Captivate goes blank after playing a few seconds

I've had a couple of people run into this on Windows
machines, while others work great. Has this ever happened to anyone
else? The audio works fine, though.
Thanks
Bob

Hi Everyone,
Here are a few things that worked for me with this issue.
First, I found that when the Captivate3 project ran from an LMS
(Learning Management System) we didn't have a problem with a blank
screen appearing. Also, I found that the project ran without issues
in the latest versions of both Netscape and Mozilla Firefox.
Lorna, if you want more technical info check out my second
post dated 1/17/08, it has the links to Microsoft and Adobe with
more technical documentation.
Secondly, I found that some users were attempting to open the
Captivate3 project with IE but had an older version of Flash than
the project was created in. Captivate3 publishes SWF files in the
versions Flash 7, 8 & 9. The Captivate3 projects that I've been
publishing have worked in IE best if IE has the latest version of
Shockwave add-on available. What version of Flash was the Captivate
project published in?
Here's how to tell;
Open Internet Explorer > click on Tools in the menu
bar> select Internet Options> select the Program tab> at
the bottom click on the Manage add-ons button> on the Manage
add-ons window click the Show drop-down menu> select Add-ons
currently loaded in IE> an Enables lists opens below.
Check if Shockwave Flash Object Active X Control is listed
& enabled. The file name is Flash9e.ocx.
This ActiveX Control file should also be listed in the
"Add-ons that have been used by Internet Explorer" and enabled. If
it isn't you can go to the Recommended Add-ons for Internet
Explorer. At this URL:
http://www.windowsmarketplace.com/content.aspx?ctId=388#develop
and download/install Shockwave Flash Player. You will also find
listed Macromedia Flash Player, originally I had this player
installed as an add-on in IE but the Captivate3 project still
didn't run correctly. It wasn't until I downloaded and installed
the Shockwave Flash Player that it ran properly.
Third, I found a user was trying to open the Captivate3 SWF
file directly from download instead of from the saved location of
the file. This user was able to open the SWF finally when I walked
her thru opening the SWF by right clicking and selecting the
appropriate Flash player.
I hope this is helpful.
Charlotte C

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