Captivate presentation not launching in LMS

I created an acknowledgement in Captivate using a PowerPoint and needed to publish it to an LMS (Plateau). When launching the finished product from the LMS, I am not seeing the presentation; all I am seeing is a grey screen. There is no error message and nothing is loading. Any idea what could be causing this?

Hello and welcome to the forum,
Can you explain how and what you did upload? Is it working OK with Preview in Browser? If yes, be sure to upload all files created when publishing. If you published to SWF, normally you'll have at least a JS and a HTML-file. The last has to be launched. If you have reporting enabled you should have published as a SCO which results in a zipped folder with a lot of files in it, all required to enable reporting. I don't use Plateau but another LMS and I find the easiest way to upload another presentation is to have it zipped (there is a butotn in the publishing dialog box), and upload the package instructing the LMS to unzip and launch the HTML-file. But I'm not sure that this is possible with Plateau.
Lilybiri

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Captivate 5 not working with LMS when linking to AICC published file

When we publish and link our Captivate 4 files. Everything works fine. Now that we've upgraded and tried launching the Captivate 5 files. We only get a loading screen. Can someone help us? We provide training for over 10,000 employees and train several departments to use Captivate for our LMS, but now with Captivate 5 not working it brings up a big issue for us.

another HotFix worked for me:
This is with reference to the issue you are facing with AICC courses on LMS.
Please follow the steps mentioned below and let me know if this solves the issue for you.
1.       Close Captivate if already launched.
2.       Navigate to Captivate installed folder ( For Ex : C:\Program Files\Adobe\Adobe Captivate 5)
3.       Navigate to folder “Templates”
4.       Open folder “Publish”
5.       Open folder “AICC”
6.       Rename the HTM file “default.htm” to “default_old.htm”.
7.       Download the zip the file from https://acrobat.com/#d=rZv8-z9C0z4PPMpqjbkZIQ , Unzip the contents and copy the HTM file “default.htm”
8.       Paste it inside “AICC” folder.
9.       Launch Captivate and open the project.
10.   Re-publish the project and upload the content to LMS.
Let me know if this solves the issue.
Thanks,
Ashwin Bharghav B
Adobe Captivate Team
hope it works for you!

Captivate will not launch

I have used Captivate once, on a trial basis, some many months ago. At the time I purchased the subscription (valid still) and worked with it a few times. I have only returned to it recently and the program will not launch. The icon appears in my Mac system tray, the small icon bounces as if it is starting, and then it disappears. I reinstalled a moment ago, and when the install said "Launch now" again the same thing happened.
Don't know how to get this to launch.

Turns out that there is a patch for this and it is not just me. Basically, it has to do with OS 10.9.
I have the same issue with FlashCC now, but there is no simple patch. Adobe has provided me a link to some instructions that I will try
So Captivate is now launching!

Captivate audio not pausing in LMS after bookmarking relaunch.

My course is in Captivate 5.5. I have audio attached to each slide and each slide has a "Next" text button to pause the slide at the end. We use SumTotal LMS. The course works fine if you launch and complete it in one sitting. If I close out and bookmark my place, then relaunch the course it will start where it left off and the slides pause at the "Next' button, however the audio keeps going. I have looked this up and down from both sides and cannot resolve this issue. Multiple users have had this issue. Any help would be appreciated as I need to get this course live.

Rod,
Thank you very much! I added the audio slide by slide and I do have it at the start of each slide. I will try moving it a tenth or two out.
I appreciate the help.
Terry
cid:[email protected]
Terry Bradford
Technology-Based Learning Supervisor, Global Learning Center
AGCO
Tel +1 770.232.8095   Fax +1 770.813.6140
4570 River Green Parkway, Suite 140
Duluth, GA 30096-2563 USA
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Captivate 5 Not Launching

Captivate 5 was installed on laptop running Win Vista 64 bit. Ran fine through last summer, haven't used since. Tried to launch recently and receive "application falied to initialize properly " error. Uninstalled/Reinstalled many times, downloaded patch from Adobe site, etc. Nothing working. Runs fine on my desktop computer. Might anyone have a suggestion of things to try? Thanks.

Hello,
When you uninstalled Captivate 5, did you check "Remove Preferences" ?
Do you have any other Adobe Product installed on this computer (Laptop, WIn Vista 64bit) ?
Did you tried to launch Captivate 5 from another user account (Built-in Administrator) ?
Any hardware changes on your Laptop since summer ?
Thanks,
Vikram

Captivate does not launch after clicking application icon

I just downloaded and successfully installed Captivate. And elected to use the Trial mode. But when I click on the application icon, whether in the applications folder or the alias I placed in the dock, nothing happens.
Help please.
Thanks, Chris.

@Arunkumar: Yes, I ran the AM tester and I am able to see the results properly for all the VOs and levels.
I created a sample on the HR Schema and tested. I see that when I click on the Employee node for expansion(can be checked with the data or the short description), it hangs with the load icon.
I do not see anything in the log other than:
<RegionRenderer> <encodeAll> The region component with id: r1 has detected a page fragment with multiple root components. Fragments with more than one root component may not display correctly in a region and may have a negative impact on performance. It is recommended that you restructure the page fragment to have a single root component.
I do not see any upload options here to give my testcase. So, I uploaded to this link: https://www.dropbox.com/s/vybip3owzuziz86/HRHierarchyViewer.zip
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Message was edited by: Divya Bellamkonda

Captivate 5 - Not sending LMS Finish

All-
I need your help to solve a frustrating problem. I have been using Captivate for several years, and recently started using Captivate 5. The courses I designed in the past were hosted on an LMS that was not SCORM compliant or even conformant. We are transitioning to Element K which professes to be SCORM compliant. I started by taking the courses which were built for the old LMS and turned on reporting. I have made several test files with different settings, however, I see my problem in every case.
Here are the settings from my most recent upload:
Reporting enabled
SCORM 1.2
Template: Send tracking data at end
Manifest: Mastery Score set to 90%
Report Status: Complete/Incomplete
Report to LMS as Percent
Report Data: Quiz Results Only
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If passing grade: Continue
If failing grade: Infinite atttempts, show retake button
My problems are as follows:
Element K launches the course in a new window. Upon successful completion of the course (passing grade of 90% or better), the results page offers the "Continue" button. When the "Continue" button is pressed, the slide progresses to the next slide which instructs the user to close the window. When the window is closed, it appears that Captivate does not send an LMS Finish command to the LMS, so the course is not marked as complete. I used the ADL's "Test Suite" on the course and it failed because the course did not send an LMS Finish Command, however, I found that tool hard to use and sometimes I couldn't get the course to load at all. Probably my newbie fault, but I don't know.
Is there something I need to set in Captivate to make it send the LMS Finish?
Should I remove that last slide that clicking the "Continue" button takes you too? I put in in there becuse clicking "Continue" on the Quiz results page does nothing at all (at least on the front end).
Does the "Close Project" option under Project End Options send the LMS Finish command? Should that be set to something else?
Does the user have to click the "Continue" button on the Quiz results page to send the LMS Finish command?
One one of my previous test courses, I unchecked "Never send Resume Data" as I wanted the user to be able to return to the course where they left off. This worked fine until they completed the course (but was not marked as complete in the LMS due to the above problem); when they returned to the course again, they were sent to the last slide of the course (the one that tells them to close the window). Will this always happen or will the bookmark "reset" once the course is shown as completed in the LMS?
I am new to SCORM and what little I know has been learned by reading on the web/forums while searching for solutions to this problem. Any suggestions, hints, tips or tricks with regards to SCORM and Captivate 5 and/or Element K would be appreciated. I have exhausted the forums and even tried scanning some resource books to try and understand the settings within Captivate in regards to what they do and how it effects the course.
Thanks in advance!
Katherine

HI
I've learned that using the "Close Project" option is the best one. Make sure that the "result"slide offers the last button available for the user. The one that shows up as deafult, marked "Continue", is the one I use to end the course. Rename it "Close & Save". By doing this the course closes and the SCORM results are sent to the LMS.
What I've noticed is that not all previous releases of browsers does this very well. 6 months ago, I couldn't make Safari, Opera, Chrome or FF work. But recent updates have fixed this. Today, Opera is the only one with an issue, it works,but very very slowly.
Hope this helps:)
BK

Captivate 6 does not launch - flashes briefly then disappears

I just installed the subscription version of Captiavte 6. When I try to launch the app, the screen briefly flashes for a second or two, and then disappears. The app itself does not launch.
I am on Windows 7, 64 bit. I have a prior version of Captiavte 5.5 (which for various reasons I have not uninstalled yet). Help!

You can have any number of Captivate major versions installed on your PC and they don't usually interfere with one another. (I happen to have versions 3, 4, 5.0, 5.5, 6.1 on my laptop.)
Are you launching Cp6 using Run As Administrator?
If you had previously installed a trial version of Cp6, did you delete the Preferences folder before upgrading or installing 6.1? If not, then do so.
Sometimes Captivate crashes due to corrupted fonts. The usual debug process is to go to your Windows > Fonts folder and cut/paste all non-default fonts out to another folder so that you can check if this is in fact the issue. If Captivate then launches successfully, you start re-installing fonts until you find the one/s responsible for the crash.

Captivate 5 not Reporting Quiz scores correctly in LMS

Our organization is transitioning to Captivate 5 from Captivate 4. We are using SumTotal as our LMS. I took a CP4 project and converted to CP5, then uploaded it as a test. The results were dismaying.
Captivate 5 Scorm 1.2 apprears to send scores to the LMS instead of scaled scores. For example; If you have 20 questions the scaled score should always be 0 to 100.
In the example I converted from Captivate 4, I have 15 quiz questions. In my first try I scored 60% on the Quiz. Captivate reported to the LMS a percentage complete of 0 and a score of 90%. In my second attempt I scored 80% (which is required for passing from within the Quiz setup) and Captivate reported to the LMS 100% complete and a score of 100%.
I repeat, all worked fine with the same course published as Captivate 4.
I work for a very large multinational company. This is a killer for us if we want to go forward with Captive 5. In fact, I have just spent a lot of money upgrading everyone in my department - money wasted if we can't use the output with our LMS.
Does anyone have any ideas, and is there a way to get to someone at Adobe if this forum is unable to provide answers?
Sorry to sound panicked, but I guess I am.
Frank

Hi all
You're absolutely right. Adobe silence is extremely unsatisfactory and unprofessional. Below are the email correspondences. Does anyone know who are the President or the CEO and the email address? I think it’s about time to find out why from the top man himself.
Best regards... Flavian
From: Flavian Lim [mailto:[email protected]]
Sent: Tuesday, 21 September, 2010 12:00 AM
To: '[email protected]'
Subject: FW: Quizzing related forum posts?????
Importance: High
Hi Vish
Please furnish me with your updates immediately.
Best regards... Flavian
From: Flavian Lim [mailto:[email protected]]
Sent: Sunday, 12 September, 2010 8:18 PM
To: '[email protected]'
Subject: FW: Quizzing related forum posts
Hi Vish
Any updates? My timeline is behind schedule.
Thanks & regards... Flavian
From: Flavian Lim [mailto:[email protected]]
Sent: Friday, 10 September, 2010 1:24 AM
To: 'Shivaswamy Viswanath'
Subject: RE: Quizzing related forum posts
Hi Vish
Thanks for following up the issues. Attached, please find the files requested.
Hope it helps.
Best regards... Flavian
From: Shivaswamy Viswanath [mailto:[email protected]]
Sent: Thursday, 9 September, 2010 11:35 AM
To: [email protected]
Subject: RE: Quizzing related forum posts
Hello Flavian,
Can you share the cptx file with us?
Thanks,
Vish
From: Flavian [mailto:[email protected]]
Sent: Wednesday, September 08, 2010 10:17 PM
To: Shivaswamy Viswanath
Subject: Re: Quizzing related forum posts
Hi Vish
Yes, they are all checked.
Please revert soonest.
Thanks... Flavian
Sent from my BlackBerry Wireless Handheld
From: Shivaswamy Viswanath <[email protected]>
Date: Wed, 8 Sep 2010 15:48:38 +0530
To: [email protected]<[email protected]>
Subject: RE: Quizzing related forum posts
Hello Flavian,
Looks like the interaction data for the question is not captured. Can you please check whether ‘Report Answer’ option is checked in ‘REPORTING’ accordion of Quiz PI for all question slides? If not, can please enable this option and check it out?
Thanks,
Vish
From: Flavian Lim [mailto:[email protected]]
Sent: Wednesday, September 08, 2010 2:17 PM
To: Shivaswamy Viswanath
Subject: RE: Quizzing related forum posts
Hi Vish
Attached, please find a copy of the student record file as requested.
Thanks & regards... Flavian
From: Shivaswamy Viswanath [mailto:[email protected]]
Sent: Wednesday, 8 September, 2010 2:50 PM
To: [email protected]
Cc: Suresh Jayaraman
Subject: RE: Quizzing related forum posts
Hello Flavian,
Thanks for the reply. Regarding the thread Captivate 5 not Reporting Quiz scores correctly in LMS we would like to investigate further. Can you share those XML files with us? It can be found in Wamp Server, captivate results folder. Can you please zip it and send it to us?
Thanks,
Vish
From: Flavian [mailto:[email protected]]
Sent: Sunday, September 05, 2010 1:31 PM
To: Shivaswamy Viswanath
Subject: Re: Quizzing related forum posts
Hi Vish
The configuration is exactly as described in the Adobe help. Both the quiz and Wampserver is on the same machine. The rest is as per stated on the forum thread.
By looking at the results of the Cp5 Quiz Results Analyzer, does it make any sense? The statistics doesn't fit in at all.
Appreciate your interest in this issue. Hope we can work towards resolving this issue.
Best regards... Flavian
Sent from my BlackBerry Wireless Handheld
From: Shivaswamy Viswanath <[email protected]>
Date: Sun, 5 Sep 2010 11:39:40 +0530
To: [email protected]<[email protected]>
Cc: Suresh Jayaraman<[email protected]>
Subject: Quizzing related forum posts
Hello There,
This is Vish from Adobe Captivate Team at Adobe. I have observed multiple threads from you on the issues you are facing with Quizzing feature. I thought of mailing you to know the issues you are facing so that I could look at them. Can you please mail me those issues and if possible few sample files too?
Thanks,
Vish

Custom Quiz with Master Widget not reporting in LMS (Captivate 5.5)

Hello,
I have written a custom quiz with partial scoring and, in order to report answers, I am using the Master Widget. (Huge thanks to Lilybiri and Infosemantics for all of the guidance I have found in blogs and e-learning classes!)
In summary, the quiz is composed of 2 questions with 4 possible answers each. Each of the 4 answers have a different score attached to it (i.e. answer a = 4 points; answer b = 3 points; answer c = 2 points; answer d = 1 point). On each question slide I have added a Master Widget (using the variable representing the points the student received as a slave object). I want the quiz to report the score for each question. After the student has answered both question slides, they continue to a "Results" slide. Here they view the total of their scores and get feedback on if their total is to high, too low, or in-line. On the results page I have used the Master Widget to report the total score to the quiz.
I have uploaded this quiz as a SCORM package to both Moodle 2.3 and Blackboard 9 (we are trialing different LMS systems). The quiz runs great in each LMS but when I try to access a report, I don't get any results: no report of the points received for each quiz item and no score total. In fact, in Blackboard I get a blank page:
In Moodle, I get:
Here is what my quiz preferences look like:
I am really stuck. I realize there are a lot of components to this process and I really need some help to find out where the problem lies.
Thank you for your time and help!!!

Bray,
Yes the figures shown on the Quiz Results slide are important because they indicate some of your widgets or other interactive objects are not being reported to the 'official' quiz score.
You need to go back and check the objects that you want to be included in the score. The 67% score reported by the quiz on the quiz results slide probably means that Captivate thinks you only have three objects reporting to the quiz and only two of those (two thirds or 67% in round figures) were successful.
You mentioned before that you have three Master widgets in this project. How many of them are set to report to the quiz? To test whether they're all reporting success, turn on Success and Failure captions for these widgets and then run through your interaction.
When using Slave Variables with the Master widgets for partial scoring, don't forget that although the Master widgets might count these variables as being interactive objects, Captivate does not.
Although the Master widget is VERY powerful, it also tends to mess with people's minds because there are just SO many ways you can configure it. If using partial scoring, check whether or not you have the option set to over-ride the widgets own assigned score with the total points score from the slave objects. If you use this option, you need to make sure that at no time can the over-ridden score fall outside the 0-100% range that SCORM-compliant LMSs will accept.

LMS 4 - Topology Services does not launch

Hi,
I've just installed a LMS 4.0 and try to open the Topology Services Section to view the network, but when I click at Topology Services does not launch. I attached a picture with the message:
Steps that I've already tried (some of then base ond this forum)
- Launch Ciscoworks by name
- Use JAVA version 1.6.0_24
- Use Internet Explorer 7.0
- Use Firefox 3.6
- Restart the browser many times
- Restart the Server many times
I hope that somebody alredy seen this messagem and give a suggestion.
Thanks in Advance

I would like to thanks for all of you that reply my message and try to help it, but I found the solution and explanation for my problem on this forum. The problem is related with the user that is trying to open the Topology Services, when you click on it, JAVA starts a routine where is necessary to record 3 files (.jar) at an specific directory into Java folder, and by default, the windows user for any PC has USERS privileges, so it's not possible to record any data into Java folder, so to solve the problem, is necessary to :
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Course jumps after launch in LMS - how do I fix this?

First, let me preface by saying I have been using Captivate 4 Trial Version as I am waiting for my license for full version. I'm not sure if this is part of the problem or not.
I uploaded my Captivate 4 quiz to an LMS, it contains 3 text-based screens followed by 40 question screens, a Certificate of Completion and Results page. I need to test all of the components of this quiz but when I launch it from the LMS it immediately jumps from loading to screen 37 - I reviewed all of the project settings and couldn't find anything indicating why this might be happening. In addition, I have set up the quiz to be retaken as needed, and it won't let me relaunch it and is marked as completed (there are pass/fail settings with an 80% pass score).
Does the slides per second have anything to do with this - I had thought this feature was related to load time...
Any suggestions would be greatly appreciated. I can provide additional information but cannot provide a sample project as it is for a client.
Thanks!

Hi there
Does anything change if you make the following adjustment?
Click Quiz > Quiz Preferences
Click the Reporting node
Click the LMS Customization Settings button
Enable the check box labeled Never send Resume Data
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Scorm 1.2 output not working in LMS

Hi, I am attempting to use Presenter courseware in DOTs LMS.
Unfortunately when I launch the content I get a blank screen. DOTS
is loading the SCORM (1.2) content correctly (i.e. it launches the
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Brice235i wrote:
Hi, I'm replying to my own post as I've worked it out with
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The ../scorm_support/scorm_support.js file needs to be
ammended.
This below line...
//var g_nAPI = 0; // type of API to start searching for;
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needs to be changed to force it to use SCORM v1.2, see below:
var g_nAPI = 1; // type of API to start searching for;
allowable values: 0 - SCORM 2004; 1 - SCORM 1.2 (or 1.1)
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I am trying to connect a Macbook Pro to a projector for a Powerpoint presentation. When I use a VGA cable, the color of the projected images are not good. When I use a USB cable, the projected image includes the presenter notes on my computer screen?

I am trying to connect a Macbook Pro to a projector for a Powerpoint presentation. When I use a VGA cable, the color of the projected images are not good. When I use a USB cable, the projected image includes the presenter notes on my computer screen?

To move an iPhoto Library to a new machine:
Link the two Macs together: there are several ways to do this: Wireless Network,Firewire Target Disk Mode, Ethernet, or even just copy the Library to an external HD and then on to the new machine...
But however you do choose to link the two machines...
Simply copy the iPhoto Library from the Pictures Folder on the old Machine to the Pictures Folder on the new Machine.
Then hold down the option (or alt) key key and launch iPhoto. From the resulting menu select 'Choose Library'
and select the Library that you moved. That's it.
This moves photos, events, albums, books, keywords, slideshows and everything else.
Your first option didn't work because you imported one Library to another. Every version and thumbnail is imported like a distinct photo, you lose all your Albums, Keywords etc., the link between Original and Previews is destroyed, the non-destructive editing feature is ruined and so on. In summary: it's mess.
Your second option didn't work because you simply referenced her library on the old machine.
Regards
TD

Error While Uploading Captivate 6 Projects into Oracle LMS

Hello,
We have recently updated our Captivate software from Captivate 5 to Captivate 6. We are now experiencing issues when uploading our Captivate projects into our Oracle LMS. We are unable to upload newly developed courseware as a result, and have many critical learning initiatives with deadlines coming up within our organization.
We receive the following error when uploading published Captivate 6 files into our LMS:
Oracle.xml.parser.v2.XMLParseException: Element ‘appearance’ not expected.
The Log states: “The operation could not find a learning object with the external identifier: and external source: . A new learning object named How to insert an image into Microsoft Word with id 2824 has been created.
The language en-US is not compatible for the learning object named How to insert an image into Microsoft Word (id: 2824). The language will be set to American English.
The import process has failed: oracle.xml.parser.v2.XMLParseException: Element 'appearance' not expected.”
When contacting Oracle, they directed me to contact the vendor and inquire if they have resolved their UNIX issues and corrected the imsmanifest.xml creation piece of the tool. The Captivate 6 software on my PC is up to date with the newest patch installed, and I have tried publishing courses with different combinations of preferences and settings and none seem to resolve the issue.
Any insight as to what is causing this error or what can be done to correct it?
Thanks.

The error message makes me think the LMS is looking for an MS Word document included in your SCORM manifest file. Some LMSs are very strict about all files in the course needing to be listed in the imsmanifest.xml file.
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Captivate presentation not launching in LMS

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