Captivate in Robohelp

I have Captivate movies running in my Robohelp application.
It works all fine except that when you load a page with a Captivate
movie, you have to click the start button of the movie control
twice to make it run. After that the control will work fine unless
you reload the page and then you again have to double-click again
to make the control work. Any ideas or should I maybe move to the
Captivate Forum?
Cheers, Axel

Hi Axel
Here is a link to something that may help. Basically, I
believe you are seeing the result of a change in the way the
browser deals with objects. This was a result of a court order for
Microsoft to comply with. So you can thank those that sued
Microsoft for the kludge.
Click
here to read the TechNote
Happy reading... Rick :)

Similar Messages

What additional software requirements are needed when using Captivate with RoboHelp?

Hello,
I use RoboHelp HTML 6 & 8 for developing online manuals for our government business. We are currently exploring eLearning options for our training needs, and I am considering the idea of implementing Captivate features (PP slides, simulations, animations) directly into the manuals. We would not need the collaborative/review aspects of Captivate, so I believe we wouldn't need to purchase Adobe Air additionally. However, would anyone be willing to give me the lowdown on what additional software either I would need as a developer, or end-users would need (Adobe Flash, I assume) if we decided on Captivate? Would we need addtional software (Connect Pro/ LMS) to publish the Captivate content?
I have conducted an extensive online search and explored the forum threads with some success, but there is a lot of convoluted information out there!
Thanks in advance for your help!!

Hi there
Speaking as one who regularly combines Captivate and RoboHelp...
Unless you really want some functionality that Captivate alone simply does not provide, you really shouldn't need any additional software whatsoever. You record the eLearning bits in Captivate, then you use that content in your RoboHelp projects.
Are you seeking to host things in a Learning Management System (LMS)? If so, you probably should abandon the thought of RoboHelp, as it serves a bit of the functionality the LMS would provide.
Note that AIR is a functionality similar to the Flash Player or the PDF Reader. It is free for the taking by the end user. There is nothing one would need to purchase. Now if you want to *AUTHOR* something in AIR, that's a different story. RoboHelp HTML version 8 will produce an AIRHelp output. But it sounds to me that you may be somewhat unfamiliar with what AIR gives you. So here's the skinny.
If you were to produce AIRHelp output from RoboHelp, you end up with a .AIR file that each of your end users must *INSTALL* just as they would have to install an application. That's just to view the help. Prior to installing your AIR output, they would also need to first *INSTALL* the AIR viewer. So if they had no AIR capability whatsoever, they would need to perform two different installs. One of the AIR runtime, and a second of your AIR output. Additionally, creating the AIR output will also require a digital certificate. Now RoboHelp will allow you to create one, but it's an untrusted certificate and the end user will be forced to acknowledge whether they wish to continue installing with an untrusted certificate.
Anyhoo, hopefully that helps you with at least some of what you were looking for.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Captivate to RoboHelp

Using RH v6 or 7, when I import a Captivate Demo (HTML/SWF),
I am allowed to choose only a single SWF file. However, in addition
to the movie SWF file, I need to also import the 'skin' SWF file
containing the progress indicator and controls--or, better yet, the
HTML file that handles both the movie and skin SWF files. I have
the same problem whether running the Captivate movie in a new
window or within the RoboHelp window.
Can anyone help me with this?
Thanks.

Hi mchance47
See if the following link helps sort things.
Click
here
Also note that if you used spaces in your Captivate names and
you have the option inside RoboHelp to convert underscores to
spaces, you will need to ensure that your Captivate files have no
spaces in any file names.
Cheers... Rick

Captivate in Robohelp - Directory structure

I want to add Captivate demos to my Robohelp project. When I
select "Insert Captivate Demo" in RH, the dialog box limits the
demo's location to be within the Robohelp project folder. Since
that folder has several subfolders, and each Captivate demo has its
own folder, I'm not clear where to put the Captivate demos. Would
it make sense for each Captivate demo folder to be located under
the highest-level folder for the Robohelp project? This would put
the Captivate folders at the same tree level as "!Language",
"!SkinSubFolder", and "!SSL!". How do RH/Captivate users do
this?

Hi Christopher
Please review the links below and see if you still have
questions after.
Link
number one
Link
number two
Cheers... Rick

Importing Adobe Captivate into Robohelp 6

When I try to import Captivate files into RoboHelp it seems
like the import was successful, but when I try to view it the
screen is blank. I any new to working on Captivate as well, but I
beleive everything is ok on that end.
Any ideas?

Hey Colum,
Thanks for your help, but I still seem to be having
difficulty.
I am using RoboHelp HTML 6 for my project.
Here is what I have done:
Created my Captivate file & saved it.
Imported the Captivate file in my Baggage Folder.
Problems are:
When I double click on the file in Baggage it opens up
Captivate.
I then tried to import the same clip into a New Topic, but
again all I get is a text box saying Flash Movie File. I compiling
the porject, but when I try to click on the topic with the
Captivate file, but the page freezes. When I mouse over the text
box it says "Click to activate & use this control."
Any help would be great.
Thanks

Captivate or RoboHelp refresher

Where can I get access to a RoboHelp or Captivate manual
in the NY Metro area? Are there any online?
What versions are current?
Or, anyone have a manual I can look at? (It's been awhile)
If so, please reply. Thanks!

Welcome to our community, Hope Susan
What specifically are you looking for?
Cheers... Rick

RoboHelp 7 HTML - Captivate Integration

Hello,
I have a problem importing captivate projects into my
RoboHelp 7 HTML projects. When I publish used to be able to import
the [captivate project]_skin.swf and it would import all relevant
swf files into the help files. When I attempt to do this now,
RoboHelp locks up.
I thought that it might just be taking a bit longer than
normal, so I let it sit, and sit, and sit. About 3 hours later I
decided to Ctrl + Alt + Del it to get it to stop. Of course, no
captivate files were brought in.
So, I tried to just import the pertinent .swf file so I could
at least get the files in there. Well, I got the files in and
working, at least in the previews they are. When I attempt to
output the .chm file or a Flash Help Pro, only one of the videos
works properly. The rest start with the Adobe Captivate progress
bar, then stop.
I am currently using RoboHelp 7.0.2.
Any help would be greatly appreciated.

Hi there Andrew
One thing that always bites me in the heels when I'm doing
this is that the project should not still be open in Captivate.
RoboHelp seems to hang until I close the project in Captivate.
Cheers... Rick

Publishing Captivate quiz using RoboHelp HTML 9

I am trying to publish a quiz made with Captivate 4 using RoboHelp HTML 9 webhelp pro output. The quiz is saved on a network drive and I tried to link out to it from Robohelp but that did not work so I imported the quiz html file into Robohelp and I can view the quiz using the goggle tool in Robohelp but when I publish the screen is blank. Does anyone know what I am doing wrong and how to get it to work? This is my first time trying to use Captivate with Robohelp.
Thanks,
Chrissy

Did you also import the SWF and JS files as well as the HTM?

Is there an auto-correct setting in Robohelp 7?

I am wondering because I notice that when I write html code and then view it in the design view and then go back to html view there are new tags that have been inserted like this: <robohelp>—</robohelp>. What does that mean? Can I turn that feature off. I have been writting html code for about two years so I don't think I'm a pro but I know how to valiadte html code before I publish it and it is very anoying when the program tries to correct what I'm doing. If I do something wrong I would like that it just doesn't work, that way I can find out what I did wrong and fix it. But when the program automatically "fixes" what it thinks is a mistake it actually makes things worse. I understand the idea of creating something thats easy to use, but if you haven't taken the time to learn html or css or JavaScript ect. then you shouldn't create web pages.

Hi all
@idesofdecember
If you don't want RoboHelp mucking with your code and you don't like using the WYSIWYG editor, why not just configure Notepad as your default editor in RoboHelp? If you do this, Notepad will open and you may freely edit your HTML and JavaScript to your heart's content. Nothing will change any code on you.
Just thinking out loud here... Rick
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Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

Information in the Powered by RoboHelp box not displaying

Hi,
While generating FlashHelp, I edited the information displayed when the Powered by RoboHelp icon is clicked from the Help file to include a Help version. While testing, some users reported clicking the icon displayed the information correctly, while others are not. Without getting into too much detail, does anyone have any ideas about why this would happen? Or how to fix? I've attached a couple of screen shots that may help.
Any help you could offer would be much appreciated.
Thanks-
LJuneau

Hi there
You may wish to investigate differences in the Adobe Flash player versions.
For example, where the dialog appears correctly, right-click the dialog and see what is reported for the Flash Player version.
I'm thinking you may see a difference. (at least that's the hope )
Try this on more than a few PCs. My guess is that those that work fine will all be related to one player version while the ones that don't display properly are related to another.
Any way you slice it, you are facing an issue with the configuration of the end user's workstation. Unfortunately, we all too often have no control over that.
Cheers all... Rick
Click here for Adobe Authorized Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

RoboHelp10 crashes during development after adding Captivate 7 swf

I think I have found the cause of my RH10 crashes, but I am looking for confirmation before launching a 6 month development project.
I am embedding CP7 SWFs in RH10 topics.
ENVIRONMENT
Win 7 64 bit
Dell 2 core, 4GB RAM
RH 10.0.1.292
CP 7.0.1.237
If I embed a CP7 demo as in CASE ONE below, RH crashes while I am working on the project. If I generate, the executable runs flawlessly. The crash is always during development. The exact action leading to the crash appears to be random. The crash occurs unpredictably after working on the project for 5-15 minutes.
If I embed a CP7 demo as in CASE TWO below I have been able to write in RH all day w/o a crash.
What is so evil about the first case? I suspect an issue with the baggage files, but can’t imagine what.
CASE ONE
The files needed to play the SWF (.swf, .htm, .css and .js) are added as baggage files like this:
The link to launch the video works like this:
The generated project plays perfectly, like this:
CASE TWO
I clicked inside a topic then did:
That gave me a topic like this:
I didn’t put the topic above in the TOC. Instead I created a TOC topic that linked to it like this:
The generated project plays the topic perfectly, like this:
The questions before committing to months of development are:
Did I find the cause of the crash?
Is it safe to commit to major development using RH as in CASE TWO with the expectation that I will not have RH crashing every 10-15 min?
Best,
Ted

Hi Ted
Question here. For your case 1, is Captivate open still? Perhaps with that project loaded? I've seen it where things get really wonky if you work that way. It's as if Captivate still has some hooks in the project even after it has generated the output files.
If that's what you are doing, you might try closing Captivate and see if the crashing stops.
Additionally, it's worth noting that when Captivate creates the output files and you import them as Baggage into RoboHelp, the HTML file Captivate creates will have different coding than you will see if you simply insert a Captivate SWF into a topic.
Apologies in advance if you already knew any of this, but here is my own criteria for co-mingling Captivate with RoboHelp.
If I have a RoboHelp topic that has other information inside and I want that Captivate demo to be viewed right from inside the topic, I'll just insert the SWF. But if that Captivate demo is so large that it really warrants full screen viewing, I'll likely import the files as Baggage and establish a link that points to the Captivate HTML page to open things up.
Not sure if I've managed to actually help here. But hopefully I've done no harm.
Cheers... Rick

File Update Crashes Robohelp

This is a persistent problem that I've had from Day One of
using this product. And yes, I have all updates installed.
I am able to create the RH project and copy by reference the
FM book, and generate webhelp alright, but occasionally and for no
apparent reason, when I update a single file (chapter) in RH, the
update goes to an unspecified point and crashes the program. Every
subsequent update of that file results in the same crash. Now I am
afraid to update the entire book for fear of corrupting the entire
project. When I re-open the RH project following the crash, all the
cross-reference markers in the updated file appear in RH as red
boxes. Does this indicate a problem with a specific cross-reference
in the FM source file?
Any help would be greatly appreciated as the amount of manual
post-synchronization work in the converted RH files is significant
(due to Chinese translation). By the way, other larger FM files in
the same project updated successfully (and were also subject to the
same Chinese translation process), so I'm at a loss as to the cause
of this problem. It must be in the specific FM source file
somewhere.

Hi there
The tenor of your post would seem to infer you believe the Adobe engineers are intently watching the forums in search of issues like yours to address. I'm basing that from your statements:
michaelscohen wrote:
Please Adobe, answer this question and/or address this persistent problem...
...Adobe, where the heck are you on this? You have long-time customers getting increasingly angry and considering a move to a different software vendor for a solution.
The fact is, these forums aren't the place to seek help from Adobe. Sure some of the Adobe staff will visit here from time to time, but if you really want them to see the issue, you need to submit it via the proper channel. That channel is called the Wish Form/Bug Reporting Form.
Click here to visit the Wish Form/Bug Reporting Form
Largely these forums are user-to-user support.
Cheers... Rick
Click here for Adobe Authorized Captivate and RoboHelp HTML Training
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Click here for RoboHelp and Captivate eBooks

Adobe Captivate 4 files in Adobe Captivate 3?

Hi this might seem like a simple question,
Is it possible to open Adobe Captivate 4 files in Adobe Captivate 3?
Thanks guys!

Hi Manish
I tend to disagree with this. Think of Microsoft Office products. For example, Microsoft Word. Many folks have been accustomed to having the ability to use a newer version of Word to Save As an older version format which could then be easily edited on a different PC in the older version.
I can see a real use case for this capability with Captivate. Perhaps you have a large organization that has a multitude of Captivate copies. Most are on 3 and they cannot upgrade all PCs at the moment. So they add perhaps three licenses and all they are able to purchase are version 4. Suddenly you have a mismatch!
Something for you developers to consider.
Cheers... Rick
Click here for Adobe Certified Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

Captivate 4 not detecting audio input from USB Microphone

I'm using a Logitech USB microphone in Captivate 4. When I try to calibrate it, Captivate 4 is not detecting any sound. It is set up properly. In the "audio settings" menu, this microphone is listed in the drop down list. I have selected it as the input device. However, when I try to "calibrate" this microphone, no audio is detectable. Captivate 4 is detecting the device, but not the audio input. I have double checked all the usual suspects--this microphone is selected as the default recording device. It does not use special software or drivers. It is designed to use the drivers in Vista. It works fine with other applications. I have made sure the input level is detectable. I've checked to make sure it is not muted. I have other microphones (non-USB cheapies) that work fine, but I can't get this specific USB microphone to work.
Suggestions?

Hi there
Have you tried what is on the page linked below?
Click here to visit the page
Cheers... Rick
Click here for Adobe Authorized Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

Can't group objects in Captivate?

Why no option to "group" objects in Captivate? -- not only is this standard in vector graphics programs (Freehand, Illustrator, Flash, even in Word), it's necessary for efficient editing.

Hi there
You may group, but the grouping is temporary.
Note that Captivate is not a vector application. Instead it is a raster based applicaton. Perhaps that explains it?
If you really would like to see it emerge as a future option, please submit a Wish Form to ask for it.
Click here to visit the Wish Form/Bug Reporting Form
Cheers... Rick
Click here for Adobe Certified Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

Captivate in Robohelp

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