Captivate crash

Yesterday I tried Adobe Captivate 2 on two computers:
A fully updated Windows XP and a fully updated Windows 2000
SP4 on a ThinkPad T60
On the XP computer it worked like a charm... but when I tried
it on the w2k computer it crashed.. and the following message poped
up.
"AdobeCaptivate.exe has generated errors and will be closed
by windows"
I have seen the message before with "svchost, winlogon and
winword" but that was pre Windows 2000 SP2.
Can someone tell me how to fix it or make a
workaround...

Try this..It seemed to work for me..
1. Ctrl-Alt-Del
2. Click on the processes tab
3. Right Click on AdobeCaptivate and Set Affinity
4. Make sure only CPU 1 is checked
Give this a try..

Similar Messages

Captivate crashes on publishing HTML5 output with a widget that uses "requires" tag in oam.xml

Has anyone else run into this problem?
I have an HTML5 widget that depends on certain (small) image files.
When I try to wrap those image files in the oam.xml file via the <requires> tag, the widget places on the Captivate stage just fine, but Captivate crashes on publish.
Remove the <requires> elements (but leave the empty tag) and it publishes just fine, but the images don't make it into the published folder.
Here is the oam.xml file:
<?xml version="1.0" encoding="UTF-8"?>
<widget name="PBEAWidget" id="com.iastate.widgets.PBEAWidget"
       spec="0.1b" jsClass='PBEAWidget' sandbox='true' width='180' height='30'
       xmlns="http://openajax.org/metadata">
    
<requires>
<require type="folder" src="assets/images"/>
</requires>
    
    <javascript src="js/PBEAWidget.js"/>
    
    <properties />
    <content type='fragment'>
    <![CDATA[
<div id="ConnectionDiv" style="display: inline-block; padding: 4px; vertical-align: center">
<img src="images/lights-02.png" id="statusLight" width="16" height="16" alt="Connection Status" style="position: absolute: left: 0; top: 0; margin-bottom: 2px; cursor: pointer"/>
</div>
<div id="FeedbackDiv" style="display: inline-block; padding: 2px 6px 0px 6px; height: 28px; border: solid 1px #fff; border-radius: 6px">
<img src="images/icons_01.png" id="createFeedback" width="24" height="24" alt="Write Feedback" style="cursor: pointer"/>
<img src="images/icons_02.png" id="finishFeedback" width="24" height="24" alt="Submit Feedback" style="cursor: pointer" />
</div>
<div id="PrintDiv" style="display: inline-block; padding: 3px 6px 0px 6px">
<img src="images/icons_03.png" id="printCourse" width="24" height="24" alt="Print Course" style="cursor: pointer" />
</div>
</div>
]]>
    </content>
</widget>

Hi
Can you please forward the file, or share it in a shared location, so that we can look into the issue?\
Thanks,
Mohana

Adobe Captivate crashes after publishing to mp4

I have read several of the discussion threads and tried things but it hasn't helped yet. Sometimes the publishing works but MANY times Captivate crashes. Here is the event viewer information of my last crash. I read in one of the threads that this might help someone to figure it out.
Message 1 (error message)
Faulting application name: AdobeCaptivate.exe, version: 5.5.0.257, time stamp: 0x4db56069
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x1e44
Faulting application start time: 0x01cdd893843faab3
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Captivate 5.5\AdobeCaptivate.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: d967f783-4486-11e2-8328-d0df9aa57a1a
Message 2 (information message:
Fault bucket 2811503758, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: AdobeCaptivate.exe
P2: 5.5.0.257
P3: 4db56069
P4: StackHash_5d2b
P5: 6.1.7601.17725
P6: 4ec49b8f
P7: c0000374
P8: 000ce6c3
P9:
P10:
Attached files:
C:\Users\Angela\AppData\Local\Temp\WER70CC.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Angela\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_AdobeCaptivate. e_2de121f3449f9ee8f829157b6c0b4d78f48bc16_1a428813
Analysis symbol:
Rechecking for solution: 0
Report Id: d967f783-4486-11e2-8328-d0df9aa57a1a
Report Status: 0

I am experiencing the same problem; however i'm on a MAC OSX 10.9.4 running Captivate v6.0.2.325
Steps to reproduce the crash on my system:
1) open the .cptx
2) File, Publish
3) in the Publish window, click Media
3) Select Type: MP4 Video(*.mp4)
4) I select the folder to publish the mp4
5) Select Preset: Custom
6) Check boxed "Copy Preset values and customize"
7) Profile: Main
8) Level: 41
9) Bitrate Encoding: VBR, 1 Pass
10) Target Bitrate: 2
11) Max Bitrate: 4
12) Advanced Options: Force republish all the slides and Scalable HTML content - ARE NOT CHECKED
I un-installed Captivate and re-installed but still I am having this crash issue every time I try to publish in mp4 format.
Can you please provide any help or assistance here.
Cheers

Adobe Captivate crashing / RAM Usage

I've noticed that Adobe Captivate seems to consistently crash on my system when my system has reached a certain amount of RAM usage. (For me it's around 2.2GB, and I have a total of 3GB.) While in Captivate, my RAM usage increases significantly when playing slides in the viewer, and moving the playhead back and forth. It barely increases at all when doing anything else in Captivate.
Why does this happen and how can I fix it?
Also, after a while of being in the same project, when I try to record new slides, Captivate crashes without reason, and what I have to do is go into an earlier version of the same project, and capture slides in that project, where it works fine.

Hi,
I suspect it might be due to process Virtual Memory exhaustion. Can you do the following steps to verify it.
Download & install "Process Explorer" (PE) from microsoft's website. Now when captivate crashes and when the crash dialog box comes, start process explorer and see the "Virtual Size" for AdobeCaptivate.exe.
If the "Virtual size" column does not come by default in PE then make it visible by selecting "View -> Select Columns -> "Process Memory" tab -> "Virtual Memory" checkbox" .
Let me know what is the virtual size when Captivate crashes.
Regards
Rahul

Captivate Crashing while Recording

Hi there
I wonder if anyone who knows more than me has any ideas!!
Captivate has crashed whilst recording. The red box is still
visible indicating that it thinks that it is still recording a
section of the screen. After my laptop freezing, I pressed Alt + F4
to close captivate. When I log back in, it says that I can't open
my project as it's already in use by another instance of Captivate.
My problem is that I'm not sure when i last saved the work,
therefore I'm reluctant to restart my machine, or manually end the
captivate process in case it loses everything. Does anyone know if
I there is any kind of autosave - or am I just going to have to
bite the bullet and restart or end the process? According to task
manager, Captivate is still running using 117k.
Many thanks
Becky

Hello Becky . . . from my experience (this happened to me two
nights ago) and the limited information I have on your situation I
say bite the bullet and redo the project. Did you maybe set the
STOP function to a different key? I don't have a laptop but I use a
Mac and I had to re-assign the function keys.
Try this:
1. Start Captivate again.
2. Try recording another demo and Captivate will tell you
that another is currently recording.
3. Click OK and then try hitting the End key again.
If Captivate crashed your Task Manager would say Not
Responding. If it is Running as you say then you need to quit the
program from the task manager or restart your laptop.
Hopefully that helps . . .

Captivate crashing

We added video to a presentation by using the "Insert Recording Slide" option. We added multiple such slides. When viewing the presentation, the first video and 2nd play with no problem. However, after the 2nd video stopped, Captivate crashed.
I thought perhaps the patch would solve the problem, however I don't know how to locate my proxy server Username and password.

Hi Avinash,
I ended up speaking to an Adobe Consultant on the phone and they told me that the reason why it keeps crashing is because Im working on a network in the office which blocks communication with the Adobe Server - resulting in publishing errors and crashing of program.
His suggestion was to download and install a patch. I have tried it and it seems to have fixed the problem so far. Fingers crossed.
Thank you for your response though

Captivate crashing all versions

One thing I realized reading posts on Captivate crashes is that most of the solutions proposed are kind of v o o d o o - mumbo jumbo like and nothing much scientific.
Normally, when you go to the doctor, the diagnostic part is probably the most important one. Everybody here talk about a solution but not about finding what is the cause of the problem !
Here is my 2 cents worth:
I recently ran into the same problem people are experiencing. It happened to me twice within the last year. Nothing much but when you are working on a paid contract, you start getting cold
sweats 'cause the client is waiting for his presentation.
The first problem:
The first problem I had kept me looking for days until something got my attention. I asked myself: « did I do something different or did I just do something to my Mac ? »
The answer came very fast ! I did installed some new fonts during I was editing my project. So I download a program called FontDoctor. Within seconds I found the guilty thing ! I had
corrupted fonts which made Captivate 7 crash ! Plain and simple. It seems that Captivate is very fussy about it's environment.
Removed the fonts and everything went back to normal.
The second problem:
Ran into another type of crash. While the first one made Captivate crash upon start, this one made it crash after opening a file which made me think that the file was corrupted. Another thing you
don't want in a commercial paid production. I couldn't believe it ! On top of that, just in front of the client !
I tried to apply all the methods mentioned here and nothing worked. Creating a new user worked however. So it got me thinking. What is the difference between the two users ? Must be parameters.
Again, following any of the mentioned methods here is only ! Nothing precise nor scientific.
So I wanted to know what caused the problem. On my Mac I opened the Console and I watched the listing being populated as I launched Captivate.
Nothing there to start a revolution. Everything opened accordingly except for a few warning about some fonts not being TTF. It's nice to know however because this can cause a performance issue.
I the proceeded to open the guilty file (which was not guilty after all). AND I FOUND MY ANSWER !
Here is a copy of the listing. See for yourself ! The dictation service was making Captivate crash !!! I just disabled it and everything came back to normal.
So, in conclusion, whether you are on a Mac or a PC, check the console of the crash report logs and do find what is causing the problem. It might not be the application at all especially
if you think that "it happened all of a sudden" yeah right ! God divine intervention ! Most of the time, it's a code "ID10T"
13/01/2015 03:25:37,222 DictationIM[3447]: Exception in proxy <IMKTextInput> -[IPMDServerClientWrapper setMarkedText:selectionRange:replacementRange:]
13/01/2015 03:25:37,223 DictationIM[3447]: IMK Exception in client(wrapper):[0x600000860540] InputController:[0x6000004588a0]
13/01/2015 03:25:37,248 com.apple.launchd.peruser.501[399]: (com.adobe.Captivate.16400[4898]) Exited with code: 1 (***)
(***) This time, it was a code 1 !! LOL
By the vay ! This is crayzy !! I just wanted to type in the text above the word « v o o d o o » and the system is preventing me to write this word ! Come on !

Hello,
Multiple users have had this problem now. I have reported this as a bug to Adobe, and I expect a response from them shortly. We apologize for the inconvenience that this fault has caused you.
Regards,
Michael

Captivate Crashing when editing video demo

I have been having a lot of issues with Captivate crashing when I'm editing video demos. When I try to save, the save progress bar will get to 'thumbnails' and then freeze up. I have to close and restart the project and lose all information that has not been saved. I try to save after every thing just to be sure, but this is still very frustrating.
Does anyone else have issues with this?
The videos I'm working with are about 6 minutes long. I've trimmed a lot of information out in an attempt to make it a shorter video. It seems that after so many 'trims', Captivate doesn't function very well. I'm assuming a work around would be to just make shorter videos, however, if anyone else has an issue such as this I was wondering what your work around was.
Thanks

You left out one important number: how much free space left on your hard drive?

Captivate crashes after "Runtime error" message

Captivate v5.5
I am creating question slides and when I clicked to edit the text I got the following error message
The result was Captivate crashed and - of course - I lost my work.
Does anyone know of this issue and what the cause is and how to correct it ?
Noel

FYI.....
Update on this issue
This morning I got some great help from Adobe Tech Support, Priyank Shrivastava.
After his kind help, checking my PC, tweaking some default folders etc I uninstalled and reinstalled Captivate v5.5
Then I created a brand new project, inserted 3 Multi Choice question with default buttons and when I tried to edit the text box I got the same error message as displayed on my initial posting.
Priyank had suggested that if the error happens again, maybe my User Account is corrupt and so I am now waiting for my IT people to create me a new profile to see if this fixes the problem. I dont think it will...dont know why, just dont believe it will.
Unless anyone reading this thread has any suggestions or has had a similar experience - I am at loss what to do.
I cannot work in Captivate now without saving each time I add a single word or after each and every action - so I dont lose my work when Captivate crashes - which it does now on a regular basis
I will inform you of any positive developments.

Show Mouse = Captivate Crash

The last hour of a deadline has passed. I'm on CP5 and i have made an entire course that i want to enable the mouse on. I have tried just about every path possible to SHOW THE MOUSE. Everytime i click it - CP crashes.
I even tried to publish my course, open it and then recapture the course in captivate in demonstration mode.
Captivate crashes while recording.
I have rebooted a couple times - no help.
need help ASAP. Even that might be too late.

Marc, I can appreciate that this is incredibly frustrating for you. We all know the pressure of deadlines.
I cannot guarantee this will fix your issue but Cp5 users have sometimes reported fixing weird issues like the one you have by deleting the Cp5 preferences folder and rebooting again.
You can find the preferences files for Captivate 5 here:
- on Xp: C:\Documents and Settings\<USER NAME>\Local Settings\Application Data\Adobe\Captivate 5
- on Vista/Win7:C:\Users\<USER NAME>\AppData\Local\Adobe\Captivate 5
- on MAC: /Users/<USER NAME>/Library/Preferences/
I know deleting this folder sounds a bit radical but Captivate just recreates it when you start it up again. Anything is worth a try at this point right?

Captivate Crashes when Changing Existing Projects

Hi
I've created 9 Captivate Projects using Captivate 4. I'm now going back to change some of them. With 4 of them, every time I duplicate a slide or add new recorded slides, Captivate crashes. I don't have time to recreate them from scratch.
The files range in size from 7.5 mb to 9.5 mb.
I'm using VM Ware to connect from a virtual Wyse terminal to a virtual PC. Captivate is installed on the virtual PC.
Any suggestions would be gratefully received.
Cheers
Kathy

That's a pretty complex setup for Captivate, especially considering how dependant it seems to be on local video card support. Your going through a lot of virtualization layers that - I'm surprised CP opens for you at all! ;-)
Is this the same setup you had when originally authoring?
There's no way you can try to edit directly on a 'real' PC?
If not, you could try copying all slides in the CP project file, then pasting them into a new, blank CP file (or, alternatively, create a new, blank CP file and do an import on the current CP file). Sometimes that process helps resolve corruption or other 'bad pointer' issues...
HTH
Erik

Captivate crashes importing or editing an audio file

Hi,
I have created software simulation demos with text to speech voice in Captivate 5.5 on Windows 7 . Recently,for one of the projects, I replaced the TTS voice by importing audio files in mp3 format successfully. Whie repeating the same efforts in another project, Captivate crashed. This behaviour is true across all new and existing projects while importing, or editing audio. Captivate freezes under the following circumstances:
1.
Open an existing/new project.
Import audio to slide - mp3. The file is successfully imported.
The Captivate hangs soon after the import.
2.
Open an existing/new project.
Import audio to slide - mp3.The file is successfully imported.
Save the file, and continue to work with the application.
Click on Edit Audio option in the Properties . The Captivate hangs.
Note: Clicking on Remove Audio option in the Properties executes without any problem.
3.
Open an existing project.
Select audio for a slide, and click Edit Audio
The Captivate hangs.
Has anyone encountered similar problems? Please help.
Regards,
Nalini

Thanks Rodward for your response. I found the solution by digging through the forum archive. I simply renamed my preferences directory in C:\Users\[user name]\AppData\Local\Adobe\Adobe Captivate 5.5 folder. That fixed the issue.
Refer to the discussion http://forums.adobe.com/thread/759455

Adobe Captivate crash while recording

After starting to record something, Adobe Captivate 4 crashes.
On the screen appears several error messages and i am pointed to a location for the error log.
In the error message: AppVer: 4.0.1.1658     ModName: fullmotionrecorder.dll causes Runtime error 217 at 024C45E1
I went to see the error log, but i dont uderstand nothing:
Here is the text:
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="AdobeCaptivate.exe" FILTER="GRABMI_FILTER_PRIVACY">
    <MATCHING_FILE NAME="ACE.dll" SIZE="957440" CHECKSUM="0x2B8CFEE4" BIN_FILE_VERSION="2.14.18.1570" BIN_PRODUCT_VERSION="2.14.0.1" PRODUCT_VERSION="53.348206" FILE_DESCRIPTION="Adobe Color Engine" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="ACE 2008/06/11-18:11:34" FILE_VERSION="2.14.18.1570" ORIGINAL_FILENAME="ACE.dll" INTERNAL_NAME="ACE" LEGAL_COPYRIGHT="© 1999-2008 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xEB292" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.14.18.1570" UPTO_BIN_PRODUCT_VERSION="2.14.0.1" LINK_DATE="06/12/2008 01:21:18" UPTO_LINK_DATE="06/12/2008 01:21:18" VER_LANGUAGE="English (United States) [0x800]" />
    <MATCHING_FILE NAME="AdobeCaptivate.exe" SIZE="19708776" CHECKSUM="0x5D7402B1" BIN_FILE_VERSION="4.0.1.1658" BIN_PRODUCT_VERSION="4.0.1.1658" PRODUCT_VERSION="4.0.1.1658" FILE_DESCRIPTION="Adobe Captivate" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="Adobe Captivate" FILE_VERSION="4.0.1.1658" ORIGINAL_FILENAME="AdobeCaptivate.exe" INTERNAL_NAME="Adobe Captivate" LEGAL_COPYRIGHT="Copyright © 2001-2006 Adobe, Inc and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x12CD4DB" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.1.1658" UPTO_BIN_PRODUCT_VERSION="4.0.1.1658" LINK_DATE="06/19/1992 22:22:17" UPTO_LINK_DATE="06/19/1992 22:22:17" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="AdobeLM.dll" SIZE="2756608" CHECKSUM="0xBD80A3A1" BIN_FILE_VERSION="3.0.11.10077" BIN_PRODUCT_VERSION="3.0.11.10077" PRODUCT_VERSION="3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)" FILE_DESCRIPTION="AdobeLM" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="AdobeLM" FILE_VERSION="3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)" ORIGINAL_FILENAME="AdobeLM.dll" INTERNAL_NAME="AdobeLM" LEGAL_COPYRIGHT="Copyright © 2002-2008 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x7" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2A3401" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.11.10077" UPTO_BIN_PRODUCT_VERSION="3.0.11.10077" LINK_DATE="07/30/2008 00:31:10" UPTO_LINK_DATE="07/30/2008 00:31:10" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="AdobeLM_libFNP.dll" SIZE="2584576" CHECKSUM="0x9EDF2CB2" BIN_FILE_VERSION="11.5.0.1" BIN_PRODUCT_VERSION="11.5.0.1" FILE_DESCRIPTION="FLEXnet Secure Activation Module" COMPANY_NAME="Macrovision Europe Ltd." PRODUCT_NAME="FLEXnet Publisher (32 bit)" FILE_VERSION="11.5.0.1 build 57427" INTERNAL_NAME="libFNP.dll" LEGAL_COPYRIGHT="Copyright (c) 2006-2007, Macrovision Europe Ltd. and/or Macrovision Corporation" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.5.0.1" UPTO_BIN_PRODUCT_VERSION="11.5.0.1" LINK_DATE="01/08/2008 19:20:52" UPTO_LINK_DATE="01/08/2008 19:20:52" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="AdobePDFL.dll" SIZE="6033408" CHECKSUM="0x3C8757E2" BIN_FILE_VERSION="9.0.0.1570" BIN_PRODUCT_VERSION="9.0.0.1570" PRODUCT_VERSION="53.195043" FILE_DESCRIPTION="Adobe PDF Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="PDFL 2008/06/11-20:53:12" FILE_VERSION="9.0.0.1570" ORIGINAL_FILENAME="AdobePDFL.dll" INTERNAL_NAME="PDFL" LEGAL_COPYRIGHT="© 1987-2008 Adobe Systems Incorporated.
All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5D04DD" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="9.0.0.1570" UPTO_BIN_PRODUCT_VERSION="9.0.0.1570" LINK_DATE="06/12/2008 04:10:54" UPTO_LINK_DATE="06/12/2008 04:10:54" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="AdobePSL.dll" SIZE="12681216" CHECKSUM="0x3C3D5AED" BIN_FILE_VERSION="11.0.0.1647" BIN_PRODUCT_VERSION="11.0.0.1647" PRODUCT_VERSION="53.482154_11.482118" FILE_DESCRIPTION="AdobePSL" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="AdobePSL" FILE_VERSION="11.0.0.1647" ORIGINAL_FILENAME="AdobePSL.dll" INTERNAL_NAME="AdobePSL" LEGAL_COPYRIGHT="© 1984-2008 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xC1AE03" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.0.0.1647" UPTO_BIN_PRODUCT_VERSION="11.0.0.1647" LINK_DATE="07/11/2008 07:19:20" UPTO_LINK_DATE="07/11/2008 07:19:20" VER_LANGUAGE="English (United States) [0x800]" />
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I thing i solved it. For the moment it's working ok. I dont know what was the exact solution, because i've done 3 things in the same time:
1) I've unchecked Enable write combining for my video card;
2) I deleted the captivate_v40.dat;
3) Uninstall and reinstall Adobe Capticate 4.
Regarding captivate_v40.dat. Until yesterday i've been working on my PC, but from yesterday i am working on another one.
And to put all my settings on this one, i've copied the captivate_v40.dat from my old PC and used on this PC.
It is possible that captivate_v40.dat to save my other PC configuration and not to be compatible with this one?

Captivate crashing issue

My Captivate projects crash while I am working on them, giving the error message 'Adobe Captivate has encountered a problem and needs to close. We are sorry for the inconvenience'. I am then unable to make any further edits to the projects: anything that I try to do, for example add a caption or add a slide, causes Captivate to crash.
We have tried a number of things to resolve the issue:
All my Captivate files are stored locally, on my C drive (where Captivate is installed)
The files that have been affected by this issue have been under 9MB and under 60 slides, well within Captivate's limits
I do not use animation or audio in my files, I only use the captions, highlight boxes, buttons etc provided by Captivate.
Tech Support at my office has provided me with a new 'barebones' computer which has only essential applications such as Microsoft Office on it, to minimize any risk from applications not being compatible with Captivate
In preparing the barebones computer, Tech Support completed the steps that Adobe Support provided in the Tech Note below:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb404171&sliceId=1
We have reinstalled Captivate
Has anyone encountered this issue or have any idea what it could be? I wonder if any of the 2 things below might be an issue:
1) I use dual monitors at work - so I capture my screenshots for Captivate on one monitor while Captivate is open in the other monitor. Additionally, the monitor where I capture my screenshots is at a lower resolution (1024 X 768) than the monitor where Captivate is open, since my computer's standard screen resolution is too high for screenshots. Could this be causing problems?
2) I copy and paste slides, captions, buttons etc A LOT within and between different projects. Although each of my projects is small, I have about 20 projects so far, 7 of them are affected by this issue.
We have had this issue for a month now and not sure how to proceed, any insight would be greatly appreciated .
Thanks,
Fereshteh

I use Captivate 3, and I use a dual screen. My resolution is the same on both screens however. I don't have any of the problems you are describing.
I also copy and paste between projects alot, and have 2 instances of Captivate open to do this. Once again, no problem.
Sorry I can't help, but you may want to let us know what version of Captivate, Windows, Flash Player you are using.
Cheers,
Kerry

Captivate crashes in Windows Vista

Discovered this problem a couple of days ago. Captivate will
crash when trying to record narration in Windows Vista. Captivate
cannot see the microphone and will not adjust audio levels.
FIX - The fix is rather simple. Find the AdobeCaptivate.exe
(not the shortcut on the desktop), right click the file, select the
Compatibility tab, check the box "Run in compatibility mode" and
make sure Windows XP Service Pack 2 is selected in the drop-down.
It's possible this may fix other problems running Captivate under
Vista.
-Chris J

Hi there
Perhaps try running as Administrator?
Cheers... Rick
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