Captivate Subscription - Doesn't seem to be able to verify my paid subscription

Question

This one might be beyond the technical expertise of the community at large, but I will give it a shot.
My 5.5 and 6 subscriptions worked fine in the past, but 7 just doesn't seem to be able to see that I have a paid subscription. Here is what has transpired so far ...
I was a beta tester with Captivate 7 and had the normal trial count down in that beta.
Captivate officially launched before the beta trial expired.
I uninstalled the beta and downloaded and installed the official Captivate 7 version. I kept my order ordered active for my month by month Cativate 6.
When I started using the new full version of 7, it opened each time in trial version mode with the countdown picking up from where I left off in the beta version. When I clicked I the option to register it took me to a seriel number page. The Captivate team and Adobe tech support had me download and install Captivate 7 multiple times without a change.  During the week the team was helping with the serial number loop, on my own I had the idea that maybe if I just make a new order of a monthly subscription that might kick it in. It didn't work. THe team broke me out of the serial number loop by having me rename a file so it could be rebuilt.
With the serial number loop gone, I went to cancel my Captivate 6 and 7 month to month orders and kept the year commitment one.
Now I get a message that says "Subsription Expired. Unable to connect to the internet. Plaes check your connection settings and chose Try Again." Then a bit lower in the same message box it says "Your subscription for Adobe Captivate 7.0 has expired. Go to the Subscription Manager to renew your subscription ..." There is a count down and I am at about day 16 or so now. It will stop working at 0 I assume.
My internet has been up and down for the last 6 weeks due to my ISP overselling their bandwidth which I mention in case that may be playing a part in the problem. I have contacted Adobe support and verified with them that my account is indeed paid and active. Then they transferred me to tech support and they had me reinstall the new Creative Cloud interface that runs in the system tray. That seemed to work, so I signed out of tech support. Next morining the message popped up again, so I guess that fix wasn't a fix after all. It was just the message took too long to pop up to accurately confirm the fix.
At the Drag and Drop Extravaganza seminar, someone said they had some issues because they had two Adobe IDs and their fix was to get the subscription all to one. As far as I can tell I have only one Adobe ID, but I am not entirely sure how to be 100% certain. She said she didn't know she had two IDs before the problem. If anyone knows how I can be sure. let me know.
OK, so you are all caught up. Any ideas what I should try next? Anyone else have this issue and get a fix for it?

Answer 1

try to have restore default on the ipod thouch of your friend.
check what is the exact ios 5 he has.
5/5.0.1/5.1