the very latest software. Trying to get good integration with LMSs is a moving target.
Another thing I would suggest is that you make sure there is no caching of Captivate course content being done on your network. It is possible that your issue could be related to older copies of the courses still being served up by Proxy servers. One way to test is to publish the same course with a totally different name and see if it suffers the same problem.

Captivate Course won't play on IE

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