Captivate demo hiding in WebHelp output

RH10, WebHelp output
I imported a captivate demo (SWF) and it appears in the project design view and runs properly when I preview the topic in Design view. However when I publish output, the topic comes up blank. What am I missing?
Mike in Oz

Hi Mike
Seems odd. It wouldn't hur, however, to ensure you add the Captivate files (.SWF, .JS, .HTM and any others) to your list of Baggage Files for the project.
Sounds like the Captivate cannot find its files.
Cheers... Rick

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Captivate Demo Does Not Appear

I'm using TCS 3.5, have a machine with 8 GB RAM, large hard drive, fast processor. I am using Captivate to record in Demonstration mode at 1024 x 768. I am outputting to swf.
I have followed the RoboHelp instructions to the letter, but still get this problem: the Captivate demo does not show in my CHM, except when you click the View Result button after compiling. It also shows up in the topic preview ("View Selected Item").
It does not show up when you double click the CHM file in a folder. What shows is an outline of where the demo should be, with a red X in a little box at the upper left corner.
It does show up in WebHelp. The code in the CHM looks okay to me:
<body>
<p><object id="object1" data="captivate_demo.swf" type="application/x-shockwave-flash"
style="border: none;" width="1445" height="950">
<param name="movie" value="captivate_demo.swf">
<param name="quality" value="high">
</object></p>
</body>
I have the latest Flash update (as of 10 minutes ago) running.
Ideas?

Jack DeLand wrote:
Any workarounds at all?
You mean besides stating that folks only use the CHM on 32 bit systems or offering instructions on how to launch the 32 bit help viewer?
I do suppose you could use the Shortcut control to open an instance of Internet Explorer with the Captivate page. But that would require ensuring the Captivate SWF and associated files (HTML, JS) were shipped and installed to the same folder as the CHM file. And depending on how your CHM was launched, you might need to script the path to the file because of the CHM pathing bug you see when a CHM is launched by an application.
Cheers... Rick
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Inserting PIP video into captivate demo - audio problems

Hello,
I am using CP6 and have captured a 1 second demo then imported an FLV file into the demo as a PIP file. It works fine except for some reason it has chopped 1.7 seconds off of the audio at the beginning of the demo:
Any help would greatly be appreciated
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ali

There's a demo here: http://tv.adobe.com/watch/new-in-robohelp10-enterprise-productivity-features/robohelp-10-i ntegration-with-captivate-6/ I followed those instructions and got it to work. The trick is to use both SWF and HTML5 output when you insert the Captivate demo. That's what I wasn't doing. (Also, be sure to download the Captivate patch.)

Cannot insert Captivate Demo - filename contains illegal characters

RoboHelp HTML v8 on XPpro. Captivate v4.
I have created a simple Captivate v4 application demo and published to SWF.
In my RHhtmlv8 project, I create a new topic, and choose Insert > Adobe Captivate Demo.
The Insert dialog allows me to select my SWF file. It shows it in the Insert dialog and starts to play it.
No matter what my SWF filename is (e.g. abc.swf, video1.swf, etc.), when I click the OK button in the Insert dialog, I get the error:
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I have searched the forums here and find no solution.
How do you get support from this company? I went to the support link and it only showed Captivate as an option, even though I have a valid license for RH8 and have registered it. Yet - for 2 days now, I have not heard back from any support via that mechanism.
Jeff

Hi Jeff
When you attempt to insert the demo, by chance do you still have the project open in the Captivate editor? If so, you likely need to close it there before attempting to insert into RoboHelp. I've seen all manner of weirdness with this.
Another thing that seems to have happened recently that is worth looking at. When you Published your Captivate demo, did you Publish as AS2 or AS3? (For those that may wonder, AS refers to ActionScript. Similar to JavaScript and is the Flash programming language.)
I've begun to notice issues with inserting Captivate content where I have published as AS3.
Let us know... Rick
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Hi,
What browser are you using? Most probably, your browser does not support the symbol font out of the box and therefore defaults back to Arial. My guess is that it will work on IE, but not on other browsers. This is because Symbol isn't a default web font.
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Tammy

RoboHelp supports 35 languages so the fact that the Design Editor supports those entities does not surprise me.
The following is from the RoboHelp Tour that can be accessed from my site.
RoboHelp 7 introduced the ability to work with 35 languages. In RoboHelp 8, you can now define a language for the project, a language for a topic and a language for a paragraph.
The search works with all the supported languages you use in the project.
There is a lot more information in the help topic "Authoring content in multiple languages".
It sounds like you are just including the odd word so the above may not be relevant, I just wanted to make sure you are aware of this.
I can't help you on how older browsers will handle this but my thinking is they should, they are just HTML entities after all.
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@petergrainge

Alt text not appearing in WebHelp output

We are using FrameMaker 10 and RoboHelp 9 to output as WebHelp. In the FM files, I have added alternate text to anchored frames containing images. When I update the linked FM files in my RH project, the screen tip is empty for these images, but when I look at the HTML source for the topic, it shows that the alt text is there:
<p class="widegraphic"><img alt="Coach completes form and can either submit now or save it as a draft, edit it, and submit it later. After submit, employee receives task or alert notification, and coach receives task notification. Coach can still edit form at this point. Employee acknolwedges form and completes tasks, and employee task changes to complete. Coach completes task, and task status changes to complete. Lastly, coach receives alert or message notification. "
id="image2" src="using_bpl_form00003.jpg"
style="margin-bottom: 6pt;" border="0" /> </p>
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<p class="widegraphic"></p>
<div align="left"><img alt="using_bpl_form00003.jpg" style="margin-bottom : 6pt; " id="image2" src="using_bpl_form00003.jpg" />
</div>
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<p class="widegraphic"><img alt="Coach completes form and can either submit now or save it as a draft, edit it, and submit it later. After submit, employee receives task or alert notification, and coach receives task notification. Coach can still edit form at this point. Employee acknolwedges form and completes tasks, and employee task changes to complete. Coach completes task, and task status changes to complete. Lastly, coach receives alert or message notification. "
id="image2" src="using_bpl_form00003.jpg"
title="Coach completes form and can either submit now or save it as a draft, edit it, and submit it later. After submit, employee receives task or alert notification, and coach receives task notification. Coach can still edit form at this point. Employee acknolwedges form and completes tasks, and employee task changes to complete. Coach completes task, and task status changes to complete. Lastly, coach receives alert or message notification."
style="margin-bottom: 6pt;" border="0" /> </p>
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Jackie

Hi Jackie,
Offhand, your ALT string seems long. A quick search yielded info at http://www.htmlcodetutorial.com/images/images_famsupp_85.html
If a lengthy description is needed to describe the image, use the LONGDESC attribute to point to the URL of another page which has the lengthy description. Because LONGDESC is not yet sufficiently supported, also follow the image with a "D-link". A D-link is a standard anchor link with contents consisting of the capital letter "D", like this:
Do you experience the same behavior with short alt strings as well?
-Matt
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Have you tried deleting all files from your output directory or generating to a new directory?
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Welcome to our community
I'm more than a bit confused here. Why are you manually copying the pages? It seems that you don't mind the pages living amongst the other WebHelp pages. So why not simply copy them into the project? That way they would be included in the search.
If for some reason that's undesirable, you might look into configuring ZoomSearch. Look at the link below for that.
Click here to view
Cheers... Rick
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TOC and Index entries sometimes blank in WebHelp output

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Just installing the patches is not enough. Adobe release some smaller
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http://www.wvanweelden.eu/articles/robohelp-patches-and-updates
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Robohelp 8 Webhelp Output cannot be viewed in IE 10

Hi,
I have used Robohelp 8 to create help file. The webhelp output can be perfectly seen in IE 7 OR 8. However, in IE 10, when the start page in the webhelp folder is cliked, the TOC is opening but the topics are not getting displayed in the right pane. When we click a topic from the TOC pane, no topic gets displayed. Please suggest a solution ASAP, as we have sent the help to a client. They are are facing an issue with the help. We have to fast fix this problem to avoid an escalation. Please respond with a fix to this problem. Please note we have used Robohelp 8 and viewing the webhelp output in IE 10.

I have come acoss issues being reported in adobe forums that webhelp output cannot be viewed in IE 10. Fixes are provided for Robohelp 10 @http://forums.adobe.com/community/robohelp/robohelp_webhelp?view=discussions where we are given a link with the fixes @.http://helpx.adobe.com/robohelp/kb/help-visible-using-win-8-ie.html but no fixes are available for robohelp 8. Please provide a similar fix for robohelp 8
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Captivate demo in RoboHelp HTML

I put a Captivate demo in the RoboHelp file. It works fine. The only problem is the size. The demo is larger than the RoboHelp window and requires the user to scroll down and side ways to see parts of the demo. Also, because of the size, the Stop, Play, Pause buttons and Progress bar don't appear.
Is there anyway to make the demo's size smaller (doesn't require alot of reducing) and to make the buttons appear on the bottom of the screen? Is this a RoboHelp problem or something that I can adapt in Captivate?
Thanks,
Judy

Hi there
Answers have been offered to the thread you cross posted to the RoboHelp forums.
Click here to view the thread.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

!screenlayout! folder in WebHelp Output

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add-spsolution failed to extract the cab file in the solution
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~ ! @ # $% ^ & *
http://iwillsharemypoint.blogspot.ie/2012/11/add-spsolution-failed-to-extract-cab.html
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Hi,
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A quick peek tells me that RoboHelp is treating the CSS files of the HTML5 screen layouts as CSS files that need to be provided in the output. Please take the time to submit your bug at https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform.
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Hi Michael
I think what you are seeing is typical behavior when you have a linked Word document. And therein lies a bit of an issue. Certainly RoboHelp allows you to link a Word document, but Word and HTML are a bit like mixing oil and water. Word creates things you intend to print. HTML is intended for screen display. Mixing the two results in a bit of a kludge.
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Cheers... Rick
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Begin learning RoboHelp HTML 7, 8 or 9 within the day!
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Search tab malfunction in RoboHelp 8 (WebHelp output)

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edjohns_dfw

I have come acoss issues being reported in adobe forums that webhelp output cannot be viewed in IE 10. Fixes are provided for Robohelp 10 @http://forums.adobe.com/community/robohelp/robohelp_webhelp?view=discussions where we are given a link with the fixes @.http://helpx.adobe.com/robohelp/kb/help-visible-using-win-8-ie.html but no fixes are available for robohelp 8. Please provide a similar fix for robohelp 8
Request the adobe development team to get back ASAP as we do not have the timeframe to upgrade to robohelp 10.

Captivate demo hiding in WebHelp output

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