Captivate hangs after certain animations

Question

I have been putting Captivate 2 through rigorous testing for
almost 3 weeks.
Problem #1: Multiple times after inserting an animation or
auto recording the movement of a window the Captivate File Edit
View etc. main menus will only quickly drop down and back up
without time to make a choice. The navigation bars will move, but
snap back to their original position unless you use the navigation
arrows. You can still save a project by clicking on the save icon,
but you must use the exit arrow or understant the Alt F C or Alt F
X key commands to close a project and exit the application. This
would be very scary to a novice user.
Problem #2: When recording in the Prt Scr Mode the
application refuses to record a screen if you do not frequently
press Prt Scr. Clicking other applications on the Window Task Bar
sometimes unlocks the loop, but frequently you must press the End
key and start recording again to get this Key function to work
correctly.
I have not lost and test work, but I have frequently been
forced to completely exit Captivate, wait several seconds and
restart Captivate to get these behaviors to stop.
Whats Up?
vbtester

Answer 1

vbtester, you really haven't made your problem very easy to
see. For #1 you might be saying that during recording, some
background captures that you want, are not being captured during
auto-record ... I'm guessing because somewhere in there you are
referring to the old-style keyboard commands to close a window
(ALT+F+C and so on) ... and I haven't a clue how that figures into
your problem.
If you are missing screen captures you need, try to get used
to using manual capture together with the auto-record feature.
Watch what you are getting (the icon will flash red on your system
bar each time a screen shot is taken) and if Captivate didn't get a
shot yoyu need, press the "PrtScr" key to manually get it.
YOur issue #2 sounds like you are doing what I suggested for
#1 and for some reason the "PrtScr" key isn't working properly. If
that is a problem, do one of two things:
Either change the manual record key to something else
(Options > Recording Options > Change Recording Keys (tab)
and see if that helps, OR ...
Go to Start > Run > (type) "msconfig" to open your
startup options dialog. It is possible that another application is
starting up with Windows, and is holding the "PrtScr" key hostage.
Disable that application and reboot to try again with Captivate.
Any of this helpful? If not, I might have misunderstood your
problems, so perhaps you could restate them in more descriptive
step-by-step format?? Thanks!
.